I've stayed at a lot of hotels, including Conrad hotels around the world, but none come close to the hospitality of the Conrad Downtown. Let's start with check-in. They honor every Hilton member or specialty cardd deal that is provided with your account, including early check-in when possible, all hotel dining credits and upgrades. They are gracious with it too, outlining everything for you on a sheet, telling you where they can be used (including in-room dining), and late check-outs as well. If a room is not ready, they will hold your bag for you until one is, and text you.
The staff are super courteous, welcoming and well-informed, not just of the hotel, but the surrounding areas, from shopping to dining options inside Brookfield Place and Westfield to options for Carbone, Parm or Brooklyn Chop House. It is conveniently located near World Trade Center, so whether it is sightseeing you want, or shopping or family activities, everything is located. Battery Park City is great for walking as well, so if you just want to enjoy a nice stroll, it is perfect. They also will bring anything to your room that you need, from missing toothpaste to extra slippers or soap.
The dining options within the hotel are great as well. We ordered room service, got breastfast and ordered the omelette, and avocado toast, along with two juices and they all were delicious. Be mindful, as they are a bit pricey, all came out to over $100, with tip included. We then dined at the Atrio downstairs and their food was great as well. From the crispy calamari, to the tuna tartar and burger and fries, all were really good.
Now on to the rooms. They suite was super spacious, there's Mojave Ghost bath and body items in the bathroom which all smell amazing and it was super clean. Try and ask a higher floor and a room with a view of the water and you won't regret it. There is a couch in the suite if you have one and that is very comfy as well. The beds were all cleaned really well and extremely comfy. Andrea is the quintessential manager that I think they should send to every Conrad to train their staff because she went above and beyond for us. She is professional, friendly, warm and super attentive and if I could give her thousands of dollars for all she did for us, I would. I can't wait to go back and I'm already dreaming about the in-room dining.
