Experience the energy and excitement of Nashville, Tennessee – the Music City. On the banks of the Cumberland River, this landmark hotel is just a short drive or riverboat cruise from downtown Nashville’s historic attractions and nightlife. 2 of the city’s most popular attractions - the world-famous Grand Ole Opry and General Jackson Showboat – are conveniently located next door to the resort. Inside lies an extraordinary selection of dining, shopping, live entertainment and recreation options that provide the perfect destination for any romantic escape or family getaway. You'll be amazed at the 9-acres of indoor gardens, cascading waterfalls and indoor river with its very own Delta River flatboats. Within this lush landscape, you'll discover guest rooms and suites, a Cascades lobby featuring a VIP check-in area, stylish and contemporary restaurants, unique shopping experiences, and a 20,000-square-foot spa and fitness centre. Discover Gaylord Opryland and make memories. You won't believe what they have under one roof!
Amenities
Golf
Families
Bar
Fitness Centre/Gym
Restaurant
Room Service
Safety Deposit Box
Swimming Pool
Close to City Centre
Where is it
Centrally located in Opryland, 15-min drive from downtown Nashville, walking distance to the Opry Mills Shopping and Entertainment complex and Grand Ole Opry. Transfer time from Nashville International Airport: 20 minutes.
Hotel information
2,881 rooms on 6 floors. All with air-conditioning, cable TV, coffee/tea maker, mini-fridge, alarm/clock radio, safe and hairdryer. Traditional Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.
Premium Garden View Rooms, sleeping maximum 4 adults.
Cascades American Cafe, Old Hickory Steakhouse, Solario Cantina (Mexican cuisine), Ravello (Italian cuisine), Conservatory Wine Bar, Fuse Sports Bar, Jack Daniel's (Southern cuisine), Findley's Irish Pub, Paisano’s Pizzaria & Vino (Italian), Stax (American cuisine), Conservatory Cafe (Continental), Cocoa Bean (coffee house), Wasabi's Sushi (Japanese), The Falls Bar & Lounge (Tapas), Library Lounge at Old Hickory Steakhouse, Delta Delight Frozen Yogurt and Bravo Gelato. 1 indoor pool (year round) and 2 outdoor pools (seasonal). European Spa & Salon*. Fitness centre. Par-72 Championship golf course*. 24-hour room service*. Valet Parking $30 plus tax per day. Self Parking $23 plus tax per day (payable locally, subject to change).
This hotel has a resort fee of $21.85 plus tax per room, per day (payable locally, subject to change)
Resort fee includes: - WiFi Internet access in all guest rooms and throughout the hotel - Unlimited local and toll-free calls - online access to Wall Street Journal, resort savings card - 2 bottles of water in each guest room (refreshed daily) - access to fitness centre at Relache - scheduled complex transportation to local attractions (Grand Ole Opry, General Jackson and Opry Mills Mall)
This is a smoke-free hotel.
*Denotes local charge.
Based on 12629 reviews
Rating summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (4938)
Very good (3507)
Average (1977)
Poor (1150)
Terrible (1057)
Not worth it!
Jul 28, 2025yimarismSan Juan, Puerto Rico
I stayed here for a four-day conference and decided to extend my trip with two extra nights to relax. Unfortunately, the experience was far from enjoyable. I’ve had great stays at the Gaylord in Orlando, but the Nashville location fell short in every way.
The restaurants were consistently overcrowded, with wait times over 40 minutes. Since the…
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I stayed here for a four-day conference and decided to extend my trip with two extra nights to relax. Unfortunately, the experience was far from enjoyable. I’ve had great stays at the Gaylord in Orlando, but the Nashville location fell short in every way.
The restaurants were consistently overcrowded, with wait times over 40 minutes. Since the hotel is isolated and there are no nearby alternatives, this was incredibly frustrating. It seems they’re not equipped to handle both regular guests and conference attendees simultaneously.
The pool area was poorly maintained, and the bar looked run-down. Used towels were left scattered around, and it was clear the staff was overwhelmed or understaffed. Everything took far too long.
I couldn’t wait to leave and regret spending the extra nights there. I won’t return to this property and will think twice before booking any other Gaylord hotel.
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I stayed at the Gaylord Opryland Resort & Convention Center (managed by Marriott) for a youth conference, and what was supposed to be a memorable trip turned into a nightmare.
Day 1:
Room 1: Dirty sheets, smeared pillows. I requested a new room and waited 45 minutes.
Room 2: Absolutely horrifying—live bedbugs in the bed. A staff member (Andrew)…
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I stayed at the Gaylord Opryland Resort & Convention Center (managed by Marriott) for a youth conference, and what was supposed to be a memorable trip turned into a nightmare.
Day 1:
Room 1: Dirty sheets, smeared pillows. I requested a new room and waited 45 minutes.
Room 2: Absolutely horrifying—live bedbugs in the bed. A staff member (Andrew) saw them, helped me leave immediately, and reported it.
Room 3 (Junior Suite): Still dirty—hair all over the bathroom, dirty linens, and no toilet paper. It was almost 10 PM before the room was clean enough to use, thanks only to Christopher from housekeeping.
Service Issues:
The front desk manager, Brianna, was dismissive and rushed me through the process, offering a $250 resort credit with no urgency about the bedbug issue. She even gave me the wrong map, leaving me lost for 25 minutes in a massive resort—with a dead phone and no support.
Security finally took my report on Day 2, but by Day 3 I found out—no formal investigation was filed, and the infested room had been reassigned to another guest. This is a massive health risk, especially at an event full of teenagers and families.
After all of this, the only compensation Marriott offered was 100,000 Bonvoy points, which is insulting compared to the severe health risk, emotional stress, and unprofessional handling I endured.
