Enjoy Sheraton-style service and accommodation at this fabulous downtown hotel, close to the city's main attractions. Rooms are spacious, some of which offer great views of the Mississippi River. You can sample southern-style dishes at the Crossroads Tavern & Grille, which is open all day, or enjoy a local whiskey alongside a Donna Italia pizza in the speakeasy-style Library bar. Venture out for a leisurely stroll to the famous Beale Street, visit Mud Island Park or book tickets at the Orpheum Theatre - nothing is too far, especially with a Main Street Trolley stop right outside the hotel doors.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Valet parking
Close to City Centre
Where is it
Centrally located in the heart of downtown Memphis. Connected to the Memphis Cook Convention Centre, and just over a mile from the restaurants and entertainment on Beale Street. Transfer time from Memphis International Airport: 15 minutes.
Hotel information
600 rooms and suites. All with air-conditioning, 32" flatscreen TV, complimentary WiFi, mini fridge, coffee/tea making facilities, hairdryer, iron and ironing board.
Traditional Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Deluxe Rooms are larger in size, with either 2 double beds or 1 king-size bed plus a sofa bed, sleeping maximum 4 people.
Crossroads Tavern and Grille (open for all-day dining). The Library (pop-up speakeasy style pizza bar). Fitness centre. Complimentary WiFi. Gift shop. Laundry/dry-cleaning service*. Room service*. Valet-parking $32 plus tax per night (payable locally, subject to change).
*Denotes local charge
Based on 2048 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (651)
Very good (579)
Average (378)
Poor (220)
Terrible (220)
Zero Flexibility and lack of common sense
Jun 15, 2025Islam K
My wife and I checked into the Sheraton early for a business event, expecting the basic courtesy of choosing a room with a king-size bed. Instead, we were assigned a room at the front desk without being asked about our preferences. To our surprise, we found out it had two twin beds, which is far from ideal for a couple.
We immediately returned to…
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My wife and I checked into the Sheraton early for a business event, expecting the basic courtesy of choosing a room with a king-size bed. Instead, we were assigned a room at the front desk without being asked about our preferences. To our surprise, we found out it had two twin beds, which is far from ideal for a couple.
We immediately returned to the front desk to request any available room with a king bed. The staff refused to make the change. We even offered to wait for a king room to become available, but were told that “once you’re checked in, you’re checked in,”
We can't help but wonder if this rigid treatment was due to the discounted event rate we booked under. Regardless, We expected better from a Sheraton.
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Rude Manager
Jun 12, 2025Excursion42636305574Kissimmee, Florida
Sheraton Hotel Memphis Downtown.
My recent stay at the Sheraton was marred by a truly unfortunate experience involving the front desk manager African American young girl, if I’m not mistaken, her name begin with a J, it was about 9:30 pm. The manager was "Extremely RUDE”.
Instead of a polite and helpful response, she was incredibly…
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Sheraton Hotel Memphis Downtown.
My recent stay at the Sheraton was marred by a truly unfortunate experience involving the front desk manager African American young girl, if I’m not mistaken, her name begin with a J, it was about 9:30 pm. The manager was "Extremely RUDE”.
Instead of a polite and helpful response, she was incredibly dismissive and rude. The manager was not interested in understanding the situation and communicated in a condescending and abrupt manner.
"She abruptly interrupted me when I was explaining my request,"
This level of disrespect from a manager was shocking and deeply disappointing. It significantly impacted the overall experience at the hotel, leaving me feeling undervalued and upset. It is unfortunate, the room cleanliness was good.
The following morning, Fredrick and Shawn were awesome. They were very professional and helpful.
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Don’t come here if you want a room to check into!
Jun 12, 2025Madi R
Horrible front desk lady. Greeted with absolutely no kindness and had to wait ages to be able to check in due to a “nightly audit.” Literally over an hour and a half. They offered no solutions or even apologies. Will never stay at a Sheraton again.
Not impressed! Don't let the professional promotion photos fool you!
Jun 7, 2025Ron S
Sheraton Memphis Downtown Hotel is a real pit!
The internet is trash. I have to use my phone as a hotspot to receive a signal and it's a slow one at that! Not to mention there isn't a good phone signal either!! 19mbs today is a paltry speed. Should be 100 minimum.
The chair backs in the bar are dirty from hands moving them in and out. There's…
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Sheraton Memphis Downtown Hotel is a real pit!
The internet is trash. I have to use my phone as a hotspot to receive a signal and it's a slow one at that! Not to mention there isn't a good phone signal either!! 19mbs today is a paltry speed. Should be 100 minimum.
The chair backs in the bar are dirty from hands moving them in and out. There's paint peeling over the window in our room - probably got wet at some point?
Two of the four main elevators are out of service. There are more elevators down the hall a piece.
The rooms are livable. Clean, tidy but not as clean as my wife's standards. Two 'Full' size beds (I like queen). Bed skirt has black spots from someone's luggage bumping against it.
The room next to us is vacant as is the one across from us. Both have door peep holes with no lens' in them, just an empty hole! We had maintenance replace the battery in the smoke alarm next door as it kept 'beeping' every minute.
It's not like other Marriots we've stayed in. It's a worn out hotel. Pool was closed. Exercise room looked modern. Free laundry! Elevators are slow. We like to take the stairs, but sign says Emergency Exit Only - door locks behind you.
They say the downtown area is good, but don't venture too far out from there at night.
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More for business than pleasure!
Apr 23, 2025734amMemphis, Tennessee
I enjoyed the hotel and bar experience. the restaurant wasn't the best but satisfying. It was walking distance to Beille Street and a throw stone from the convention center. Major kudos to Ms. Ashley at the bar...she made theeeee best LI-Ice teas outside of NYC. Also, it would have been nice to have live music at the hotel. It's Memphis…
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I enjoyed the hotel and bar experience. the restaurant wasn't the best but satisfying. It was walking distance to Beille Street and a throw stone from the convention center. Major kudos to Ms. Ashley at the bar...she made theeeee best LI-Ice teas outside of NYC. Also, it would have been nice to have live music at the hotel. It's Memphis after all.
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Zero Flexibility and lack of common sense
