Hyatt House New York Chelsea

Chelsea, New York

Star rating

King Den Room
King Den Room

The hotel

Offering gorgeous views of Manhattan from the rooftop terrace, and complimentary buffet breakfast to start each day, the Hyatt House in Chelsea is a great choice for both business and leisure trips to the Big Apple. Towering 30 floors high, theres a strong chance you'll have a fantastic view from your room, which are compact but practical for a stay in the city. You're within easy walking distance of some of New York's top attractions, including the Empire State Building and Madison Square Garden, and there's a 24-hour market to grab any snacks that you might need for your journey!

Amenities

  • Free Breakfast
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Safety Deposit Box
  • Close to City Centre

Where is it

Situated in Chelsea at 28th St, 700m from Penn Station and an 8 minute walk from the Empire State Building. 

Hotel information

150 rooms, all with air conditioning, complimentary WiFi access, 42" flat-screen TV, hairdryer, safe, coffee maker, mini fridge, microwave, safe, iron and ironing board, and bathroom amenities. 

Den Guestrooms with either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 people.

Complimentary buffet breakfast daily. H Bar (temporarily closed). H Market (open 24 hours).

24-hour fitness centre. 

Complimentary WiFi access. Laundry service*. Valet parking $63 plus tax per night (payable locally, fee subject to change). 

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (747)
  • Very good (329)
  • Average (119)
  • Poor (59)
  • Terrible (69)
Image of the Tripadvisor rating Hyatt House Chelsea New York

Jul 13, 2025 June A

I spent 28 wonderful nights at The Hyatt House Chelsea. Perfectly located in mid town Manhattan on Avenue of the Americas and West 28th Street. Close to the Empire State Building, Madison Square Garden, Times Square, Macy’s, Nordstrom Rack, Burlington, Marshall’s and TJ Max. There are tons of restaurants around and is close to public… Read more
I spent 28 wonderful nights at The Hyatt House Chelsea. Perfectly located in mid town Manhattan on Avenue of the Americas and West 28th Street. Close to the Empire State Building, Madison Square Garden, Times Square, Macy’s, Nordstrom Rack, Burlington, Marshall’s and TJ Max. There are tons of restaurants around and is close to public transportation. The staff were friendly and helpful - which made my stay enjoyable. Read less
Image of the Tripadvisor rating Disgusted to say the least-

Jul 5, 2025 bamboutcha Bronxville, New York

The straw that broke the camel’s back! Please please please if you want to enjoy your trip to NY do not stay at this place! Coming from someone who stayed at all kinds of hotels around the world. This one was a days inn hotel not even a star- rooms are so tiny and I stayed in other hotels in NY- this one was the tiniest of all- horrible service-… Read more
The straw that broke the camel’s back! Please please please if you want to enjoy your trip to NY do not stay at this place! Coming from someone who stayed at all kinds of hotels around the world. This one was a days inn hotel not even a star- rooms are so tiny and I stayed in other hotels in NY- this one was the tiniest of all- horrible service- unprofessional staff- one in particular Nigel I think his name was. My husband left to meet someone at Penn station and suddenly an hour later his phone was ringing with no answer- I walked downstairs and I didn’t have the second key thinking I will walk to look for him- I asked the front desk guy to get me a key when I am back he said no- he didn’t ask for my name, or ask for an ID or even try to call my husband (per their policy)- he said only my husband is on the registered guest therefore, there is no way he will let me back in- mind you he saw me coming from the elevator not from the street- he was dismissive with so much attitude- I was perplexed at the way he was acting- I was anxious about my husband disappearance and i said I am the wife- he said so you claim! I mean it’s okay to protect the privacy and safety of people but check your camera, ask for infos, try to call my husband, horrible horrible staff- I decided to go back and walk at 10 pm in the street hoping to find my husband and worried something happened to him- my husband for work purposes doesn’t have notifications on- so he didn’t hear the phone ringing while he was walking back- By the time he was back the front desk guy was still dismissive of me and him- not even trying to explain the policy- my husband is an elite member of Hyatt and he decided last night to cancel his card and cancel his membership- We moved the next morning to the Ritz across the street at the end of the day- we pay for our services- This Hyatt I can’t even put in words- horrible services and horrible training for the staff which will ensure that every member will leave this chain- Hyatt unfortunately is no longer the way it used to be- Proud ambassador elite with Marriott and won’t get into any Hyatt facility after this- if your staff can’t discern situations and when to be strict about policy and willing to leave a lady almost in pj in the streets of NY at 10 pm coz her name was not on the registered guests- then you know nothing about services- On top of that the manager also lied today and told my husband that they called when no one actually called him- Read less
Image of the Tripadvisor rating Best choice for family in New Yorkd

Jul 5, 2025 greenyou Upland, CA

This hotel is great choice for family trip in New York. The room has everything we need, the big fridge, kitchen, sofa bed, even the washer and dryer. The staffs are very nice and helpful. We definitely will come back
Image of the Tripadvisor rating Pleasant stay

Jul 5, 2025 Darlene H

Extremely clean and comfortable hotel. It was conveniently located from Amtrak and Penn station and near subway entrances. A delightful experience.
Image of the Tripadvisor rating Stay at Hyatt House NYC/Chelsea!

Jul 2, 2025 Kevin Y Cambridge, Massachusetts

I had a wonderful stay! I was in town for a friend’s special anniversary, and the staff went above and beyond to make everything comfortable and enjoyable. The room was spotless and even had a balcony, which was such a nice touch. The view of the Empire State Building truly made it unforgettable. Thank you for an amazing experience!”