Sheraton Kauai

Kauai, Hawaii

Star rating

Deluxe Garden View Room
Pool Palapa
RumFire Poipu Beach
Lava's on Poipu Beach
Lava's on Poipu Beach
Deluxe Garden View Room
Pool Palapa
RumFire Poipu Beach
Lava's on Poipu Beach
Lava's on Poipu Beach

The hotel

Rooms at the Sheraton are nestled amid 20 acres of lush gardens, and you can upgrade for stunning views of Poipu Beach on Kauai's sunny South Shore. Take in stunning natural views all over the resort, from the fitness centre overlooking the ocean to the garden terrace and the restaurants offering panoramic views of the beach. RumFire Poipu Beach allows you to enjoy amazing sunset views over dinner, whilst Lava’s on Poipu Beach is the place for early risers to experience beautiful sunrises. The ambience of the restaurants is as important as the food itself, which includes Pacific Rim and regional American — and incorporates the freshest island ingredients with global influences.

Amenities

  • Tennis
  • Kids Club
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Beachfront location

Where is it

Overlooking the ocean on the famous white sands of Poipu Beach.

Hotel information

378 rooms on 4 floors in 11 buildings with 8 lifts. All with balcony, air-conditioning, 32" flat-screen TV, WiFi*, tea/coffee-making facilities, mini-fridge, hairdryer, safe, iron and board, and bathrobes. Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Deluxe Garden View Rooms are located in the Ocean Wing with views of landscaped gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

Deluxe Oceanfront Rooms are steps away from Poipu Beach with 2 double beds, sleeping maximum 3 adults.

Luxury Oceanfront Rooms are newly renovated, with 1 king-size bed and a queen-size sofa bed or 2 double beds, sleeping maximum 3 adults.

Deluxe Ocean Front Suites offer a bedroom, spacious living room with a sofa and armchair, a dining table and a wet bar. There's 1 king-size be, sleeping maximum 2 adults.

RumFire Poipu Beach (Hawaiian cuisine with global influences, open for dinner), Lava's on Poipu Beach (casual bar and grill, open for breakfast, lunch and dinner), Halelani Dinner (private dining under the stars), Auli'i Lu'au (beachfront show with traditional food and drink, twice weekly), and Link@Sheraton Café (coffee and pastries). Ocean courtyard with fire pits. Garden terrace. 2 swimming pools. 24-hour fitness centre. Whirlpool. Spa Bungalow (massage and skincare)*. Tennis*. Championship golf course nearby*. Children's centre (5-12 years)*. Room service*. Laundry service*. Shops. Porter service. Concierge service*. WiFi*. Complimentary self-parking. Valet parking $10 plus tax per night (payable locally, subject to change).

Resort fee $40 plus tax, per room per night, payable locally (subject to change)

Resort fee includes: daily self parking, enhanced wireless internet service in guest room, welcome gift - chocolate macadamia nut (one time only), cultural and fitness activities, weekly live entertainment, arts and crafts (see activities calendar in guest room for details), daily half hour yoga for 2 guests, sun care package:  bag with sunscreen, aloe, and lip balm (one time only), daily bamboo pole fishing for two guests, daily water sports classes:  beginning scuba in the pool, intro snorkeling, water aerobics for 2 guests, daily hula lesson for two guests.  Resort charge inclusions are subject to change.​

4 nights at all times.

*Denotes local charge. 

Please note: this hotel is for adults aged 16 and over.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1102)
  • Very good (1000)
  • Average (460)
  • Poor (261)
  • Terrible (192)
Image of the Tripadvisor rating Could be a lot better!

Apr 15, 2025 Vance T Saint Augustine Beach, Florida

First off, HOW CAN YOU HAVE A BAD TIME IN HAWAII! Hawaii is beautiful and great, anytime! However, this Sheraton property is really lacking. Breakfast option is weak at best; as a long time patron of Marriott breakfast was included (well kind of) but wasn't worth eating so we ended up going off property to eat breakfast. The Lavas restaurant,… Read more
First off, HOW CAN YOU HAVE A BAD TIME IN HAWAII! Hawaii is beautiful and great, anytime! However, this Sheraton property is really lacking. Breakfast option is weak at best; as a long time patron of Marriott breakfast was included (well kind of) but wasn't worth eating so we ended up going off property to eat breakfast. The Lavas restaurant, we tried it for burger one time...average to below average; had the nachos another time...covered with oily cheese and were horrible. Tried to order a charcuterie board and wine for my wife on her birthday, only to have the hotel not deliver and didn't really care. Had several other encounters where staff just didn't care so I tried to reach the general manager. What a waste of time. I sent the GM an email and after two weeks of no reply I sent a follow up to her, only to receive the worse reply possible. The views are beautiful but options at this hotel are weak at best. What a shame because the setting is magnificent; however, there are other hotels nearby with views that are just as good! Read less
Image of the Tripadvisor rating Disappointed....

