The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre
Where is it
Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.
Hotel information
1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, complimentary WiFi access, tea/coffee making facilities, safe, hairdryer and iron and ironing board.
Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Deluxe Rooms offer city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Club Level Executive Suites feature an additional living area with a sofa bed, and 1 king-size bed, sleeping maximum 4 people.
Governor's King Suite is a one bedroom suite with a living and dining room, 2 bathrooms, and bedroom with 1 king-size bed, sleeping maximum 4 people. This suite also includes club lounge access.
Club Level Rooms and Suites: are located on higher floors and include access to the 42nd floor club lounge, which offers complimentary continental breakfast, hors d'oeuvres, grab and go snacks during the day, non-alcoholic beverages, WiFi and business services, as well as a bar for paid alcoholic drinks.
Pelican Bar (serving drinks and light bites). Roux Bistro (traditional cajun and creole cuisine, open for breakfast). Starbucks® on-site. 42nd level club lounge (only available for club room guests). Room service*.
8th floor outdoor pool deck. 24-hour fitness centre.
Complimentary WiFi access. Gift shop. Laundry service*. Self-parking $42 plus tax per night, and Valet parking $52 plus tax per night (payable locally, fees subject to change).
One person must be aged 21 years and over in each room at check-in.
*Denotes local charge.
Based on 3374 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1159)
Very good (1190)
Average (556)
Poor (280)
Terrible (189)
Best stay at a Sheraton!
Jun 28, 2025Scenic12293284820Portland, Oregon
The staff was super nice and welcoming. I had Club access as a Gold Elite Bonvoy member and had a fresh breakfast with coffee and beverages every morning and a Happy Hour selection of traditional New Orleans dishes, salad, drinks, etc. The view was to die for. The downstairs lounge was beautiful and the on site full service Starbucks and FedEx…
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The staff was super nice and welcoming. I had Club access as a Gold Elite Bonvoy member and had a fresh breakfast with coffee and beverages every morning and a Happy Hour selection of traditional New Orleans dishes, salad, drinks, etc. The view was to die for. The downstairs lounge was beautiful and the on site full service Starbucks and FedEx (mailed home a painting too large for carryon) were additional perks of this Sheraton. The location was perfect for walking to Bourbon and Frenchmen St. and all the other landmarks. I only needed an Uber to and from the airport. I can't wait to return.
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Visited my hometown for a business trip
Jun 24, 2025Tanya CPrairieville, Louisiana
I had a great stay at the Sheraton! The room, food, conference amenities and staff were amazing! I especially wanted to recognize Sheraton’s hospitality staff for assisting me with a bill issue, helping me to find a perfect room and their customer service. Lina, Gabrielle and Alexandria we attentive, follow/up with me and navigated a major bill…
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I had a great stay at the Sheraton! The room, food, conference amenities and staff were amazing! I especially wanted to recognize Sheraton’s hospitality staff for assisting me with a bill issue, helping me to find a perfect room and their customer service. Lina, Gabrielle and Alexandria we attentive, follow/up with me and navigated a major bill issue for me. Lina even called me the next morning to verify information. It felt good to know that I wasn’t viewed as “just a guest” but a welcomed hometown customer. Thank you ladies for all of your help, and Sheraton will remain a classic choice for me and my family!! See you soon!!
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10/10 Experience!!!
Jun 21, 2025M M
Excellent experience at the Sheraton New Orleans! Manager, Sarah Jones, and staff went above and beyond to make this a special experience! They have set the bar so high for any other Marriott properties. Such a beautiful suite.
Beware! Yuck
Jun 18, 2025Joanna J
Horrible. I never take the time to write reviews but the smell was horrible in the room, like musty, body odor/moldy type smell. My guess is the room had gotten wet and not dried properly. The power cables were taped across floor, NO hot water, broken phone and blow dryer. I should have googled it but because it was the conference hotel I didn’t…
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Horrible. I never take the time to write reviews but the smell was horrible in the room, like musty, body odor/moldy type smell. My guess is the room had gotten wet and not dried properly. The power cables were taped across floor, NO hot water, broken phone and blow dryer. I should have googled it but because it was the conference hotel I didn’t give it much thought. So happy to be leaving today, yuck.
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Disappointing
Jun 14, 2025Sandra S
Stayed here for 3 nights as part of a tour. Room 2225 was dusty and not too clean. Broken glass on the carpet which my disabled friend nearly stood on.
The worst part was no hot water. We had to get up an hour early to start running the shower for it to be even Luke warm.
One day had to have a strip wash and one of the other guests had to do…
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Stayed here for 3 nights as part of a tour. Room 2225 was dusty and not too clean. Broken glass on the carpet which my disabled friend nearly stood on.
The worst part was no hot water. We had to get up an hour early to start running the shower for it to be even Luke warm.
One day had to have a strip wash and one of the other guests had to do the same.
Pleased to leave.
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Best stay at a Sheraton!
