Sheraton Memphis Downtown

Memphis, Tennessee

Star rating

Hotel entrance
Deluxe King Room
Deluxe 2 Double
Lobby
Crossroads Tavern & Grille
Crossroads Tavern & Grille
Fitness centre
Hotel exterior
Lobby library area
Hotel entrance
Deluxe King Room
Deluxe 2 Double
Lobby
Crossroads Tavern & Grille
Crossroads Tavern & Grille
Fitness centre
Hotel exterior
Lobby library area

The hotel

Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel, close to the city's main attractions. Rooms are spacious, some of which offer great views of the Mississippi River. You can sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or enjoy a local whiskey alongside a Donna Italia pizza in the speakeasy-style Library bar. Venture out for a leisurely stroll to the famous Beale Street, visit Mud Island Park or book tickets at the Orpheum Theatre - nothing is too far, especially with a Main Street Trolley stop right outside the hotel doors.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Valet parking
  • Close to City Centre

Where is it

Centrally located in the heart of downtown Memphis. Connected to the Memphis Cook Convention Centre, and just over a mile from the restaurants and entertainment on Beale Street. Transfer time from Memphis International Airport: 15 minutes.

Hotel information

600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, mini fridge, coffee/tea making facilities, hairdryer, iron and ironing board.

Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Deluxe Rooms are larger in size, with either 2 double beds or 1 king-size bed plus a sofa bed, sleeping maximum 4 people.

Crossroads Tavern and Grille (open for all-day dining). The Library (pop-up speakeasy style pizza bar). Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Room service*. Valet-parking $32 plus tax per night (payable locally, subject to change).

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (650)
  • Very good (580)
  • Average (378)
  • Poor (220)
  • Terrible (217)
Image of the Tripadvisor rating Not impressed! Don't let the professional promotion photos fool you!

Jun 7, 2025 Ron S

Sheraton Memphis Downtown Hotel is a real pit! The internet is trash. I have to use my phone as a hotspot to receive a signal and it's a slow one at that! Not to mention there isn't a good phone signal either!! 19mbs today is a paltry speed. Should be 100 minimum. The chair backs in the bar are dirty from hands moving them in and out. There's… Read more
Sheraton Memphis Downtown Hotel is a real pit! The internet is trash. I have to use my phone as a hotspot to receive a signal and it's a slow one at that! Not to mention there isn't a good phone signal either!! 19mbs today is a paltry speed. Should be 100 minimum. The chair backs in the bar are dirty from hands moving them in and out. There's paint peeling over the window in our room - probably got wet at some point? Two of the four main elevators are out of service. There are more elevators down the hall a piece. The rooms are livable. Clean, tidy but not as clean as my wife's standards. Two 'Full' size beds (I like queen). Bed skirt has black spots from someone's luggage bumping against it. The room next to us is vacant as is the one across from us. Both have door peep holes with no lens' in them, just an empty hole! We had maintenance replace the battery in the smoke alarm next door as it kept 'beeping' every minute. It's not like other Marriots we've stayed in. It's a worn out hotel. Pool was closed. Exercise room looked modern. Free laundry! Elevators are slow. We like to take the stairs, but sign says Emergency Exit Only - door locks behind you. They say the downtown area is good, but don't venture too far out from there at night. Read less
Image of the Tripadvisor rating More for business than pleasure!

Apr 23, 2025 734am Memphis, Tennessee

I enjoyed the hotel and bar experience. the restaurant wasn't the best but satisfying. It was walking distance to Beille Street and a throw stone from the convention center. Major kudos to Ms. Ashley at the bar...she made theeeee best LI-Ice teas outside of NYC. Also, it would have been nice to have live music at the hotel. It's Memphis… Read more
I enjoyed the hotel and bar experience. the restaurant wasn't the best but satisfying. It was walking distance to Beille Street and a throw stone from the convention center. Major kudos to Ms. Ashley at the bar...she made theeeee best LI-Ice teas outside of NYC. Also, it would have been nice to have live music at the hotel. It's Memphis after all. Read less
Image of the Tripadvisor rating Excellent Service!!

Apr 19, 2025 Yolanda P

The server William was awesome a pure breath of fresh air! The service he provides is exceptional! He needs a raise!!! This was by far the best breakfast I have had.The food was hot and delicious. I have never had breakfast this good in a hotel. I will definitely be back!!
Image of the Tripadvisor rating The Sheraton Memphis Downtown Hotel, A Decent Place to Stay

Apr 18, 2025 larrydC813UT

Walking into the Sheraton Memphis Downtown Hotel for my recent three-night stay in April 2025, I felt less than impressed. The person at the front desk seemed very uninterested, even distracted. “Can I help you?” she asked. When I got to my room, though, I found a kind note from the front desk staff welcoming me to the hotel and a couple of… Read more
Walking into the Sheraton Memphis Downtown Hotel for my recent three-night stay in April 2025, I felt less than impressed. The person at the front desk seemed very uninterested, even distracted. “Can I help you?” she asked. When I got to my room, though, I found a kind note from the front desk staff welcoming me to the hotel and a couple of chocolates, which helped change my initial impression. I came to Memphis to see Graceland and the Lorraine Museum. I paid for my room out-of-pocket. The Sheraton Memphis Hotel, built in 1985, looks a bit dated and indeed in the lobby features pictures of future renovation plans. If you like to take a dip in a swimming pool, as I do, the pool is not open. As for the room, I slept in a comfortable bed, and I viewed a large 65” TV screen. The cable TV had lots of channels, a feature I like in a hotel. A large hotel, the Sheraton has a grand sweeping entryway outside. Beautiful trees line a plaza outside of yet another entryway. The friendly front desk man who helped me when I checked out said, “Oh, and I forgot to ask, how was your stay?” I appreciated his kindness. “I had a good stay,” I replied, and so it was. Read less
Image of the Tripadvisor rating Amazing customer service!

Apr 12, 2025 Elsa K

From Jerry cracking me up when I needed to keep my bag at the front desk, to the entire staff being so friendly and helpful, I had a lovely stay at this Sheraton! My room was cleaned thoroughly every day and Jerry especially went above and beyond for customer service. I’d love to come back!