First of all, I want to say what a fantastic place this is, beautiful, mesmerising, and full of potential for an amazing experience.
From the moment we arrived, we were warmly welcomed by the lovely check in staff, who set the tone perfectly. Our room was stunning, with excellent facilities, and the porch with chairs was a particularly nice touch. The grounds are absolutely breathtaking, and the buildings themselves are truly thought provoking.
We enjoyed drinks at the Turtle Bar, where the staff were friendly and attentive, and dined at the Carriage House. Although the service there felt a little rushed, the experience was still very pleasant, the wagyu filet mignon was superb.
We also took part in the house tour, which was enjoyable, though it felt somewhat short and lacked deeper insight into the lives of the people who worked on the estate. That additional context would have made it even more educational.
Overall, it was a lovely two day stay that would have easily warranted a 4/5 rating. Unfortunately, our experience was let down at the end by an interaction at the Dixie Café. A staff member, Claire, made me feel quite unwelcome. I would suggest that some additional customer service training could be beneficial, as the interaction came across as rude.
It was disappointing, especially as it was the only negative moment, not just of our stay at Houmas House, but of our time in Louisiana and Mississippi as a whole. A simple “please” and “thank you” go a long way, particularly when all I was asking for was a drink of water and a Coke.
A poor final interaction to end what was otherwise a truly lovely stay.