Andaz Maui is located in an incredible setting, but our recent stay was heavily impacted by several issues and would strongly discourage others from staying here at $1k+ during low season.
The biggest was the extensive construction. Half of the pools, including the infinity cascading pools, were completely under construction. Because they sit immediately above the remaining pools, the drilling, workers, contractors, noise, and visual impact were impossible to miss. We received no advance notice about the extent of the construction, which was surprising given how significant the disruption was to the resort experience.
Globalist recognition was also underwhelming. We received a ground-floor room with no meaningful view. When we asked about upgrades, we were offered a three-bedroom villa for $6,000+ per night, which was not a practical alternative. The rooms and in particular the bathrooms were extremely narrow and rather uncomfortable.
The breakfast buffet was somewhat limited for globalists with nearly everything outside of their scrambled eggs requiring additional à la carte purchases. For example, sunnyside eggs or omelette cost $20, espresso or espresso based drinks (lattes) were an extra $5+, etc. While the breakfast amenity is nice to have, the constant upcharges throughout the property were somewhat frustrating when the nightly rates were as exorbitant as they were.
We also reached out multiple times in advance of our stay with questions and requests for assistance, but unfortunately received very little support.
One bright spot was the front desk team, particularly jeremy and Wonmi, who were consistently patient, kind, and helpful. We really appreciated their efforts.
Overall, the island of Maui is stunning and the people are incredible. But the Andaz left a LOT to I be desired - especially at the prevailing rates. At minimum, better communication around major construction, stronger support for guests and more thoughtful Globalist recognition would go a long way.
Having stayed at several properties on the island including the Wailea resort, Waldorf, Hyatts + Marriotts in ka’anapali, etc., I’d urge visitors to look elsewhere.