Hilton Garden Inn New York/Manhattan-Chelsea

Chelsea, New York

Star rating

Garden Grill, Hilton Garden Inn New York Chelsea, New York, USA
Bar, Hilton Garden Inn New York Chelsea, New York, USA
Garden Grill, Hilton Garden Inn New York Chelsea, New York, USA
Bar, Hilton Garden Inn New York Chelsea, New York, USA

The hotel

This hotel is a very popular addition to the Hilton family, with state-of-the-art amenities, superb guest rooms and, a great location in the city's stylish fashion district of Chelsea, just south of Times Square and considered the new midtown. Central to all the sights and sounds of New York City's nightlife, award winning restaurants, galleries and museums it is also walking distance of the Empire State building, Macy's and 34th street for that all important shopping. Full American cooked breakfasts are served in the hotel restaurant or head into town to dine after a drink or two in the Lounge. There is also a fitness centre for those of you who wish to keep in shape!

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service

Where is it

West 28th St, 3 blocks from Madison Square Garden. Close to an eclectic mix of nightlife, award-winning restaurants, shops and boutiques.

Hotel information

169 rooms on 24 floors in 1 building with 2 lifts. All with air-conditioning, flat-screen TV, complimentary WiFi, alarm/clock radio, telephone, Keurig® coffee maker, mini fridge, microwave, iron and board and hairdryer. King Rooms are 220-235 sq ft with 1 king-size bed, sleeping maximum 2 adults.

Queen Queen Rooms are also 220-235 sq ft with 2 queen-size beds, sleeping maximum 4 adults.

The Garden Grille and Bar (temporarily closed). Lounge. Fitness centre. 24-hour Pavilion Pantry. Complimentary WiFi. Room service* (11:00am-11:00pm). Free daily newspaper. Concierge.

One person must be aged 18 years and over in each room.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1175)
  • Very good (999)
  • Average (301)
  • Poor (114)
  • Terrible (99)
Image of the Tripadvisor rating Disappointing Stay – Not Up to Hilton Standards

Jul 4, 2025 colin e Stonehaven, United Kingdom

As someone who has stayed at Hilton properties around the world for many years and multiple times a year, I’ve come to expect a consistent level of comfort and service. Unfortunately, this location fell short on multiple fronts. Despite the reservation being made in my name, the primary guest was listed as my son, which caused issues during… Read more
As someone who has stayed at Hilton properties around the world for many years and multiple times a year, I’ve come to expect a consistent level of comfort and service. Unfortunately, this location fell short on multiple fronts. Despite the reservation being made in my name, the primary guest was listed as my son, which caused issues during check-in and ultimately meant I missed out on Hilton Honors points and nights, an issue still unresolved. The room itself was underwhelming: the mattress was overly soft and uncomfortable, the bed wasn’t properly made, and the overall setup lacked the attention to detail I associate with Hilton. The noise level was another major issue, particularly from the air conditioning unit and street noise, making restful sleep difficult. Breakfast was also a letdown and not worth the $18 charge, better options can easily be found nearby. The online photos and reviews painted a much better picture than what we actually experienced. We had booked six nights but were already considering moving to another hotel early in our stay. Sadly, this hotel trades on the Hilton name without delivering the quality that usually comes with it. I wouldn’t be in a hurry to return. Read less
Image of the Tripadvisor rating Great location, clean and spacious rooms but terrible breakfast

Jun 30, 2025 tomsta412 Prague, Czech Republic

I've stayed at quite a few hotels in NYC and I have to say the rooms are fairly spacious and clean, however, a bit dated and there's no freezer (only a refrigerator ). I was unpleasantly surprised by the "breakfast"; it's basically a small selection of pastry and some cereals, not even eggs, bacon or anything like that. The only reason I went for… Read more
I've stayed at quite a few hotels in NYC and I have to say the rooms are fairly spacious and clean, however, a bit dated and there's no freezer (only a refrigerator ). I was unpleasantly surprised by the "breakfast"; it's basically a small selection of pastry and some cereals, not even eggs, bacon or anything like that. The only reason I went for it is because it was included for free, however, normally they charge almost $20 - I would definitely not pay for this type of "breakfast", despite the fact they call it "continental". However, it is possible to order "proper" breakfast for around $20 but I haven't been brave enough to try. On top of that, even when you're provided free breakfast, you have to sign a check (with $20 per person) that, based on what I was told, "is just for the record and will be checked against what's in the system". Weird but could be legit - I've never seen it at any other hotels. What surprised me, however, was that they actually asked for a tip; no idea what for, considering the only service you get is the waiter pouring you a cup of tea or coffee. Not that I'd want any type of service with my breakfast, anyway, it's just the non-sensical gesture. Other than that, the stay was good and considering I was able to find a good deal, I'd go for it again. Read less
Image of the Tripadvisor rating Disappointing

Jun 29, 2025 Jennifer S

Very disappointed. For the price expected something much nicer. No vent fan in the bathroom, no TV options, no continental breakfast. Small room with poor lighting. Cleanliness was ok but not outstanding. It was quiet. Comparable to a Motel 6 type accommodation.
Image of the Tripadvisor rating Be like Mike.

Jun 23, 2025 Freddy O

I want to express my sincere gratitude to Michael, the overnight manager, for his outstanding help during a stressful situation. Due to an online booking error, the hotel was overbooked, and I was left without a room. Michael, however, stepped in and made all the difference. He promised to do his best to find a solution and, true to his word, he… Read more
I want to express my sincere gratitude to Michael, the overnight manager, for his outstanding help during a stressful situation. Due to an online booking error, the hotel was overbooked, and I was left without a room. Michael, however, stepped in and made all the difference. He promised to do his best to find a solution and, true to his word, he managed to secure a room for me. As this was my third attempt to find accommodation, Michael's assistance truly saved my night and made my stay in New York much more enjoyable. Overall, the staff's commitment and kindness are truly appreciated. 💚 Read less
Image of the Tripadvisor rating Threadbare and broken down

Jun 18, 2025 John G

This is, hands down, my worst hotel experience in thirty years. The mattresses were soft to the point of broken, the sheets were threadbare, the blanket was the thinnest polyester quilt, the toilet seat had been scrubbed so much it had flaked and chipped, and the bathroom fan did not work, meaning a shower turned the whole room into a sauna. The… Read more
This is, hands down, my worst hotel experience in thirty years. The mattresses were soft to the point of broken, the sheets were threadbare, the blanket was the thinnest polyester quilt, the toilet seat had been scrubbed so much it had flaked and chipped, and the bathroom fan did not work, meaning a shower turned the whole room into a sauna. The doors were scratched and chipped from where the handles scrape against each other. The bathroom ceiling was patched and poorly repainted. The thin walls meant that we could hear every word of the angry man staying next door as he shouted on the phone at 3AM. When we saw other visitors in the elevator, they shared our distant looks of discomfort -- staying here meant we were all trapped in our own private New York slumlord hell, just waiting to get out. Read less