Sheraton New Orleans

New Orleans, Louisiana

Star rating

Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
Club King Room
Pool
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA
Hotel exterior, Sheraton New Orleans, Louisiana, Southern USA
A video preview image
Club King Room
Pool
Queen Guest Room
Lobby
Lobby
Starbucks, Sheraton New Orleans, Louisiana, Southern USA
Roux Bistro resturant, Sheraton New Orleans, Louisiana, Southern USA
Front Desk
Fitness centre, Sheraton New Orleans, Lousiana, Southern USA
Link@Sheraton, Sheraton New Orleans, Louisiana, Southern USA

The hotel

The Sheraton New Orleans offers a superb location, bordering the French Quarter and just steps away from shopping, entertainment, restaurants and more. Whether you decide to start your day with a beignet at Roux Bistro or start the night at the Pelican Bar, for one of the Hotel’s signature Bloody Mary’s, the Sheraton is the perfect place in which to see and experience all that New Orleans has to offer. For the ultimate treat, the Club Level rooms occupy the top eight floors of the hotel and provide breathtaking views of the Mississippi River. Club guests can also utilise the private Club Lounge serving complimentary continental breakfast and evening hors d'oeuvres daily.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Situated on the fringe of the French Quarter within walking distance of the French Market, Jackson Square, Royal Street and the Mississippi River.

Hotel information

1153 rooms and suites. All with air-conditioning, 42” flat-screen cable TV, complimentary WiFi access, tea/coffee making facilities, safe, hairdryer and iron and ironing board. 

Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Deluxe Rooms offer city views, with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Club Level Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Club Level Executive Suites feature an additional living area with a sofa bed, and 1 king-size bed, sleeping maximum 4 people.

Governor's King Suite is a one bedroom suite with a living and dining room, 2 bathrooms, and bedroom with 1 king-size bed, sleeping maximum 4 people. This suite also includes club lounge access.

Club Level Rooms and Suites: are located on higher floors and include access to the 42nd floor club lounge, which offers complimentary continental breakfast, hors d'oeuvres, grab and go snacks during the day, non-alcoholic beverages, WiFi and business services, as well as a bar for paid alcoholic drinks.

Pelican Bar (serving drinks and light bites). Roux Bistro (traditional cajun and creole cuisine, open for breakfast). Starbucks® on-site. 42nd level club lounge (only available for club room guests). Room service*.

8th floor outdoor pool deck. 24-hour fitness centre.

Complimentary WiFi access. Gift shop. Laundry service*. Self-parking $42 plus tax per night, and Valet parking $52 plus tax per night (payable locally, fees subject to change). 

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1162)
  • Very good (1191)
  • Average (557)
  • Poor (283)
  • Terrible (191)
Image of the Tripadvisor rating MOLD ON OUR BLANKETS

Aug 27, 2025 mariah d

Would not recommend this hotel to anyone. Although the lobby/bar was nice the hotel room was HORRIBLE!! Our blanket was FULL OF MOLD!!! And we found a press on TOENAIL in the blanket that belonged to none of us! WE SHOULD HAVE BEEN FULLY REFUNDED FOR THIS! We were only refunded $100. Can you imagine going to sleep fine and all waking up… Read more
Would not recommend this hotel to anyone. Although the lobby/bar was nice the hotel room was HORRIBLE!! Our blanket was FULL OF MOLD!!! And we found a press on TOENAIL in the blanket that belonged to none of us! WE SHOULD HAVE BEEN FULLY REFUNDED FOR THIS! We were only refunded $100. Can you imagine going to sleep fine and all waking up coughing and stuffed up because we inhaled MOLD THAT WAS ON OUR BLANKETS. Not only is that disgusting, its unacceptable. If you wouldn't sleep on that, why is it okay for PAYING GUESTS TO?? The pool was very small, nothing like the pictures online and the lighting in the room was horrible, even with the 3 lamps on, the lighting was still bad. How would you react to this? Wouldn't you want a full refund? Read less
Image of the Tripadvisor rating Sheraton

Aug 25, 2025 Jennifer S

The room was perfect for our view! The room was very clean. The hotel was perfect for walking distance for down town. It was very nice.
Image of the Tripadvisor rating Central

Aug 19, 2025 891michellemm St. Helier, United Kingdom

Stayed for 3 nights in a twin room, the room was on the 16th floor Very central Outdoor pool and seating area is really nice. Only down side was the street noise, even on the 16th floor it was still loud
Image of the Tripadvisor rating It's Clean But That's About It

Aug 13, 2025 Rachel L

The good: staff was helpful when approached, room was clean and comfortable, location was great The bad: We had a very leaky shower faucet. Leaky enough that it was soaking the whole bathroom and it was LOUD. Took them 2 days to send someone up and when they did it was 8 am on a Saturday. Literally who in NOLA is up then? This was a regular… Read more
The good: staff was helpful when approached, room was clean and comfortable, location was great The bad: We had a very leaky shower faucet. Leaky enough that it was soaking the whole bathroom and it was LOUD. Took them 2 days to send someone up and when they did it was 8 am on a Saturday. Literally who in NOLA is up then? This was a regular occurrence-housekeeping banging on our door at 8-9 am. The clientele that stays in this hotel over the weekend is loud at all hours of the night and the walls are thin. Everything is just a little shabby...they really need to redo the carpets, the bathrooms etc. Read less
Image of the Tripadvisor rating Never again .....

Aug 12, 2025 Gracie2005

Don't waste your money ...stay elsewhere ...where do I start -I asked for a room with 2 queen beds and willing to pay more , front desk gave me 2 doubles -the room smelled like cat urine and was missing soap and was not clean -carpets in the room were dingy and curling , hallways are dark -I had to wait for a very long time to get the… Read more
Don't waste your money ...stay elsewhere ...where do I start -I asked for a room with 2 queen beds and willing to pay more , front desk gave me 2 doubles -the room smelled like cat urine and was missing soap and was not clean -carpets in the room were dingy and curling , hallways are dark -I had to wait for a very long time to get the amenities from the fee and kept being passed back from concierge to front desk -no credits on my account for the daily credit that were to be automatically added to my account Bottom line-customer service is poor and cleanliness is not a priority , buyer beware Read less