North Conway Grand

New Hampshire, New England

Star rating

Standard Room
Mountainside Tavern
Standard Room
Mountainside Restaurant
Mountainside Restaurant
Standard Room
Mountainside Tavern
Standard Room
Mountainside Restaurant
Mountainside Restaurant

The hotel

Shopaholics will be in seventh heaven at this hotel - it's home to the largest tax-free factory outlet in New England. But that's not all, other amenities include an indoor pool, an outdoor pool, a hot tub and fitness centre, not to mention an excellent restaurant. Over-sized rooms have a modern, contemporary design and come complete with home-from-home amenities like a microwave and fridge. Kids will be in their element here, with a programme of activitites such as movie nights and ice cream socials, and there's even a dedicated zero-entry pool with slides and spray jets.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Hot tub
  • Children’s Playground
  • Free Parking
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

In the heart of North Conway, New Hampshire. Adjacent to the Settlers Green Outlet Village. 5-minute drive to Cranmore, 45 minutes to Loon, 40 minutes to Bretton Woods and 1 hour to Cannon. Driving time from Boston Logan International Airport: 2 hours 30 minutes.

Hotel information

200 modern and comfortable rooms on 4 floors with 3 lifts. All with air-conditioning, TV, tea/coffee making facilities, fridge, mini-microwave, iron and board, hairdryer and safe. Standard Rooms are 350 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Complimentary full American breakfast. Mountainside Restaurant (open for breakfast and dinner). Mountaiside Tavern (light bites, cocktails and beer). Indoor heated pool and hot tub. Outdoor heated pool, hot tub and sun deck. Outdoor zero-entry kids' pool with slides and spray jets (open seasonally). Fitness centre. Spa*. Sauna. Kid's activities including movie nights, ice cream socials and storytelling. Complimentary WiFi.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (957)
  • Very good (685)
  • Average (389)
  • Poor (202)
  • Terrible (171)
Image of the Tripadvisor rating Convenient

Aug 13, 2025 Renee A

The location is great right next to the Outlets and easy to get around. The property is run down. Popcorn ceilings in our room, hallway rugs ripped and torn, the floor in the gym hadn't been cleaned at all and no water on the property. Just drinking fountain by the bathroom. Nice playground and pools, but my son got a piece of metal stuck in his… Read more
The location is great right next to the Outlets and easy to get around. The property is run down. Popcorn ceilings in our room, hallway rugs ripped and torn, the floor in the gym hadn't been cleaned at all and no water on the property. Just drinking fountain by the bathroom. Nice playground and pools, but my son got a piece of metal stuck in his foot from the pool. Overall, good price and good location but wouldn't rebook. Read less
Image of the Tripadvisor rating Family Friendly

Aug 12, 2025 susanbW6138VA

This hotel is very family friendly with all the amenities to keep everyone in your family occupied and happy, whether it is raining, snowing or sunshiny!
Image of the Tripadvisor rating Concerning pool condition

Aug 11, 2025 Nlstika Solon, Ohio

The outdoor pool was extremely cloudy which indicates a PH imbalance and perhaps high bacteria. We recognize it is a highly used public pool, thus the need for extra caution to ensure the right quantity of chemicals is used. You could not even see your feet, let alone my son's fluorescent orange diving toy at the bottom of the pool (only 3 feet… Read more
The outdoor pool was extremely cloudy which indicates a PH imbalance and perhaps high bacteria. We recognize it is a highly used public pool, thus the need for extra caution to ensure the right quantity of chemicals is used. You could not even see your feet, let alone my son's fluorescent orange diving toy at the bottom of the pool (only 3 feet deep). There was so much debris along the pool in-ledge and throughout the bottom. Definitely needed a vacuum and thorough cleaning. We raised the concern with the front desk, however, did not revisit the pool as we only stayed one night. Read less
Image of the Tripadvisor rating North Conway Good not necessarily Grand Hotel

Aug 8, 2025 4smls Boston, Massachusetts

Clean, mattresses are hard. Great location, could walk to outlets and restaurants. Bathrooms do not have fans so no privacy and take a little longer for steam to clear. Could hear chatter from room next door. They weren’t talking loudly. Housekeeper was awesome, friendly and knowledgeable. Expected a little more from hotel that had Grand in the… Read more
Clean, mattresses are hard. Great location, could walk to outlets and restaurants. Bathrooms do not have fans so no privacy and take a little longer for steam to clear. Could hear chatter from room next door. They weren’t talking loudly. Housekeeper was awesome, friendly and knowledgeable. Expected a little more from hotel that had Grand in the title, but felt like a basic hotel. Seems a little overpriced for what we got, was ok, not bad, not great . Read less
Image of the Tripadvisor rating It was fine.

Aug 7, 2025 Michael M

Good location, checked all the boxes for our 1 night stay. Rooms are standard hotel size so if traveling with a larger group you may want a newer room layout. Having the indoor and outdoor pools were a nice option.