First off, we are hotel snobs. We stayed here while visiting family. We were less than impressed. The service was hit or miss. I went to check in on a Sunday at 1:30. I was met with attitude, sighs, eye rolls snickering about no rooms being available. I informed the clerk behind the counter, who was clearly annoyed that I had walked through the door, that I had a reservation. She then told me that there is no check in before 3:00. I got it, understood. I asked some questions about dining as I could not help but notice that everything was closed or abandoned. She stated there was only fast food and it was on the other side of town. Admittedly, the staff other than her were friendlier. Unfortunately, this hotel may be the only game in town and is no where near being a luxury hotel. This is barely Hampton Inn or Holiday Inn quality anywhere else. I would rather stay 75 miles away and drive in daily than stay here again. Luxury is a relative thing. When you consider the abject poverty of Greenwood, MS, I can see where locals consider this a luxury hotel. For those blessed to be coming from more civilization and culture, adjust your expectations accordingly when staying here.