Hilton Waikoloa Village | Big Island, Hawaii | Virgin Atlantic Holidays
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Hilton Waikoloa Village
Big Island, Hawaii
4.5 stars
A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!
Amenities
Golf
Tennis
Yoga
Kids Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Valet parking
Beachfront location
Explore the local area
On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.
Hotel Information
Room Information
Room Upgrade Information
647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer.
Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.
Hotel details
Resort Fees
Resort fee $48 plus tax, per room per night, payable locally (subject to change)
Resort Fee Details
Resort fee includes: - Internet Access in your Room - Unlimited DVD Movie Rentals (2 at a time, in your specified tower) - 20% off Beach Toys at Saltwater Lagoon - $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay - Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower - Local, toll-free, and credit card calls with no access fee - Classes in the Kohala Spa, Subject to Availability - Complimentary photo keepsake by Storibox. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
Facilities
9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).
Additional Information
*Denotes local charge.
Trip advisor rating
3.8/5
11,285 reviews
Excellent
38%
Very Good
30%
Average
16%
Poor
9%
Terrible
6%
“D+ stay”
Jun 14, 2026Luis G
Let’s start with positives. This hotel has a great location and beautiful scenery with a huge pool and a nice slide for the kids. Our room was clean and looked like it was recently renovated.
The negatives. You have to walk long distances from the ocean tower and the palace tower. I booked the makai experience but was moved to the palace tower because there was no pullout couch. I didn’t mind the move to the palace tower as it was recently renovated and it had the pullout couch. But, because of this the main pool was quite a distance away and the walk with 2 kids ages 9 and 6 was pretty exhausting. Next issue the towels. Someone said towels in this resort are like currency and boy were they not kidding. Every day it was literally a mission to look for and get towels. I don’t understand how a multi billion dollar company is so stingy with towels! On one day we had an early morning excursion that required us to take towels and we literally had to go buy towels because towels were not readily available. The last thing is the shade issue. I don’t know if this is a Hilton thing but there were no shade umbrellas in the pool area. The only shade available was under palm trees or the seats with shade available for purchase. Again I don’t understand how a multibillion dollar company has to buckle and dime you for shade! I came to this Hilton property with an open mind and try to enjoy it but it was just disappointing.
“Poor Resort”
Jun 12, 2026Sarah G
Let me start off with this resort is massive!!! If you are looking for a relaxing vacation with your family and kids this is NOT the resort to be at. You will see accommodations of a tram like vehicle or boat to get to different locations advertised. This is Not the case. The tram will come by every 45 minutes if you are lucky. The boat was NEVER out not even once. Next, I asked for 4 towels for my family the day we intended to enjoy the day and I went to the front desk and they said there were no towels available and did not proceed to even call or ask the house keeping department and was told to check with valet. Next, I checked with valet they stated no towels were avaliable did not even attempt to check or address house keeping. I then checked multiple towers for towels none to be found nor any staff member to assist. I then had to go to Walmart to purchase towels on my vacation. For a resort of this size they do NOT have the staff or needed items to run this resort efficiently. Also, I asked the front desk how often house keeping attends to the room and not once did house keeping come. Once again I needed to take out trash from
our room and attempt to locate items needed like towels on vacation. I will not ever return to a Hilton property ever. I advise families especially with children to look else where for a relaxing and well kept resort. The Hilton is not it.
“Great potential very disappointing experience”
Jun 10, 2026Scenic12306600837
This is our second visit to this resort, and our last visit was back in 2010. We came expecting the same world-class resort experience we remembered, but instead found a property that feels like it has been in decline for years.
For a 62-acre resort, the lack of amenities is shocking. The boats are no longer running, there is only a single train operating, and most nights there is only one restaurant open for dinner. The dining options are extremely limited, the menu is very basic, and there are very few accommodations for dietary restrictions. My wife is gluten-free, and finding suitable options has been far more difficult than it should be at a resort of this caliber.
The property itself still has beautiful surroundings, but it feels like management is cutting back at every opportunity. What was once a vibrant destination now feels understaffed, underinvested, and focused more on reducing costs than creating a great guest experience.
This simply is not the same resort we remember from 2010, and it’s disappointing to see how far it has declined.
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