Conrad New York Downtown

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463 suites. All with climate control, 2 HDTVs with premium channels, Conrad Concierge App (for reservations and amenity requests) and one touch room control technology, wet bar, Nespresso coffee machine, mini-bar*, rainfall shower, bathrobe and slippers, and nightly turndown service. Deluxe Suites are 430 sq ft and have a separate living room with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Hudson River View Suites are also 430 sq ft with a separate living room but with stunning Hudson River views, with 1 king-size bed, sleeping maximum 2 adults.

Executive Suites are larger at 700 sq ft with a private bedroom and oversized living room with sofa with 1 king-size bed, sleeping maximum 2 adults.

Luxury Corner Suites are even more spacious at 750 sq ft with wonderful views, private bedroom and separate living room with a sofa with 1 king-size bed, sleeping maximum 2 adults.

Conrad Suites are 1500 sq ft expansive, apartment-style, top-floor suite, overlooking Lower Manhattan with a private study with computer, a living area with plush seating and HDTVs and a kitchenette with a stylish dining room with 1 king-size bed, sleeping maximum 2 adults.

Hilton USA needs to do better for those eating plant based.

Jul 13, 2025 JoM579 East Yorkshire

The quality of this hotel is very good and it’s in a great location, very close to the World Trade Center memorial. The bed was extremely comfortable. Only one thing spoiled our stay. Hilton in the USA no longer provide buffet breakfasts, apparently since Covid. You get a daily allowance towards breakfast. This barely covers coffee and juice. But the biggest issue is that it’s wholly inappropriate for vegans. There was nothing on the menu apart from Bircher muesli. There was a buffet available for 2 days due to Independence Day, but we took a look at the offerings, and what we could have eaten did not justify the $48 we would have been charged (the daily allowance we were given was $25). We ended up eating a bagel with peanut butter and banana each morning, but in truth, we had no idea if the bagel was vegan. We always choose Hilton in the UK because we know we can have a good breakfast from the buffet. I think it’s a good idea to have guests only order from a menu because it reduces food waste, but if you’re going to do this you need to provide a vegan menu with a decent range. Guests should not have to ‘make do’ like this when they pay the same rate for the room as everyone else, a premium rate in the case of the Conrad. This offering is not acceptable for those on a plant based diet or for those with dairy or egg allergies. The Hilton in the USA needs to do much better on this front, Hilton UK is leaving you behind. Read less

Customer Service not satisfied... too bad because the hotel is beautiful...

Jul 10, 2025 erinmarron Tucson, Arizona

I've stayed at the Conrad for the last 3 years for business trip and the last time I was there (2 weeks ago), it was very disappointing. They recently made some changes with the rooftop bar, it's not Loopy Doopy anymore and they pack people in there like sardines and they got rid of their popsicle champ drinks which was a tradition when I came to stay here. The service was mediocre as well. Not as exciting like it used to be. When I had booked the room, it was through a company card for three guest. Each guest checked in a different time of arrival and at the end of the stay, we all were charged on the card that we had to use as a "hold" when you checked in and not on the original company card. This never happens to me and I travel and stayed at many hotels and especially at the Conrad, so this was a first. Not only did the charge our personal card and not on the company card, they also overcharged our rooms. We had checked out a couple days afterwards and didn't realize their mistake, but they said it was our fault for not letting them know to not charge on our personal cards that we had on hold when we checked in... That card is specially for additional charges such as the bar in the room, damages, etc. They put the blame on us for not letting them know this, but again, that's never been the case for the many years I've stayed here. No accountability and no sincere apology for the overcharges as well. Something tells me new management took over within the last year and that is why it has gone down hill. Needless to say, we will never come back here for our business trips. Read less

Great Experience

Jul 10, 2025 Roger P Albany, New York

Excellent experience. The staff were wonderful. Very professional and effortlessly empathetic. The location is terrific for seeing the 9/11 memorial, Freedom Tower, and catching the ferry to the Stature of Liberty. The breakfast buffet was terrific with a lot of options, all of which were terrific. I will definitely go back. If you're looking for… Read more

A fabulous weekend in NYC

Jul 7, 2025 juliabushway

We recently spent the weekend at the Conrad to visit our son and daughter in law who live in NYC. I was hesitant to drive in the city to the hotel, we usually stay in Jersey CIty and take the path into the city. I found the drive to the hotel easy and painless, it is very close to the Holland Tunnel and we had no problem navigating our way to the hotel. Upon our arrival we were immediately greeted by bell and valet services. We were celebrating our wedding anniversary and my daughter in laws birthday. My criteria for a good hotel is that it is a quiet room, one that cools well and has hot water for the shower. This hotel does all that and more. All the rooms are suites so there is plenty of room to spread out. The shower is excellent in terms of pressure and plenty of hot water. There was a glitch with a water leak in our room which was immediately addressed professionally and quickly by Mathew the hotel manager. He was kind enough to relocate us immediately to an even larger suite that made our weekend even more special. This hotel delivers on all counts and we have decided we will be staying there for every trip going forward. Thank you to the management and staff for making our so trip special. Read less

Decent hotel, but shockingly poor restaurant services.

Jul 4, 2025 GoPlaces63591895143

Overall, the experience was manageable, but one of the biggest flaws I’ve ever encountered during my stays at highly rated hotels was the restaurant service. Every time I had breakfast or dinner there, it felt like the staff were uncoordinated and at times incompetent. While the food itself was excellent, the service lacked attentiveness and professionalism—especially when it came to drinks. For example, I ordered a mocktail and a glass of champagne, but ended up waiting nearly 10 minutes for them to arrive. When they did, they were served in a rush, causing the mocktail to spill slightly. Later, I ordered a second glass of champagne which also took a long time. When we eventually decided to cancel it and leave, a staff member simply told us it was “on its way”—yet there was no indication it was actually being prepared. I understand this may sound like nitpicking, but I’ve never felt this let down by a hotel—especially one with such a high rating. Aside from these disappointing restaurant experiences, the rest of the hotel’s services were quite good. Read less

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