Gaylord Opryland Resort

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2,881 rooms on 6 floors. All with air-conditioning, cable TV, coffee/tea maker, mini-fridge, alarm/clock radio, safe and hairdryer. Traditional Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Premium Garden View Rooms, sleeping maximum 4 adults.

Best Gaylord we have ever stayed at

Jul 7, 2025 Dain K Washington DC, District of Columbia

We spent three nights here in early July and it was one of the best vacations ever. This is massive hotel, but had some of the best service ever. Kevin went above and beyond to help with luggage and was very friendly. After that we went to check in and Everton, the front desk agent was the best! I'm a Titanium Bonvoy member and he did everything he could to get us into a suite for our time there (the parlor suite was great). We usually stay at Ritz Carltons and he provided better service than most of them. The room itself was very nice! We were upgraded to the parlor suite and had plenty of space. The kids had fun sleeping on the murphy bed and the pull out couch in the living room. The hotel itself is massive (~2,900 rooms with three different atriums). They have a fountain show which was fun to watch and also a little boat that goes around in one of the atriums, which we didn't do. It was really fun just walking around and seeing the different atriums. We had breakfast buffet at the Cascade area and the food was really good! Definitely would recommend this for most people. When booking our room, we did the Soundwaves package and that is the way to go. This place is really high-end and super clean. We also looked at the regular indoor and outdoor hotel pool and that looked pretty dull. Soundwaves is way better! One night we went over to the mall (hotel offers free shuttle) or it is about a 10 minute walk, which was what we did. They have other food options, Dave and Busters, and the Aquarium Restaurant, which was really fun for our kids. Overall we had such a great time, we definitely plan on coming back! Read less

Disappointing Annual Visit

Jul 6, 2025 Explore362234

Check in I was told that I could pick up my Soundwaves bands at the front desk the next day. I came down and was given the bands and then had them taken away because they said my bands were mailed. I did not receive the water park bands in the mail however I was treated as though I was trying to do something wrong. I explained that I was only doing what o was told to do at check in. The TV in the room didn’t work. My room key didn’t work to access the $37 paid self parking so I had to get a ticket and ask the front desk what to do so I wouldn’t get double charged. My young child was injured by another child and an adult who pushed him into a wall to grab his floatation device on the lazy River. I had the life guard give first aid as he had several scrapes and asked to report them but was brushed off. We’ve been to this hotel and waterpark every year for the last 5 years without issue. I am stunned at the behavior we’ve encountered this visit. The pizza at Delta Marketplace was excellent, the water show was cool, and most employees aside from the front desk manager were helpful. Unfortunately, our annual road trip stop will be at a different resort going forward. Read less

Really nice, amazing property: sometimes it’s challenging to run such a massive property

Jul 4, 2025 professorroyhinkley Blacksburg, Virginia

Overall, this property is exceptionally impressive. It’s huge. Each section probably has the equivalent of four normal hotels, and there are four or five sections. There are probably a dozen full-size restaurants in the property easily. First the good stuff: we had a mini suite, or what I would call, a slightly larger than normal room. The bed was comfortable, had a little mini fridge, and we had two sinks, which was nice. The property was pretty clean, although… The stuff that needs improvement: housekeeping was spotty at best. We were there four or five nights, we actually only had the room cleaned once. Well, it was cleaned a second time when I found a housekeeper in the hallway and asked her to do it. I called the helpline every day, which is an AI, bot, which promised to take care of the problem every day. That never worked. They were quick to bring up towels and stuff. They’re adding on and doing a lot of construction currently, and that meant sometimes the slight inconvenience of having to walk outside or through a really long detour. It would be really nice if they would be able to give you some sort of estimate on when those doors would be open again. They also probably should take a minute and make sure they have enough people to service the giant crowd they already have before they add on. There were lots of restaurants, and we had no trouble getting dinner any night. Getting a coffee or a quick snack was more challenging with pretty long lines and a lot of new people. Overall, with a waterpark, shopping, restaurants, etc., you barely need to ever leave. However, there’s a really nice mall within walking distance. Overall, it’s an interesting experience to stay there, and I would recommend trying it Read less

2025 National Technology Student Association Conference Stay

Jul 3, 2025 wearytraveler1974 Fort Myers, Florida

We recently stayed at the Gaylord Opryland Resort for the National TSA Conference and were blown away by the stunning property. The grounds are beautiful, and the overall atmosphere is impressive. However, for the price point and reputation, there were several frustrating issues during our stay. The power went out on our first night, which created a rough start. Later in the week, I got stuck in one of the elevators, which was a bit unnerving. Throughout the stay, the Wi-Fi was inconsistent at best, making it tough to stay connected—especially during a work-focused trip. Additionally, while some restaurants on property were excellent, others didn’t quite live up to expectations in terms of food quality for the price. That said, the staff at the Cascade Restaurant were a bright spot. In particular, Keke and another lovely woman wearing an ankle boot (her name slipped my mind) went above and beyond to make breakfast a pleasant experience each morning. Their warm personalities and great service really stood out and deserve to be recognized. Overall, the resort has a lot of potential and many positive qualities—but the infrastructure and consistency in service need attention. We’re hopeful the resort will address these issues moving forward. Read less

Mixed Experience: Family-Friendly Hotel with Room for Improvement

Jul 3, 2025 Bayareamom2014 Alamo, California

Be prepared to exercise some patience and keep an eye on your bill. Our dinner server charged $40 for a $18 drink. It appears that most of the staff are new, as check-in took nearly 45 minutes. We waited 1.5 hours for food at the water park, and I noticed servers handling other people's food before delivering it, which was concerning. On the positive side, the hotel is clean, kid-friendly, and offers a variety of activities. There are several dining options available to cater to different preferences. The arcade is entertaining, and the ice cream and movie offering are a nice touch. I would consider returning, but only if I had the kids with me and needed to stay at the hotel. For a couples trip or if I didn't plan to stay at the hotel, I would choose a different place. Read less

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