Hilton Waikoloa Village

Big Island, Hawaii

Star rating

Palace Tower King Room
Makai Oceanfront King
Makai Oceanfront Queen
Palace Tower King Room
Makai Oceanfront King
Makai Oceanfront Queen

The hotel

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

  • Golf
  • Tennis
  • Yoga
  • Kids Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box

Where is it

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel information

647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer. 

Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Ocean View Rooms and Deluxe Ocean View Rooms, sleeping maximum 2 adults.

Ocean Tower Ocean Front Rooms, sleeping maximum 2 adults.

Other room types available. 

9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).

Resort fee $48 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: - Internet Access in your Room - Unlimited DVD Movie Rentals (2 at a time, in your specified tower) - 20% off Beach Toys at Saltwater Lagoon - $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay -  Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower - Local, toll-free, and credit card calls with no access fee - Classes in the Kohala Spa, Subject to Availability - Complimentary photo keepsake by Storibox. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.  

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4211)
  • Very good (3387)
  • Average (1804)
  • Poor (998)
  • Terrible (713)
Image of the Tripadvisor rating Terrible customer service from Hilton Grand vacations

Jul 20, 2025 Todd S

Front desk associate (Annie) was marvelous. Her patience, support and pleasant demeanor made a very unpleasant hotel experience feel much better. Can’t thank her enough for helping my family enjoy our time at the Hilton Waikoloa
Image of the Tripadvisor rating Wonderful Waikaloa

Jul 20, 2025 gary b

What a wonderful place! Had been planning our trip with extended family of 10 for years. Couldn’t have been better. Special call out to Esther at Nui and Romulo at waters edge breakfast buffet. Great people!
Image of the Tripadvisor rating Average Hotel

Jul 20, 2025 mohammadhP8799JS

Let’s discuss different aspects of this hotel: 1. The staff are generally not friendly, especially at the breakfast buffet. 2. The quality of food at the breakfast buffet is average and, in my opinion, not worth the $50. 3. The Makai Tower is close to the entrance, but if your room is in another tower, expect a long walk—around 8 minutes—to get… Read more
Let’s discuss different aspects of this hotel: 1. The staff are generally not friendly, especially at the breakfast buffet. 2. The quality of food at the breakfast buffet is average and, in my opinion, not worth the $50. 3. The Makai Tower is close to the entrance, but if your room is in another tower, expect a long walk—around 8 minutes—to get there. There is a tram, but it’s slow and often involves a long wait. This can be a problem if you’re traveling with someone who has limited mobility. 4. My room was in the Palace Tower (Grand Room); these rooms are updated, clean, and nice. 5. The lagoon is family-friendly and offers great options for paddleboarding and swimming. It’s possibly the best part of the hotel. 6. The pools are nice. 7. There is no direct beach access, but the lagoon is connected to the ocean. 8. Very limited dinning option in this hotel. 9. However the island is amazing. Read less
Image of the Tripadvisor rating Hilton Waiklova Village

Jul 14, 2025 Jayin G

The resort is absolutely great. Our vacation was fantastic. The staff was excellent and took great care of us. Especially Rebecca and Romulo our servers at breakfast and Kenny the restaurant manager. They were all so great and kind
Image of the Tripadvisor rating Not Quite the Resort Experience We Expected

Jul 7, 2025 Jenna H

We recently stayed at this property as part of our Big Island trip, and overall… it was just OK. As a Diamond member, I’ve had consistently great experiences at Hilton resorts, but this one left us a bit underwhelmed. I was upgraded to a renovated room with a golf view, which was nice enough, but not what I’d hoped for. I asked about the… Read more
We recently stayed at this property as part of our Big Island trip, and overall… it was just OK. As a Diamond member, I’ve had consistently great experiences at Hilton resorts, but this one left us a bit underwhelmed. I was upgraded to a renovated room with a golf view, which was nice enough, but not what I’d hoped for. I asked about the possibility of something else—willing to pay the difference—and felt pretty brushed off by the front desk. Not a huge deal, but especially disappointing after coming from Maui, where the Diamond upgrade at another Hilton was truly exceptional. The property is MASSIVE—like, seriously huge. Be ready to walk a lot or wait for shuttles. The pools were a highlight for us, but unfortunately, there seemed to be little to no staff presence enforcing rules or managing things. We witnessed a few things that really shouldn’t have been happening in a family pool area, and it was clear there was no one around to step in. Food on-site was just OK. We found ourselves going to Queen’s Marketplace for better options. The spa was another "just OK" experience—not terrible, but definitely not memorable. I saw another review that called this place a “Hilton Garden Inn pretending to be a Hilton resort,” and honestly… that’s not far off. The service, amenities, and attention to detail didn’t match what we’ve come to expect from a Hilton resort-level property. One final frustration: we requested and paid for a late checkout until 6pm. Only later did we find out we were actually charged for a full extra night. That left a bad taste in our mouth and added to the feeling of being taken advantage of. We truly enjoyed our time on the Big Island and plan to return—but next time, we’ll likely stay elsewhere. Read less