Apr 11, 2025 JOS C Sherwood Park, Canada

As a Bonvoy "Elite" member, I have never been so disappointed in a resort as this one. Believing the resorts included in the "Marriott" family and bearing the "Sheraton" brand would live up to the same standards and quality as we have grown to expect at numerous other Marriott properties, this property has left us seriously not considering any… Read more
As a Bonvoy "Elite" member, I have never been so disappointed in a resort as this one. Believing the resorts included in the "Marriott" family and bearing the "Sheraton" brand would live up to the same standards and quality as we have grown to expect at numerous other Marriott properties, this property has left us seriously not considering any other "Sheraton" branded property for any future travels. From Customer Service, to staff friendliness (save for few great persons), Food quality, service availability, etc. all were substandard. Yet the pricing is some of the highest we have experienced compared to other similar resorts. In short, we were expecting better and left this property and moved to the Marriott Kauai Beach Club where we experienced a completely different and great 3 day visit at comparable cost. Read less
Image of the Tripadvisor rating Why Do I stay Loyal To this Brand?!

Apr 9, 2025 Darrah L Lone Tree, Colorado

This review is most helpful for Marriott loyalists. (I'll save the rest of you from reading this long post) ;o) We splurged and got a suite for our family of 4. The room was great. My issues are with the staff. They are nice but I'm not sure if they are incompetent or lazy. The sent out a questionnaire prior to our stay asking about who was… Read more
This review is most helpful for Marriott loyalists. (I'll save the rest of you from reading this long post) ;o) We splurged and got a suite for our family of 4. The room was great. My issues are with the staff. They are nice but I'm not sure if they are incompetent or lazy. The sent out a questionnaire prior to our stay asking about who was traveling, including names and the ages of the children. They asked about bedding preferences as well. I took the time to fill it out, however, when we arrived, at check-in they proceeded to ask us the same questions again. HOWEVER, none of the requests we made (like a second comforter so each kid would have their own), or specific last names, they kept calling my husband by my last name, which no dude like. Anyway, NONE of things happened. Instead, we had to call down and request thew items a third time. It wouldn't have been a big deal, but they made it a big deal by asking us ahead of time and AGAIN at check-in. Don' task for this if you have zero plans to accommodate. Next, we were supposed to have complimentary breakfast for our loyalty but never received that and paid $70-$100 each morning for basic breakfast. We figured we were at the wrong restaurant and tried to figure it out by the time we did, we were still denied because "we weren't on the list." There was zero effort to help us resolve this. At the end of the stay, the check-out person blamed the check-in person and there was zero accountability. They offered the points since we didn't get breakfast, but I never received those either, in fact, I'm now having to go back and request my entire stay as it was not credited. I called the hotel because they never sent my folio, I was told by the most robotic human who was clearly reading a script that I needed to call the Marriott customer care number not the hotel. So, i did that, and the agent was shocked that they refused to provide folio. Like a sweet baby angel, she was able to get it for me and put a ticket in to try to resolve these things. I sent all of this to the hotel to try to resolve this without writing this type of review, but.... crickets... Read less
Image of the Tripadvisor rating Avoid This Hotel—Not Worth the Price-cockroaches

Mar 25, 2025 Angela F

Do not stay here, especially during spring break. You’ll pay an outrageous amount for a very mediocre experience. They charge five-star prices for what is, at best, a three-star hotel. Yes the location is great, but that is about it. Our room had a strong mildew smell, was visibly dirty, and didn’t appear to have been well cleaned before our… Read more
Do not stay here, especially during spring break. You’ll pay an outrageous amount for a very mediocre experience. They charge five-star prices for what is, at best, a three-star hotel. Yes the location is great, but that is about it. Our room had a strong mildew smell, was visibly dirty, and didn’t appear to have been well cleaned before our arrival. We also found cockroaches, and when we reported it, the staff didn’t even document it—just mentioned they’d need to spray again, suggesting an ongoing issue. The towels were old and ragged, and the entire property is in desperate need of an update and deep cleaning. The pool area was packed and so small, online pictures are very deceiving with no available seating, and it became clear why—locals and non-guests were openly joking about sneaking in, and there was zero monitoring of who actually belonged there. If you stay on the side of the resort near the pool, be prepared for two nights of loud luau set up all afternoon and performances that go on for hours into the late evening, making it feel like the event is happening inside your room. To top it all off, when I contacted the hotel about these issues, they offered me a measly $200 in points—on a $3,700 stay for five nights. There are so many better options out there—do yourself a favor and book elsewhere. Read less
Image of the Tripadvisor rating Great for Family!

Mar 20, 2025 valeriern520

Family party of 8 (2 kids, 7 and 4) stayed for a week and had the best time ever. We barely got the 4 year old back on the plane home. The staff is very friendly and helpful. The hotel is clean and encourages family visits. The pool is so kid friendly it really makes things easy for everyone, and the beach is right there. The on site… Read more
Family party of 8 (2 kids, 7 and 4) stayed for a week and had the best time ever. We barely got the 4 year old back on the plane home. The staff is very friendly and helpful. The hotel is clean and encourages family visits. The pool is so kid friendly it really makes things easy for everyone, and the beach is right there. The on site restaurants are great. It’s an island, so you’re not far from anything, but this is a centrally located hotel for some very good restaurants, shopping, and local sites. We didn’t end up on a whale watching trip because we could see whales from the beach and there are lots of opportunities to enjoy that view. The activities provided by the hotel are definitely worth checking out. We did crafts, learned to fish, played bingo! We’re already planning a return visit next year. This is a more low key island than Maui but it’s certainly worth checking out, especially the turtles on Poipu Beach and the blow hole at Spouting Horn Park. Read less