Aloft New Orleans Downtown

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188 rooms. All with air-conditioning, 42” LED TV, complimentary WiFi, Plug & Play connectivity centre, Bliss Spa bath products, fridge with free bottled water, tea/coffee maker, safe and hairdryer. Aloft Standard King Rooms with 1 king-size bed, sleeping maximum 2 adults.

Two Queen City View Rooms with 2 queen-size beds, sleeping maximum 4 adults.

Two Queen Corner Rooms with 2 queen-size beds, sleeping maximum 4 adults.

One King City View Corner Room with 1 king-size bed, sleeping maximum 2 adults.

Modern clean hotel in perfect location

Jul 15, 2025 abz f United Kingdom

Very modern hotel. Stayed 3 nights July 2025. All staff were welcoming & friendly. We had a city view room on 17th (top) floor. Lovely room, clean, complementary quality toiletries, really good air con. Great furnishings, lovely large bed, great hairdryer, complementary safe, complementary bottled water (one per day). You have to use yr room key to access the lift which gives a nice level of security. Extremely quiet once in room, never heard another guest. Unfortunately didn't get chance to use the pool, but the area looked clean. The one night we did decide to use the onsite restaurant they were only doing pizza, we opted to eat elsewhere, shame as the bar area did look really nice & welcoming. Perfect location for Bourban Street. If you book the Big Bus tour, the stop (no. 6) is just a 5 min walk round the corner. Walgreens on corner of block. Highly recommend this hotel and if ever we find ourselves back in NOLO, this would be our 1st hotel choice. Read less

Suggest Avoiding!

Jun 14, 2025 nicole_shipman Redhill, United Kingdom

I always stay in the Marriott chain and this is the first time that I have wished I hadn’t. The shower was absolutely awful, it was a dribble so made washing hair and even just getting soap off, impossible. The shower tray was also unbelievably slippery that my partner fell over when first getting in there, thankfully he didn’t hurt himself too badly! Then the air conditioning grumbles out to life every 20 minutes waking us up with the noise. Finally, I was charged $19.20 and then $50.00 overnight one two occasions after already settling my bill in full. When speaking to reception they were less than helpful saying that it was for incidentals? And then couldn’t find the $19.20 charge so worrying and frustrating that they feel they can just charge your card whatever, so check your charging card and likely they are taking extra money without you knowing!! We informed reception of the shower and aircon and no one seemed to come up or if they did they didn’t do anything or check in or give us alternatives, just so unhelpful! Genuinely the worst service I’ve received at a Marriott and still need to sort out the money they’ve taken from me! Read less

Don’t Recommend - Aloft on Barrone Street

Jun 4, 2025 klotzzt Sacramento, California

While this hotel boasts an excellent location and an impressive exterior, the experience falls short of expectations. The lobby presents well, featuring amenities like a pool table, gaming area, and small market near check-in. The secure elevator system requiring key access is a welcome safety feature. Unfortunately, several issues marred our six-night stay in May. The most concerning problems included: Maintenance and Design Issues: - Bathroom flooding problems due to poor shower design - Wet bathroom floor upon arrival - Broken closet door - Sparsely furnished room with requests for additional furniture denied - W XYZ Bar's non-functioning oven during our stay Service Challenges: - Unwelcoming front desk staff during check-in and check-out - Slow response to requests for extra towels - Poor communication regarding water shutdown (same-day notice) - Limited towel provision despite room occupancy Facilities: - Clean gym (extreme temperature issue one evening- temp set to 90 degrees) - Adequate room size but lacking essential furnishings While the hotel offers some positive features, the combination of maintenance issues and subpar service makes it difficult to recommend. For travelers considering options in the area, the Courtyard New Orleans French QuarterIberville Street provides a superior alternative. The property's potential is evident in its location and aesthetic appeal, but significant improvements in service quality and maintenance are needed to meet basic hospitality standards. Read less

Nice rooms - extremely subpar experience

May 19, 2025 Craig M

Nice rooms, nice employees, but the experience is a mess - not anywhere near the Bonvoy hotel standards. If you have an option, stay elsewhere. We were here for 6 nights. Only 1 of 3 elevators worked the entire trip. Rooms start on the 11th floor, so everyone has to use the elevators. On the plus side, everyone got to meet their neighbors waiting for, or squeezed into, the elevator. Calls to housekeeping for things like missing soap, broken hairdryer or towels were answered, but delivery of items either never happened (had to go down to lobby after 2 hours to get for ourselves) or took 1/2 a day. False fire alarm EVERY single day (including middle of night) Stairwells are locked so you can’t go between floors without using elevators, which weren’t working. I found out the hard way, walking down 13 floors. None of these are terrible issues on their own, but when you combine them together, happening over and over, it puts a damper on the experience. Read less

Don't expect any help

Apr 20, 2025 steveclarke35 Kent, United Kingdom

I'm here right now and feel disappointed with the service and response from the hotel. Firstly the Aircon in the room was just OK it didn't cool the room as it should the response from the front desk was a shrug! The room is serviced but not hoovered why? Then my main annoyance I booked a bed and breakfast rate and was here for 3 days on the second day the milk in the fridge was out of date and eventually removed but not replaced, on day 3 (today) there was no milk or tea the front desk were apologetic but said they could do nothing!!! No milk for cereal no tea, easy to fix but this hotel clearly can't be bothered! The response from the absent manager will no doubt be the usual we will learn, we want our guests to have the best experience, etc etc but you had an opportunity to sort this out at the time and you chose not to! That's just poor management and Marriott need to review brand standards at this hotel urgently. Read less

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