Some staff members (Andrew, Christopher, Morgan from Cascade, and Jordan at the front desk) showed kindness and tried to help—but overall, this was an unacceptable and unsafe experience.
Bottom line: I will never stay at this property again, and I hope no one else is forced to sleep in a bedbug-infested room that the hotel fails to address adequately.
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School Conference July 15-18
Jul 19, 2025Mtzk316Olive Branch, Mississippi
Check-in was quick and easy, which was a great start. We were pleasantly surprised to find we’d been upgraded to a suite, a thoughtful gesture we appreciated. The room was spacious and nicely appointed, but we were surprised to find there was no visible bed. We eventually realized it was a Murphy bed tucked into the wall. While functional, it…
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Check-in was quick and easy, which was a great start. We were pleasantly surprised to find we’d been upgraded to a suite, a thoughtful gesture we appreciated. The room was spacious and nicely appointed, but we were surprised to find there was no visible bed. We eventually realized it was a Murphy bed tucked into the wall. While functional, it wasn’t very comfortable, and it felt smaller than the king size we usually prefer, possibly a queen.
That said, the overall experience was unique and memorable. The indoor plant life and waterfall made for a beautiful, almost resort-like setting. Most of the restaurants were enjoyable, though we found Jack Daniel’s to be the exception. The gym was impressive, clean, well-equipped, and easy to access.
Once you get the layout of the property down, navigating becomes much easier. Special thanks to the housekeeping team and the groundskeeper I had a chance to chat with, both were warm and hardworking.
While we truly appreciated the experience, it’s probably a one-time visit for us.
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Disappointing Experience with Front Desk Service at an Otherwise Beautiful Hotel
Jul 17, 2025Sherpa01289216575
I recently stayed at this Marriott property while attending a conference from July 13–18. While the hotel itself is beautiful and the facilities are well-maintained, my experience with the front desk staff was extremely disappointing and far below the standards of service I’ve come to expect from Marriott.
On Tuesday evening, I was informed by a…
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I recently stayed at this Marriott property while attending a conference from July 13–18. While the hotel itself is beautiful and the facilities are well-maintained, my experience with the front desk staff was extremely disappointing and far below the standards of service I’ve come to expect from Marriott.
On Tuesday evening, I was informed by a front desk agent that my room was only paid through Wednesday. Since my organization had submitted payment for our group months in advance, I went to speak with my colleagues to confirm if they had encountered the same issue. When I returned to the front desk, I was treated dismissively and essentially gaslit—as if I had imagined the previous conversation. I was then told my room was actually paid through Friday. Rather than acknowledging the confusion or taking accountability for the conflicting information, the staff chose to deflect and offer no helpful resolution. This lack of transparency and courtesy was frustrating and unprofessional.
Worse still, on July 17th, I discovered that the bed linens in my room were visibly dirty and stained with what appeared to be blood. I immediately reported the issue to the front desk around 4:30 PM. The response I received was shockingly indifferent. The representative was cold, dismissive, and made no effort to apologize, show concern, or send someone to rectify the situation. Even after I showed photographic evidence, the representative continued to deflect blame rather than take responsibility for a clear housekeeping failure.
As someone who frequently stays at Marriott properties, this experience was deeply disappointing. The lack of professionalism, empathy, and accountability from the front desk staff was unacceptable. Marriott typically trains its employees in the core principles of customer service—none of which were demonstrated during my stay. I hope management takes this feedback seriously and addresses the training and culture at the front desk, as it reflects poorly on the brand.
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Beautiful Gardens, DC Hero Summer Just Okay
Jul 14, 2025minniedaisyMemphis, Tennessee
We recently spent the weekend to tour the hotel, use the Soundwaves Water Park, and do the DC Heros Summer event. The hotel is expansive and the gardens are beautiful. The rooms are nice but the bathroom and closet area is small. If you pay extra for a balcony, ask questions about room placement because we booked an atrium view with a balcony and…
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We recently spent the weekend to tour the hotel, use the Soundwaves Water Park, and do the DC Heros Summer event. The hotel is expansive and the gardens are beautiful. The rooms are nice but the bathroom and closet area is small. If you pay extra for a balcony, ask questions about room placement because we booked an atrium view with a balcony and got a room with a balcony on the same level as the nearby public walkway, so those walking by could look directly at us. This is not what should be expected for a balcony “view.” The water park is fun and it is not overly crowded, since only hotel guests who booked a water park package or pass or those who have booked parties can use it. The hotel is expensive and the majority of the food is expensive. For example a restaurant in the hotel with a breakfast buffet $36 for adults and $20 for kids, or $6 for one individual container of Greek yogurt. There are restaurants nearby that are more reasonable as well as the Opry Mills Mall. The hotel has a convenient shuttle if you don’t want to walk there. The DC Hero event was just okay. They advertise the super heros walking around, but we saw Batman one time the first day and again the second day at the end of a paid live show. Don’t buy the $11.99 plus tax each tickets for the live show, it only has one actor in it, he tried but it’s a bit lame and not worth the cost. They only had 8 chairs set up for the show so that tells you something. We had a disappointed boy who chose to be Superman at check-in but who never got to see Superman while his brother chose Batman and saw him two times. If they don’t have two available people, I think it would be simple to let the same actor wear the Batman suit to walk around then change into a Superman suit and walk around (since his face is mostly covered for Batman). The pictures show other heros like Flash and Green Lantern but you never see them. The DC Hero movie night at the pool was fun, they showed a movie on the big screen and the kids floated or sat in the water to watch. The DC Hero craft is buying a craft kit for $11.99 plus tax which you can then sit at a table to do or take home to do.
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Not worth it!
