Where do I start? So much spent on this newer complex, so poorly managed.
I first stayed here when it was two hotelsunder one roof. Dumb, horribly designed layout with dismal service that simply left me ‘angry’ that this was a Hyatt. I left a negative review… and must have been somewhat on target as the following month the second hotel (Caption) was removed and combined under the Centric banner.
I had hopes, although the layout would be tough to improve, and the Caption rooms aren’t up to Centric standards, in my opinion
I’ve been in Memphis monthly.. staying at another hotel that I really like. Last week I decided to go try Hyatt again. I love Hyatt with few exceptions
Awful mistake. Valet is still terrible. Waited with all parking slots full. Waited. Watch the team talking and laughing around their desk. Waited. Finally, someone came and gave me a ticket… and then instructed me to check in and come back out and give them my room number. What? 2 trips to check in? There is no paper ticket, it’s all via text. I took a picture of the ticket to be safe. My text never came… even after another trip to request it. I got my car… without proper ID check check the next morning. Simply gave them tge ‘number’. Wow!!!!!
Reception certainly needed work. Awful
My room appeared great. A suite…wonderful layout. Nicely appointed. Far better than the Caption rooms at other end. Unfortunately, the shower spray landed on the floor, and I took a towel to wipe it up. BROWN towel… signaled a filthy floor!! Gross! Got looking further. In short, Housekeeping is bad.
20 minutes after checking out, while arriving at airport .. I realized I’d left my black aura ring on counter in bathroom. No question about it… so I called. Tried again to get front desk. 3rd call used their ‘auto’ lost and found feature. Left details and Was told I’d get a call… but in typical fashion at this hotel, it never happened. WORST customer service.
I quit. Done. Never, ever again. This Globalist is out. I vote this the most troubled upscale hotel in the chain.