Sheraton New Orleans

New Orleans, Louisiana

Star rating

Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
Club King Room
Pool
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA
Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
A video preview image
Club King Room
Pool
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA

The hotel

The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, complimentary WiFi access, tea/coffee making facilities, safe, hairdryer and iron and ironing board. 

Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Deluxe Rooms offer city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Club Level Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Club Level Executive Suites feature an additional living area with a sofa bed, and 1 king-size bed, sleeping maximum 4 people.

Governor's King Suite is a one bedroom suite with a living and dining room, 2 bathrooms, and bedroom with 1 king-size bed, sleeping maximum 4 people. This suite also includes club lounge access.

Club Level Rooms and Suites: are located on higher floors and include access to the 42nd floor club lounge, which offers complimentary continental breakfast, hors d'oeuvres, grab and go snacks during the day, non-alcoholic beverages, WiFi and business services, as well as a bar for paid alcoholic drinks.

Pelican Bar (serving drinks and light bites). Roux Bistro (traditional cajun and creole cuisine, open for breakfast). Starbucks® on-site. 42nd level club lounge (only available for club room guests). Room service*.

8th floor outdoor pool deck. 24-hour fitness centre.

Complimentary WiFi access. Gift shop. Laundry service*. Self-parking $42 plus tax per night, and Valet parking $52 plus tax per night (payable locally, fees subject to change). 

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

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  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1160)
  • Very good (1190)
  • Average (556)
  • Poor (281)
  • Terrible (189)
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Jul 17, 2025 Mason B

Our Vietnam Unit held a Reunion at the NOLA Sheraton, 500 Canal Street - 13-17 June 2025. Very disappointing experience overall in comparison to numerous reunions I have attended across the USA. They only offer restaurant setting food service at a breakfast area until 11 am. The only other food service, for lunch or dinner, is at the front… Read more
Our Vietnam Unit held a Reunion at the NOLA Sheraton, 500 Canal Street - 13-17 June 2025. Very disappointing experience overall in comparison to numerous reunions I have attended across the USA. They only offer restaurant setting food service at a breakfast area until 11 am. The only other food service, for lunch or dinner, is at the front central Pelican Bar. Table service in the Bar area was very limited with inadequate number of tables and servers. Very long wait for any attention and food selection to be only bar-style choices. Additionally, inadequate space, and seating for the many hotel occupants attending several different Conferences, Reunions and other gatherings. Forces one to go "down the street" for quality food and service. Would have been very nice to have on-site option especially in the unfavorable weather conditions. After checking-in, our room was not cleaned for three days. Had to go to front desk twice for towels and coffee packets. General Manger told twice of the condition before we received adequate room cleaning. Note did not have "Privacy" hanger on door knob. Wi-Fi was down most of one day. Not good for business needs. Read less
Image of the Tripadvisor rating Great customer service

Jul 2, 2025 Bridgett S

Latrell provided great customer service. She was very patient and took her time to ensure my reservation was set. Dr. Sterling
Image of the Tripadvisor rating Best stay at a Sheraton!

Jun 28, 2025 Scenic12293284820 Portland, Oregon

The staff was super nice and welcoming. I had Club access as a Gold Elite Bonvoy member and had a fresh breakfast with coffee and beverages every morning and a Happy Hour selection of traditional New Orleans dishes, salad, drinks, etc. The view was to die for. The downstairs lounge was beautiful and the on site full service Starbucks and FedEx… Read more
The staff was super nice and welcoming. I had Club access as a Gold Elite Bonvoy member and had a fresh breakfast with coffee and beverages every morning and a Happy Hour selection of traditional New Orleans dishes, salad, drinks, etc. The view was to die for. The downstairs lounge was beautiful and the on site full service Starbucks and FedEx (mailed home a painting too large for carryon) were additional perks of this Sheraton. The location was perfect for walking to Bourbon and Frenchmen St. and all the other landmarks. I only needed an Uber to and from the airport. I can't wait to return. Read less
Image of the Tripadvisor rating Visited my hometown for a business trip

Jun 24, 2025 Tanya C Prairieville, Louisiana

I had a great stay at the Sheraton! The room, food, conference amenities and staff were amazing! I especially wanted to recognize Sheraton’s hospitality staff for assisting me with a bill issue, helping me to find a perfect room and their customer service. Lina, Gabrielle and Alexandria we attentive, follow/up with me and navigated a major bill… Read more
I had a great stay at the Sheraton! The room, food, conference amenities and staff were amazing! I especially wanted to recognize Sheraton’s hospitality staff for assisting me with a bill issue, helping me to find a perfect room and their customer service. Lina, Gabrielle and Alexandria we attentive, follow/up with me and navigated a major bill issue for me. Lina even called me the next morning to verify information. It felt good to know that I wasn’t viewed as “just a guest” but a welcomed hometown customer. Thank you ladies for all of your help, and Sheraton will remain a classic choice for me and my family!! See you soon!! Read less
Image of the Tripadvisor rating 10/10 Experience!!!

Jun 21, 2025 M M

Excellent experience at the Sheraton New Orleans! Manager, Sarah Jones, and staff went above and beyond to make this a special experience! They have set the bar so high for any other Marriott properties. Such a beautiful suite.