A True VIP Experience at the Astor Crowne Plaza New Orleans
I pay close attention to detail, and I can honestly say that my experience at the Astor Crowne Plaza New Orleans was exceptional from beginning to end. While the hotel may not be the newest property in the area, its outstanding location near Bourbon Street, combined with its remarkable staff, makes it a hotel I would gladly recommend and reserve again.
Customer service is extremely important, especially for travelers, and the service I received throughout my stay was phenomenal. From the moment I checked in until the moment I checked out, I felt welcomed, valued, and genuinely cared for.
I had the pleasure of meeting Dorian, who I believe is an Assistant Front Office Manager. He demonstrated all the qualities of an excellent leader: consistency, professionalism, approachability, attentiveness, experience, and a genuine concern for people. I was especially impressed that he remembered me throughout my stay, addressed me by my first name, and personally asked whether everything was going well. Even the hotel’s text messages checking on my experience were personalized, which made the service feel thoughtful rather than routine.
The entire front desk staff was phenomenal. As a Platinum Elite Member, I truly felt like a VIP. However, what impressed me most was that this level of outstanding service did not appear to be reserved only for elite members. Based on my observations, every guest was treated with the same kindness, professionalism, and respect.
I must also give special recognition to the one and only Keanti, who assisted with my check-in and made certain that everything was in order. She was friendly, professional, attentive, and absolutely exceptional.
As someone who has served in leadership positions, I understand that the strength of a staff often reflects the quality of its leadership. Therefore, I commend Dorian for the positive environment he has helped create. He is a tremendous asset to the Crowne Plaza brand and deserves formal recognition, as does Keanti, for the outstanding service they provided.
I had recently experienced great disappointment with another hotel under the IHG brand. However, from the moment I arrived at the Astor Crowne Plaza and encountered Dorian, Keanti, and the rest of the staff, my confidence was restored.
The Astor Crowne Plaza New Orleans now feels like home to me, and I look forward to returning. Thank you for providing a truly memorable and first-class experience!