I had the misfortune to stay at this hotel this week. I knew upfront the property was rebranding from Sheraton to Marriott, currently calling itself Riverline. What I didn’t know is there are absolutely no standards during this transition. Being a top tier Marriott member, I usually get treated pretty well. I’ve been treated better at the DMV. The three women at the check-in acted like I was imposing on their break when I asked to check in. The first room given did not have working AC. I called the desk and whoever answered the phone said to come back to the desk and they’d put me in another room. I went to the desk and told the person there (not the person I talked to on the phone) the situation. She looked at her computer, handed me a key, the end. Not “I’m sorry for the inconvenience”, not so much as a by your leave, sir. The AC in the next room worked, but the unit said 66 when it was about 72. The unit does not go lower than 66, but at least it’s working somewhat. Next, none of my devices would connect to the internet. They said they were connected, but no internet. I called the desk and asked for tech support. At other properties when there are tech issues, I usually get transferred to a third party vendor who fixes the issue. The guy at the desk said he would send someone right up. I’m still waiting for that someone. Next, as I’m walking around the hotel, I notice how many of the ceiling tiles are stained, like there has been a massive leak, on multiple floors. They must not have started renovations yet as floors, walls, elevators looked dingy. Some road noise overnight, but not too bad considering how close to the highway it is. As I begin to take my shower in the morning, things just get worse. There is almost no water pressure. After I’m in, I look at the grout, which looks moldy. After my shower, I look back in the tub and there is a clump of long hair. I do not have long hair so I immediately felt like I needed another shower, but not in there. Called the valet to have my car brought around. No one answers. Go to the valet, give him the key, and he begins searching for my car. When I say searching, I mean he went in the garage first. When he didn’t find it there, he searched the surface lot. Finally found it and I’m off, never to return. I expect more from a Marriott property, no matter the brand. I expect more for $300 a night. My advice is to steer clear of this property.
