As a travel advisor, I booked a room at this hotel to evaluate the service before recommending it for a large corporate booking for one of my clients. I will say that the property is beautiful, well maintained and very tastefully furnished. My suite was clean, spacious and comfortable and the a/c kept the room cool. The front desk associate was polite and professional but at a luxury property I was expecting something elegant and refined like soft, soothing jazz to be playing in the lounge. Instead, the music was so uncomfortably loud that it rattled my eardrums all the way at the front desk. Because of the noise volume in the lounge/restaurant I decided to order in-room dining, an experience which I can only describe as totally unacceptable. First, the server was not friendly or polite at all. He stated that he had forgotten part of our order and would return with it in a few minutes. While he was gone my wife cut into her steak that was supposed to be med rare and found that it was med well (almost well). When the server returned she asked him to send it back for a replacement. By the time he returned with another steak (which still wasn't cooked properly) I had already finished my meal so we didn't get to dine together. The Caesar salad I ordered had tomatoes in it (which I didn't mind even though they aren't traditionally in a Caesar salad), but instead of toasted bread croutons it had chunks of corn cake. I know it was cake because real southern cornbread does not contain sugar. There was no crunch at all to the croutons. When my wife finished her meal we tried our peach cobbler dessert. The cobbler was lacking sweetness and the ice cream was melted since it took so long If the chef had taken the sugar from the corn cake and added it to the cobbler, it would probably have been better. I expect better service than that from in-room dining. Additionally, at check-in, I selected complimentary breakfast instead of points as my welcome bonus. I was instructed to charge the breakfast to my room and that the charges would be removed. A few hours after checking out I received a folio that still had the breakfast charge included. We received no apology or no effort to make it right. Despite the property itself being near flawless, I can not recommend this location due to the poor service standards.