Gaylord Opryland Resort

Nashville, Tennessee

Star rating

The hotel

Experience the energy and excitement of Nashville, Tennessee – the Music City. On the banks of the Cumberland River, this landmark hotel is just a short drive or riverboat cruise from downtown Nashville’s historic attractions and nightlife. 2 of the city’s most popular attractions - the world-famous Grand Ole Opry and General Jackson Showboat – are conveniently located next door to the resort. Inside lies an extraordinary selection of dining, shopping, live entertainment and recreation options that provide the perfect destination for any romantic escape or family getaway. You'll be amazed at the 9-acres of indoor gardens, cascading waterfalls and indoor river with its very own Delta River flatboats. Within this lush landscape, you'll discover guest rooms and suites, a Cascades lobby featuring a VIP check-in area, stylish and contemporary restaurants, unique shopping experiences, and a 20,000-square-foot spa and fitness centre. Discover Gaylord Opryland and make memories. You won't believe what they have under one roof!

Amenities

  • Golf
  • Families
  • Bar
  • Fitness Centre/Gym
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Close to City Centre

Where is it

Centrally located in Opryland, 15-min drive from downtown Nashville, walking distance to the Opry Mills Shopping and Entertainment complex and Grand Ole Opry. Transfer time from Nashville International Airport: 20 minutes.

Hotel information

2,881 rooms on 6 floors. All with air-conditioning, cable TV, coffee/tea maker, mini-fridge, alarm/clock radio, safe and hairdryer. Traditional Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Premium Garden View Rooms, sleeping maximum 4 adults.

Cascades American Cafe, Old Hickory Steakhouse, Solario Cantina (Mexican cuisine), Ravello (Italian cuisine), Conservatory Wine Bar, Fuse Sports Bar, Jack Daniel's (Southern cuisine), Findley's Irish Pub, Paisano’s Pizzaria & Vino (Italian), Stax (American cuisine), Conservatory Cafe (Continental), Cocoa Bean (coffee house), Wasabi's Sushi (Japanese), The Falls Bar & Lounge (Tapas), Library Lounge at Old Hickory Steakhouse, Delta Delight Frozen Yogurt and Bravo Gelato. 1 indoor pool (year round) and 2 outdoor pools (seasonal). European Spa & Salon*. Fitness centre. Par-72 Championship golf course*. 24-hour room service*. Valet Parking $30 plus tax per day. Self Parking $23 plus tax per day (payable locally, subject to change).

This hotel has a resort fee of $21.85 plus tax per room, per day (payable locally, subject to change)

Resort fee includes: - WiFi Internet access in all guest rooms and throughout the hotel - Unlimited local and toll-free calls - online access to Wall Street Journal, resort savings card - 2 bottles of water in each guest room (refreshed daily) - access to fitness centre at Relache - scheduled complex transportation to local attractions (Grand Ole Opry, General Jackson and Opry Mills Mall)

This is a smoke-free hotel.

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4938)
  • Very good (3506)
  • Average (1977)
  • Poor (1150)
  • Terrible (1055)
Image of the Tripadvisor rating Disappointing Experience with Front Desk Service at an Otherwise Beautiful Hotel

Jul 17, 2025 Sherpa01289216575

I recently stayed at this Marriott property while attending a conference from July 13–18. While the hotel itself is beautiful and the facilities are well-maintained, my experience with the front desk staff was extremely disappointing and far below the standards of service I’ve come to expect from Marriott. On Tuesday evening, I was informed by a… Read more
I recently stayed at this Marriott property while attending a conference from July 13–18. While the hotel itself is beautiful and the facilities are well-maintained, my experience with the front desk staff was extremely disappointing and far below the standards of service I’ve come to expect from Marriott. On Tuesday evening, I was informed by a front desk agent that my room was only paid through Wednesday. Since my organization had submitted payment for our group months in advance, I went to speak with my colleagues to confirm if they had encountered the same issue. When I returned to the front desk, I was treated dismissively and essentially gaslit—as if I had imagined the previous conversation. I was then told my room was actually paid through Friday. Rather than acknowledging the confusion or taking accountability for the conflicting information, the staff chose to deflect and offer no helpful resolution. This lack of transparency and courtesy was frustrating and unprofessional. Worse still, on July 17th, I discovered that the bed linens in my room were visibly dirty and stained with what appeared to be blood. I immediately reported the issue to the front desk around 4:30 PM. The response I received was shockingly indifferent. The representative was cold, dismissive, and made no effort to apologize, show concern, or send someone to rectify the situation. Even after I showed photographic evidence, the representative continued to deflect blame rather than take responsibility for a clear housekeeping failure. As someone who frequently stays at Marriott properties, this experience was deeply disappointing. The lack of professionalism, empathy, and accountability from the front desk staff was unacceptable. Marriott typically trains its employees in the core principles of customer service—none of which were demonstrated during my stay. I hope management takes this feedback seriously and addresses the training and culture at the front desk, as it reflects poorly on the brand. Read less
Image of the Tripadvisor rating Beautiful Gardens, DC Hero Summer Just Okay

