This started out as a good stay but progressively became the worst hotel stay I have ever had. I like the ease of check in and the ability to do it from your app. They even sent us a digital key so we wouldn’t need to stop by the front desk to check in. Once we were settled in our room, we went down to breakfast in the restaurant and it was absolutely delicious. I wish I could remember our server’s name because she was amazing! After breakfast our stay went downhill. All of the other staff were very rude. We went out for the day and when we came back, we were standing in the lobby trying to decide what we were going to do next. A man came up to us and started giving us the third degree on whether we were actually guests in the hotel. We gave him our room number and he rudely told us we could not stand around and we had to either sit down in the seating area or go to our room. We were confused as to why he was treating us like criminals and making us leave. Apparently there were some basketball players staying in the hotel and we couldn’t be in the area. That’s fine that they wanted to clear the area for the players, although I paid money to stay in the hotel just like they did, but what was disappointing was how rude the man was. The last straw for me was that night in the hotel. The walls and floors are paper thin so you hear every little thing in the other rooms. We could hear every little detail of what was going on in the room above us. Every time they moved a chair, we heard it. Well around 9pm that night, they started running and stomping and they carried on until 4am in the morning when we finally just decided to leave and go to the airport early for our flight. We could not take the noise anymore. It had kept us up all night. When you stay in a hotel, you want to be able to get rest not be kept up all night by other guests in the hotel. This was by far the worst hotel experience I have ever had. Whenever I visit Memphis, I will not stay here.
