Hilton Waikoloa Village

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Hilton Waikoloa Village | Big Island, Hawaii | Virgin Atlantic Holidays

Big Island, Hawaii

4.5 stars

A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!

Amenities

Golf
Tennis
Yoga
Kids Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Valet parking
Beachfront location

Explore the local area

On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.

Hotel Information

Room Information
Room Upgrade Information

647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer.

Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Hotel details

Facilities

9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).

Resort Fees

Resort fee $48 plus tax, per room per night, payable locally (subject to change)

Resort Fee Details

Resort fee includes: - Internet Access in your Room - Unlimited DVD Movie Rentals (2 at a time, in your specified tower) - 20% off Beach Toys at Saltwater Lagoon - $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay - Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower - Local, toll-free, and credit card calls with no access fee - Classes in the Kohala Spa, Subject to Availability - Complimentary photo keepsake by Storibox. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Additional Information

*Denotes local charge.

Trip advisor rating

3.8/5

11,233 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

38%

Very Good

30%

Average

16%

Poor

Terrible

“Exceptional Service at Hilton Waikoloa Village – Freda & Esther Truly Exemplify Hilton Hospitality”

Feb 09, 2026jiwoonie

Exceptional Service at Hilton Waikoloa Village – Freda & Esther Truly Exemplify Hilton Hospitality ⭐⭐⭐⭐⭐ We stayed at Hilton Waikoloa Village in December 2025 as a family of eight and as Hilton Diamond members, and our experience was elevated by two exceptional team members: Freda at the Front Desk and Esther, a hostess at Nui Restaurant. Freda – Front Desk (Palace Tower Check-In) From the moment we arrived, Freda delivered an outstanding check-in experience. Without us needing to explain every detail, she immediately understood our needs as a large, multi-generation family and proactively arranged two connecting rooms (Suite + King) in the Palace Tower. The configuration was ideal for our group, and her handling of the upgrade was seamless and professional. Freda also took the time to clearly explain available amenities and options across the resort, which helped us maximize the value and enjoyment of our stay. Beyond operational excellence, what truly distinguished her was her genuine care and warmth. She made us feel welcomed, valued, and personally looked after—far beyond a standard front-desk interaction. Freda represents the very best of Hilton hospitality. Esther – Nui Restaurant (Hostess) At Nui Restaurant, Esther demonstrated extraordinary attentiveness and compassion. One evening, after a long day returning from Hilo, our three-year-old daughter fell asleep before dinner. Without being asked, Esther thoughtfully created a safe, makeshift crib using napkins, two chairs, and blankets so our child could sleep comfortably. This simple but deeply caring gesture allowed our daughter to rest peacefully while the rest of the family enjoyed our meal. Esther turned what could have been a difficult moment into a beautiful family memory. Her creativity and empathy exemplify what true hospitality looks like in practice. Final Thoughts Both Freda and Esther went well beyond their job descriptions. They didn’t just provide service—they created comfort, trust, and lasting memories for our family. Hilton Waikoloa Village is fortunate to have team members of this caliber, and they deserve recognition for consistently delivering exceptional guest experiences. Highly recommended for families—and sincere thanks to Freda and Esther for making our stay unforgettable.

“Very Disappointed !!”

Feb 07, 2026R L

This hotel was always my go to when on the Big Island but after this last visit, I may have to stay elsewhere. Some front desk members are indifferent at best. Housekeeping now has to be requested or your room doesn't get serviced (for the prices they charge, this is ridiculous, in my opinion). The TV in the room did not work for 3 out of the 4 days I was there. Several times, calls to valet went unanswered. The pool bar closes at 5pm. So if you want some drinks by the pool for sunset or after a long day of driving, you'll have to walk a good distance and up a bunch of stairs to grab a beer. The trams that take you to your rooms, crashed during our stay. And the resort is starting to show its age. On a positive note, the pools, which we're historically kept at frigid temperatures, are now a lot warmer and very enjoyable. Also, my room in the Makai tower was very nice. Hopefully this resort can improve its level of service to what it was pre-covid,

“Poor costumer service”

Feb 05, 2026Maddy K

I am currently staying at this hotel and traveling with someone with mobility constraints. My biggest issue has been with costumer service. We initially considered canceling this vacation however, we were informed that there is a tram that runs from one end of the resort to the other at three minute intervals 24/7. We were also told that there are boats that ferry passengers at more limited intervals. Upon arrival, both the boat and tram are unavailable. Apparently, this is a new development; however, it was not communicated. We were placed in the ocean which furthest from any of the restaurants or pools. It ends up being about a mile walk from one side to the other. My companion has exercise restrictions, documented in a physician’s note, and this is an explicit violation of her documented required accommodations. There are supposed to be shuttles, but they are always full and take well over 20+ minutes to get a second shuttle. We approached the managers at each of the other towers to try and be moved closer to where there are restaurants/activities due to the mobility constraints. Although we were told that the resort is currently at 33% capacity, they still would not move us even for an up charge . For a luxury resort, this is anything but luxurious. We are flying home early rather than staying. Again, beautiful beaches and pools, but simply not what I would expect for a “resort”experience.

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