Shopaholics will be in seventh heaven at this hotel - it's home to the largest tax-free factory outlet in New England. But that's not all, other amenities include an indoor pool, an outdoor pool, a hot tub and fitness centre, not to mention an excellent restaurant. Over-sized rooms have a modern, contemporary design and come complete with home-from-home amenities like a microwave and fridge. Kids will be in their element here, with a programme of activitites such as movie nights and ice cream socials, and there's even a dedicated zero-entry pool with slides and spray jets.
Amenities
Bar
Ski
Spa
Swimming Pool
Hot tub
Children’s Playground
Free Parking
Safety Deposit Box
Fitness Centre/Gym
Internet Access
Restaurant
Where is it
In the heart of North Conway, New Hampshire. Adjacent to the Settlers Green Outlet Village. 5-minute drive to Cranmore, 45 minutes to Loon, 40 minutes to Bretton Woods and 1 hour to Cannon. Driving time from Boston Logan International Airport: 2 hours 30 minutes.
Hotel information
200 modern and comfortable rooms on 4 floors with 3 lifts. All with air-conditioning, TV, tea/coffee making facilities, fridge, mini-microwave, iron and board, hairdryer and safe. Standard Rooms are 350 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Complimentary full American breakfast. Mountainside Restaurant (open for breakfast and dinner). Mountaiside Tavern (light bites, cocktails and beer). Indoor heated pool and hot tub. Outdoor heated pool, hot tub and sun deck. Outdoor zero-entry kids' pool with slides and spray jets (open seasonally). Fitness centre. Spa*. Sauna. Kid's activities including movie nights, ice cream socials and storytelling. Complimentary WiFi.
* Denotes local charge.
Based on 2389 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (955)
Very good (679)
Average (385)
Poor (200)
Terrible (171)
Not so Grand Hotel
Jul 20, 2025deborahjeanne00Hudson, New Hampshire
Walked into the room disappointed. Not so sweet as a sweet should be. Needs a mini reni by Joanna Gaines. Lol Vent was gross and rusting. Shower leaked made a huge mess, water all over the bathroom. Toilet took time to flush and the sink was very very slow. I can go on but thats enough bashing. Last day we went out and when got back 2 hours later…
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Walked into the room disappointed. Not so sweet as a sweet should be. Needs a mini reni by Joanna Gaines. Lol Vent was gross and rusting. Shower leaked made a huge mess, water all over the bathroom. Toilet took time to flush and the sink was very very slow. I can go on but thats enough bashing. Last day we went out and when got back 2 hours later and nine dollars that was on the stand was gone. There was other things on stand , water and polish my Yeti I thought tips are put out at the end of the stay and the “ sweet” wasn’t even cleaned. She made the bed and took the$ lol. Told the front desk and they were right on it and was resolved. The front desk was wonderful with all stuff that had happened. Ci was at the desk and helped out immensely. Thank you Ci.
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Enjoyable overall!
Jul 19, 2025PoopdisturberPointe Claire, Canada
Check in was smooth. Parking was spread out due to the volume of visitors. The outdoor pool and hot tub were warmer than the indoor ones. Chairs were readily available. Towels were abundant. Nice location next to Settlers Green. Stores showed evidence of supply chain issues due to ongoing tariffs and trade wars. Food in the bar was…
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Check in was smooth. Parking was spread out due to the volume of visitors. The outdoor pool and hot tub were warmer than the indoor ones. Chairs were readily available. Towels were abundant. Nice location next to Settlers Green. Stores showed evidence of supply chain issues due to ongoing tariffs and trade wars. Food in the bar was enjoyable and well prepared. The staff were friendly and accommodating. Issues with the room were not addressed either in a timely manner or at all. Check out was smooth minus the hiccup of getting a printed statement of account. I would recommend this hotel for families as it has all the amenities they would require. I would visit again at a quieter time of year.
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Great location a bit dated
Jul 18, 2025Elsa R
Hotel staff very friendly and helpful, great location. Could use an update in bathrooms. Very old dated stained. Pool was only 3ft deep outside and very cloudy. Adult pool hour is inside pool only. Which is a bummer. Very kid friendly. If you don’t have children very loud in pool areas.
Great experience
Jul 17, 2025Paulchiasson
Few ideas for improvement:
Breakfast: juice was too diluted, fresh cuted fruits instead et commercial fruit salad, real maple syrup instead of pancake syrup (we would not mind to pay an extra for real maple syrup!!)
Overall we still appreciated our breakfast and we will come back again soon!
A Wonderful Family Vacation
Jul 15, 2025PiateeSwampscott, Massachusetts
Our family stay was wonderful! My 2 year old granddaughter was busy the whole time looking at the animal statues, splashing in the pools, and romping in the playground. The adults enjoyed walking out of the hotel and exploring shops at Settler’s Green. We ate at the restaurant several times - it was convenient and delicious. We can’t wait to…
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Our family stay was wonderful! My 2 year old granddaughter was busy the whole time looking at the animal statues, splashing in the pools, and romping in the playground. The adults enjoyed walking out of the hotel and exploring shops at Settler’s Green. We ate at the restaurant several times - it was convenient and delicious. We can’t wait to return next summer!
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Not so Grand Hotel
