Hello, I witnessed two unacceptable incidents involving Hyatt team conduct. First, at breakfast, the service was scheduled to end at 9 a.m., the kitchen staff member began clearing food even as guests (including myself) were serving themselves. I witnessed a guest ask if he could wait for the guests to finish serving themselves before clearing food, and the staff member said no, because breakfast ends at 9 a.m. (It was only 9:02 a.m.). In other words, the staff member was in a rush to clear food, not caring about the well-being of all the guests present. After this, three months later, while still eating at 9:10 a.m., this same staff member approached a table of four people and was extremely rude, saying that everyone had five minutes to finish because he needed to clean the area. All guests felt pressured to eat quickly to free up the area. My husband and I found this unacceptable for a team member to treat guests this way, even in a loud, exasperated voice. My husband and I went upstairs to get our bags, and when we went to check out, we witnessed some of the guests talking to the general manager, who refused to listen, agreeing with the employee as if the guest's comments were worthless. Now we understand why the employee was rude, as it was training provided by the general manager, who I also witnessed as a rude employee who refused to listen to guests and try to resolve the problem. Please, general manager, learn to listen and resolve the problem and not contribute to losing guests like me. I will never return to a place where I witnessed guests being mistreated instead of welcomed. The problem wasn't with me; I just witnessed the situation, and for this reason, before it happens to me, I prefer not to stay here again.
