I think this is probably a decent hotel, the location is superb, and it seems to be the best spot on the island. Our stay could have been wonderful but the check-in experience and response that evening was absurd and our room was not what we selected and paid for. Checking in late evening from NY, we were assisted to our room, and I noticed a strong sour odor in the hallway. After turning the corner I saw the hallway full of industrial de-humidifiers, hoses and cords dangling from walls and open ceiling panels, blocking the hallway. It appeared to be water damage mitigation in the ceiling, walls, and rugs. The stench outside all the rooms in that wing was gross. I asked the bellman what happened and he acted as if he had no idea (not possible) and said "It must be construction" which did not sound good either, but I told the bellman we needed to change rooms. At the front desk all involved acted as if they had no idea about this damage (not possible). We were given two options for the first night, neither were similar rooms, one was a similar price category but on the ground level in view of beach goers, not quiet and not private, from sunrise to sundown. Beach level is probably ideal for some, we wanted a high room (Mountain View), private balcony and the trip to first floor is a long walk requiring two elevator rides. We took it for the evening and decided the next day it was not worth moving our bags a third time. I went back to look the next day and not only was it still a smelly war zone and I felt bad for the guests ducking under cords and getting that smell each time they left their room; wow. To be clear, one of the managers did call us the next day while we were on a tour so I could not take the call, by that point, however, there was nothing to talk about and there was no mention of it again. I understand a GM that does not want to lose thousands in room revenues and also needs to honor reservations, but assuming there is no mold or health risk, I hope those guests were somehow compensated, given discounts or acknowledged for the plain unsightliness and smell. Kauai has a lot of rain, and things happen, but this hotel is also owned by Starwood Capital which has some skills in RE and hospitality. It is unforgivable that we were not warned at check-in about the mess, and given some options. I don't need a manager's apology or free dessert but nobody ever really acknowledged anything. East coast travelers need to consider that they may get assigned the worst possible rooms as a penalty for being the last to arrive to the party, and that this place is light on supervision.