I recently stayed at this property and found the experience disappointing compared to expectations, particularly given the Hyatt brand and the nightly rate.
The room assigned was noticeably smaller than the square footage listed in their app and not suitable for out needs, prompting me to inquire about larger accommodations or possible upgrades. I was informed that no complimentary options were available, and the only options were to remain the room, or I could move to a Suite for an additional $120 plus taxes and fees per night. While this was an unplanned expense, we required more space and accepted the upgrade. Even so, the layout and usability of the room fell short of what I’ve experienced at other Manhattan hotels of similar advertised square footage. Those properties offered practical seating for more than one person, decent space for luggage and room for two people to dine comfortably—features that were lacking here. Even in the suite we upgraded to, there was only one club chair in the "living room" and a bar height chair for the table. There was no seating in the bedroom other than the bed, sad since the view from our room - 3101, was great. We had a couple of family members stop by and one person had to stand, and the other sat on the foot stool.
Lighting was another issue. The bedroom contained only a single lamp, and the lamp in the living area was broken. The kitchenette and bathroom were the only spaces with adequate illumination, leaving the rest of the suite dim and uninviting. You could barely see your food to eat if sitting at the table, using the only chair provided.
The motion sensor thermostats are another point of contention, since the room would either get too hot or too cold (depending on your goal) with no movement while sleeping. I couldn't imagine being in this room, with all of the windows, in the summer and trying to get a comfortable nights sleep.
The overall condition of the room and hotel reflected deferred or poor maintenance. Several repairs appeared hastily done, reminiscent of “landlord specials” in budget apartments. I observed stains, worn and damaged furniture, malfunctioning shade controls, and even a balcony door that did not lock properly. These deficiencies are not what I expect from a Hyatt property.
On a positive note, the location offers excellent access to Manhattan attractions and impressive views of the Empire State Building and skyline, and the staff were consistently friendly, with the breakfast team standing out for their warmth and attentiveness. Unfortunately, the location and service alone could not compensate for the shortcomings of the accommodations. Breakfast itself was underwhelming: only three hot items were offered, and the quality was poor. The eggs were rubbery and resembled crumbles rather than scrambled eggs, while the sausage links were overly salty, greasy, and inedible.
Overall, while the staff’s hospitality was appreciated, the combination of cramped rooms, inadequate lighting, visible maintenance issues, and subpar breakfast left me disappointed. This stay did not meet the standards I associate with Hyatt, nor did it justify the nightly rate charged.