Jul 14, 2025 minniedaisy Memphis, Tennessee

We recently spent the weekend to tour the hotel, use the Soundwaves Water Park, and do the DC Heros Summer event. The hotel is expansive and the gardens are beautiful. The rooms are nice but the bathroom and closet area is small. If you pay extra for a balcony, ask questions about room placement because we booked an atrium view with a balcony and… Read more
We recently spent the weekend to tour the hotel, use the Soundwaves Water Park, and do the DC Heros Summer event. The hotel is expansive and the gardens are beautiful. The rooms are nice but the bathroom and closet area is small. If you pay extra for a balcony, ask questions about room placement because we booked an atrium view with a balcony and got a room with a balcony on the same level as the nearby public walkway, so those walking by could look directly at us. This is not what should be expected for a balcony “view.” The water park is fun and it is not overly crowded, since only hotel guests who booked a water park package or pass or those who have booked parties can use it. The hotel is expensive and the majority of the food is expensive. For example a restaurant in the hotel with a breakfast buffet $36 for adults and $20 for kids, or $6 for one individual container of Greek yogurt. There are restaurants nearby that are more reasonable as well as the Opry Mills Mall. The hotel has a convenient shuttle if you don’t want to walk there. The DC Hero event was just okay. They advertise the super heros walking around, but we saw Batman one time the first day and again the second day at the end of a paid live show. Don’t buy the $11.99 plus tax each tickets for the live show, it only has one actor in it, he tried but it’s a bit lame and not worth the cost. They only had 8 chairs set up for the show so that tells you something. We had a disappointed boy who chose to be Superman at check-in but who never got to see Superman while his brother chose Batman and saw him two times. If they don’t have two available people, I think it would be simple to let the same actor wear the Batman suit to walk around then change into a Superman suit and walk around (since his face is mostly covered for Batman). The pictures show other heros like Flash and Green Lantern but you never see them. The DC Hero movie night at the pool was fun, they showed a movie on the big screen and the kids floated or sat in the water to watch. The DC Hero craft is buying a craft kit for $11.99 plus tax which you can then sit at a table to do or take home to do. Read less
Image of the Tripadvisor rating Pretty but not user friendly

Jul 13, 2025 William M

Hotel is beautiful inside, but too big/confusing. It’s hard to get around and their app isn’t sufficient. Multiple levels/half levels and the app doesn’t take those into account. If your mobility is impaired and you don’t do steps, stay away! There are elevators, but because of the confusing design it’s really hard to navigate. Starbucks… Read more
Hotel is beautiful inside, but too big/confusing. It’s hard to get around and their app isn’t sufficient. Multiple levels/half levels and the app doesn’t take those into account. If your mobility is impaired and you don’t do steps, stay away! There are elevators, but because of the confusing design it’s really hard to navigate. Starbucks everywhere, but they don’t accept app orders or payments. The convention center is confusing also, signs/directions inadequate. I was really underwhelmed with the room, closet was very small . Read less
Image of the Tripadvisor rating Amazing resort

Jul 12, 2025 Jhyoo9587 Los Angeles, California

Tagged along for my friends convention. Was my first time in Nashville and it was amazing. This resort was amazing. Beautiful. Huge. Lots to do. The water park wasn’t opened so missed out on that. Jack Daniel’s also had a restaurant which I had to try and it was amazing. Location was actually pretty good. Was a 5-15 min ride to the hot spots.
Image of the Tripadvisor rating Best Gaylord we have ever stayed at

Jul 7, 2025 Dain K Washington DC, District of Columbia

We spent three nights here in early July and it was one of the best vacations ever. This is massive hotel, but had some of the best service ever. Kevin went above and beyond to help with luggage and was very friendly. After that we went to check in and Everton, the front desk agent was the best! I'm a Titanium Bonvoy member and he did… Read more
We spent three nights here in early July and it was one of the best vacations ever. This is massive hotel, but had some of the best service ever. Kevin went above and beyond to help with luggage and was very friendly. After that we went to check in and Everton, the front desk agent was the best! I'm a Titanium Bonvoy member and he did everything he could to get us into a suite for our time there (the parlor suite was great). We usually stay at Ritz Carltons and he provided better service than most of them. The room itself was very nice! We were upgraded to the parlor suite and had plenty of space. The kids had fun sleeping on the murphy bed and the pull out couch in the living room. The hotel itself is massive (~2,900 rooms with three different atriums). They have a fountain show which was fun to watch and also a little boat that goes around in one of the atriums, which we didn't do. It was really fun just walking around and seeing the different atriums. We had breakfast buffet at the Cascade area and the food was really good! Definitely would recommend this for most people. When booking our room, we did the Soundwaves package and that is the way to go. This place is really high-end and super clean. We also looked at the regular indoor and outdoor hotel pool and that looked pretty dull. Soundwaves is way better! One night we went over to the mall (hotel offers free shuttle) or it is about a 10 minute walk, which was what we did. They have other food options, Dave and Busters, and the Aquarium Restaurant, which was really fun for our kids. Overall we had such a great time, we definitely plan on coming back! Read less