Hilton Waikoloa Village | Big Island, Hawaii | Virgin Atlantic Holidays
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Hilton Waikoloa Village
Big Island, Hawaii
4.5 stars
A complete destination resort, the Hilton Waikoloa Village is perhaps like no other place you've ever been to! Set in breathtaking tropical gardens, it features award-winning dining, world-class shopping and a huge range of activities covering everything from golf and tennis to water sports. As well as tranquil waterways, there are beautiful flagstone paths flanked by millions of pounds worth of Polynesian and Asian artwork. You can frolic in over four acres of freeform pools with waterfalls, a swinging rope bridge and a 175 ft water slide amongst the attractions. There are also 27 hols of golf to enjoy, a stadium tennis court, and every water sport imaginable. In fact, there's so much to see and do, you won't ever want to go home!
Amenities
Golf
Tennis
Yoga
Kids Club
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Valet parking
Beachfront location
Explore the local area
On the Kohala coast of Hawaii's Big Island. Transfer time from Kona Airport: 45 minutes.
Hotel Information
Room Information
Room Upgrade Information
647 rooms in 2 buildings, all with private balcony or lanai, air-conditioning, cable TV, high-speed Internet access*, telephone, tea/coffee maker, mini-bar, safe, iron and board, and hairdryer.
Resort View Rooms overlook the golf course, nearby mountain and gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.
Hotel details
Resort Fees
Resort fee $48 plus tax, per room per night, payable locally (subject to change)
Resort Fee Details
Resort fee includes: - Internet Access in your Room - Unlimited DVD Movie Rentals (2 at a time, in your specified tower) - 20% off Beach Toys at Saltwater Lagoon - $10 off Sailings on the Spirit of Aloha Catamaran from Anaeho’omalu Bay - Hawaiian Cultural Classes at the Hawaiian Cultural Center in Makai Tower - Local, toll-free, and credit card calls with no access fee - Classes in the Kohala Spa, Subject to Availability - Complimentary photo keepsake by Storibox. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
Facilities
9 restaurants, including Breakfast Buffet at Water's Edge, Orchid Marketplace (grab & go snacks and sandwiches), Lagoon Grill (Open-air beach grill, open for lunch), Kona Tap Room (gastro pub, open for dinner), Kamuela Provision Company™ (seafood, steaks and Hawaiian cuisine, open for dinner), Nui Italian (dinner and take-aways) and Waikoloa Coffee Co. Choice of bars. 3 swimming pools (2 with waterfalls and water slide and the other an adults-only pool). Kohala Spa*. Fitness centre. 27 holes of Championship golf*. Stadium tennis court*. Water sports*. Cultural lessons. Legends of Hawaii Luau. Concierge service. Room service*. WiFi*. Laundry/dry-cleaning service*. Self-parking $48, valet parking $55, plus tax per day (payable locally, subject to change).
Additional Information
*Denotes local charge.
Trip advisor rating
3.8/5
11,303 reviews
Excellent
38%
Very Good
30%
Average
16%
Poor
9%
Terrible
6%
“Bring your own towel.”
Jul 27, 2026coleporter27
Nice enough, but pools crowded with day guests, the resort is exceptionally expensive, and not a towel to be seen anywhere. Empty towel kiosks at every pool, and in every lobby, everywhere. For the price, you’d think a towel would be included.
“VERY DISAPPOINTING!”
Jul 20, 2026Olney M
This was our "once-in-many-years" big vacation and we were disappointed in this place!
This Village is located on about 6 blocks of property. (three separate buildings for hotel rooms, a main lobby, plus other buildings for restaurants, etc.). The only parking lots were at the main lobby building. It was nearly 3/4 mile from our building to the main lobby. Their tram service was extremely limited - we had to wait nearly a half an hour to get anywhere. According to other guests, they used to have a boat shuttle service that has not worked in years and one of their two trams was out of commission. While a 3/4 mile walk is not ridiculous, it is difficult in the Hawaii summer heat and humidity! Needless to say, that walk to the lobby/car got old quickly!
We were only able to catch the tram with less than a 10 minute wait twice in the week we were there. If they aren't going to have a tram service that is more frequent, they need to find a way to allow people to park their cars closer to their rooms!
Yes, we did mention this to the folks at the front desk. They offered to move us to the Makai Tower that was closer to the main lobby for an $80/day upcharge. We were so sick of walking, that we took them up on it. So, we packed up our bags, waited 30 minutes for the tram to get to our new "upgraded" room. It was a dump! While it had an oceanfront view, the air conditioning was not working, the wallpaper was peeling and the only place to put a towel when you showered was on the toilet.
We asked to have our old room back and for additional bath towels, since we had put all of our old ones on a pile on the floor when we originally left for the "upgraded" room. We were assured by the front desk that the towels would be there by the time we arrived back at our old room (which took nearly 30 minutes - waiting for tram). Of course, the towels were not there... We should have known! It took nearly 5 hours, 4 phone calls and an offer by us to go to the linen closed to finally get them ourselves. (They delivered the towels at 1 am - leaving them outside our door - didn't even bother to knock).
Another thing we noticed was how hard it was to use the $18/day credit for being Hilton Honors members. They had limited the places it could be used so significantly, that it became almost worthless. There were several other folks we met there who noted the same thing.
We felt like we spent half of our vacation at this resort either waiting for the tram or walking. Had we known, we would have selected a different hotel - there was a Marriott right down the street.
VERY DISAPPOINTING!
“Bucket List Birthday”
Jul 18, 2026Monica M
My husband and I celebrated his 80th birthday with a bucket list vacation at the Hilton Waikoloa Village. We were delighted and impressed with every detail of our 8-night stay at resort. Our suite was fantastic and included a view of the ocean, something we'd really been looking forward to having. The grounds were beautifully maintained and allowed the natural beauty of this tropical paradise to shine. We especially liked the lagoon and spent many early mornings swimming with the sea turtles and tropical fish. While not as dramatic as the number and variety of fish one might find on the reef, there was plenty of marine life to see and we enjoyed the ease and access of this feature right on the property. We made sure to try out the water slides, walked out to Buddha Point for sunsets, went to the luau, spent time watching the trainers work with the dolphins at Dolphin Quest, and thoroughly enjoyed the amazing collection of art that lines the covered walkway connecting the various buildings and destinations on the resort. We rode the tram when we had something to carry, but preferred walking and immersing ourselves in the art of the many cultures that have shaped Hawai'i.
We opted for the included breakfast arrangement and we're very glad we did. The selection of fresh fruits, specialty pastries, regional flavors and familiar favorites made breakfast something we looked forward to every morning. The smoothies alone kept us coming back!
We had two nice dinners on the property, but found them pricey. The grill and to-go options had limited hours. Like others, we sometimes picked up food off site and brought it back to our room for a leisurely and less expensive evening meal. I discovered a microwave near the ice machine which was helpful.
The staff was wonderful -- polite, professional, friendly. We were welcomed with leis and found a surprise birthday greeting made out of beach pebbles on the bed in our room. The concierges helped with suggestions and arrangements, both before our arrival and while we were there. The GM went out of his way to make our stay everything we hoped it would be. We had a great time and I heartily recommend the Hilton Waikoloa!
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