From the moment we arrived at the JW Marriott, we felt genuinely taken care of. Sirena at check-in set the tone for our entire visit. She was warm, welcoming, and made the arrival process feel effortless.
Sean from guest relations checked on us several times throughout our stay, and his attention to detail stood out. He also coordinated with the concierge team, Trison, Tania, and Tasha, who went above and beyond by arranging a special rose surprise in our room. It was thoughtful, beautifully presented, and meant a lot to us.
Room service was another highlight thanks to Adrien, who delivered everything promptly and with a great attitude. Nautica Smith, the guest service liaison, was incredibly helpful every time we had a question or needed anything sent up. Elliot handled one of our deliveries and was just as courteous, making sure everything was exactly where we needed it.
By the pool, Rohith took amazing care of us!He anticipated what we needed before we even asked and made the atmosphere relaxing and enjoyable. We got a cabana at the pool and it was very luxurious! On our last day, Alex helped us with checkout and made the departure smooth and easy.
Every single person we interacted with made our stay feel personal and memorable. It’s rare to see this level of consistent service across an entire team. We left feeling appreciated, relaxed, and excited to return. Highly recommended.