We recently stayed at the Outrigger Kona Resort and Spa for our anniversary, and overall we had a wonderful experience. Our room was excellent, the grounds were beautiful, and the amenities throughout the resort were truly top notch.
A special highlight of our trip was the V47 Lounge. Tess and Sharlaine went above and beyond to take care of us—warm, attentive, and genuinely thoughtful. Their service made our stay feel extra special.
We also want to recognize the valet team. The guys were consistently kind, fast, and incredibly accommodating. They work hard, and we hope all guests appreciate them as much as we did!
The luau dinner was another standout—it was absolutely spectacular. From the moment we arrived, we were treated like royalty. The food, the hospitality, and the show itself were all stunning. We highly recommend it.
The only area that fell short for us was the Piko restaurant. While the servers were very nice, service was slow at times, and the prices didn’t match the quality—especially the coffee and several of the meals. Additionally, many wines on the wine list were unavailable, which made ordering a bit challenging. We don’t mind paying for great food and service, but the value just wasn’t there.
Lastly, we wish guest services were a bit more proactive in addressing disruptive guest behavior. Guests should be able to relax without feeling like they need to intervene.
Despite these issues, we truly enjoyed our stay and appreciated the warmth and hospitality from so many members of the team. With a few improvements, this could easily be a five-star experience.