Hilton Waikoloa Village | Big Island, Hawaii | Virgin Atlantic Holidays
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Hilton Waikoloa Village
Big Island, Hawaii
4.5 stars
A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!
Amenities
Golf
Tennis
Yoga
Kids Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Valet parking
Beachfront location
Explore the local area
On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.
Hotel Information
Room Information
Room Upgrade Information
647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer.
Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.
Hotel details
Facilities
9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).
Additional Information
*Denotes local charge.
Trip advisor rating
3.8/5
11,321 reviews
Excellent
38%
Very Good
30%
Average
16%
Poor
9%
Terrible
7%
“Disappointing experience”
Oct 15, 2026Oliver H
The resort has a nice location by the lagoon, but unfortunately, our overall experience did not live up to the expectations of a 4-star property.
The biggest disappointment was the service. During our 5-day stay, our room was cleaned and serviced only once, which is simply not what we would expect at this level.
The resort itself is very large and feels impersonal, with little charm or atmosphere. In some areas, it even resembles a subway station – especially considering that a train actually runs through the property.
In our opinion, the overall experience is closer to a 3-star hotel than a 4-star resort. The mandatory resort fee further offers no value for money, particularly as it does not even provide complimentary access to shaded areas or sun loungers with umbrellas, resulting in a further downgrade of our rating.
While the lagoon-side location is a definite plus, the poor housekeeping, impersonal atmosphere and additional fees make it difficult to recommend this resort. We expected considerably more for the price and the advertised category.
“Hilton Waikoloa Village more like an apartment”
Oct 12, 2026Wayne D
I selected and paid for a stay at what is represented as a 4-star Hilton resort, with the expectation of receiving the level of security, maintenance, service, and overall resort experience associated with that standard. Unfortunately, the actual condition and experience of the property fell well short of those expectations.
During my stay, I observed several issues that were particularly concerning:
● Security gates throughout portions of the property were not operational.
● Multiple lights were burned out or not functioning, leaving areas of the property poorly illuminated.
● Individuals were frequently loitering in guest corridors, which contributed to an uncomfortable and non-resort-like environment.
● There was noticeable deferred maintenance throughout portions of the property.
● The overall condition and atmosphere of portions of the hotel felt more like a residential/apartment complex than a professionally maintained resort.
I also had a very disappointing experience at the KPC restaurant. The quality and execution of the food were unacceptable for a resort of this caliber. Three out of the four meals we ordered had to be sent back because the steaks were not prepared properly. This was not an isolated issue with one meal; it occurred repeatedly during our dining experience.
The service at KPC also appeared to reflect inadequate staff training and supervision. The repeated problems with the meals, combined with the lack of effective resolution during the dining experience, further contributed to the overall impression that the property is not operating at the service level I would expect from a 4-star Hilton resort.
I want to be clear that my concern is not with who is staying at the property. I understand that Hilton Waikoloa Village participates in programs that provide accommodations to Hawaii residents. My concern is that the hotel’s current use, condition, security, maintenance, and service levels have materially affected the experience and value provided to paying resort guests.
Non-functioning security gates, inadequate lighting, corridor loitering, deferred maintenance, and repeated restaurant service failures are significant concerns at a property charging resort-level rates. These conditions are not consistent with the experience I reasonably expected when I booked a Hilton resort.
“Awesome”
Oct 11, 2026Byron B
Such an amazing stay. The property is absolutely stunning, and all the activities for the kids will never keep them bored. I'd highly recommend this property for families looking for that authentic Hawaiian experience.
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