The Beekman, A Thompson Hotel, by Hyatt

I stayed here via fine hotels & resorts Amex Plat offer (breakfast, late check out & food & beverage credit). My boyfriend & I were impressed from entrance. With the unique reception counters designed with carpets, the woman who checked me in made us feel like we were exclusive guests and explained our Fine hotels benefits and the facilities. Since my bf and I are both filmmakers we appreciated the detailed pockets of art throughout the hotel. The rooms are cozy, our room had a view of nothing - but it is the case of this location, but the interiors were of old New York comfort. My bf used the gym and we enjoyed the opening dining area and the breakfast area. It’s a very trendy place. We also took time to ride citibikes around the area to Chinatown and SoHo. Read less

We enjoyed our first visit as a couple to New York City. The Hotel is really cool and the vibe is great. We had a few issues during our stay. We ordered room service for breakfast and there was a hair tangled within my wife's eggs that she ordered. Also, we arrived at the bar for last call, but were told by the manager that we could only stay for one drink which we were fine with. Once we received our drinks there were no seats available at the bar so we sat at a table behind the bar to finish our drinks and enjoy the crowd of people and the atmosphere in the bar. The waiter came over to our table and told us that we could not sit at the table as they are no longer serving guest. We told him that we were just going to finish our drinks and head up to our room. He made us get up and so we had to go to our room instead of enjoying the bar full of people that we could have just sat and finished our drinks without any issues. Read less

I arrived to the hotel for a 3-night stay/girl's weekend with my 2 best friends from out of town, and from the moment we arrived, it was constant, misinformation, confusion and lack of responsibility from the front desk staff and senior management. I had booked 2 separate reservations (one for me and my friends under my name and then one for my husband for an additional 4th night) before we returned abroad where we live) and was told by 3 front desk staff that we would still be given separate $100 F&B credits as they were 2 different reservations made at 2 different times. And just to be sure, one of the front desk attendants even advised me to REBOOK my husband's room under HIS name and credit card (as I had originally booked it under mine) just to be sure there was no confusion that it was 2 bookings, so I took the time to do this. Then when my friends and I went to check out after our weekend (3 nights), the front desk had already mistakenly checked us out (so my friend almost missed her train bc they wouldn't let her back in the room to retrieve her luggage) and checked in my husband who hadn't even arrived yet! When this happened there was no apology for checking us out early and without us even paying yet! I understand hotel security and why bc of protocol they couldn't let us back in the room, but I had clearly asked for a LATE check out earlier that morning so it was the desk attendant's mistake to check us out EARLY and not once was there an apology. My friend then just caught her train by minutes and it overall was a very stressful experience. Once my husband arrived later that afternoon and was given the keys we thought everything was figured out and clarified. Then the next morning when we went to check out, the front desk attendant informed us that he had ALREADY checked us out and had charged my husband's credit card (without his authorization or even showing him the charges breakdown first). They also informed us that we would NOT be receiving the $100 F&B credit bc it was ONE reservation (which it was not, just bc I stayed in the room with my husband) AND to make matters even worse, once they showed us the breakdown of charges, there was a charge that wasn't even OURS that the desk attendant would not take off the bill, so my husband was charged for a meal that was not his that was had by my friends and mistakenly was forgotten on THEIR bill before he even arrived!) This meal should have been on my friend's bill that she paid a day earlier. AND my friend even asked if all meals were on her bill bc she was so late for her train she didn't have time to look, and the desk attendant assured her ALL charges were there. So essentially my husband was charged for a meal from the previous guest who stayed in the same room and they refused to take it off or simply reach out to my friend to add the charge to her bill. It essentially became my husband's problem bc he checked in to the same room... Because we had to run to catch our flight, we could not stay to talk to the front desk manager (who also that morning promised as a 1x courtesy that he would give us the $100 F&B credit even though he said it as one reservation) so the front desk attendant said he would call or email us and he never did. I then tried over a span of 4.5 hours to call him from the airport before we departed and each time he was always busy or in a meeting. THEN when I was already on my flight, I received a short email from the Director of Sales and Marketing saying AGAIN that they would not give us the $100 credit and no mention of the extra charge being taken off or a simple apology for the miscommunication from the front desk staff. I then emailed the Director of Sales and Marketing back as well as cc:ed the General Manager of the hotel to at least have the meal charge mistakenly added to our bill--removed and it has now been 2 days and I have yet to hear back from any management about any of these issues. I find this unacceptable from a 5-star property to not even acknowledge my email especially from the GM of the hotel. Because I work in luxury hotels and am also a travel consultant (and understand how booking a reservation works) I am shocked by the lack of courtesy to help me solve a problem and now my husband and I are stuck with charges that are not ours and a false promise by THREE staff that we would receive the $100 credit due to us. It would be nothing for the GM to offer --at minimum-- to take the extra charge off our bill or at least a phone call or email to discuss— to save losing customers and a bad review and to turn the situation around, but this was no done. In my opinion wether the GM and DOM considered it right or wrong (1 reservation or 2), the $100 credit that was promised by 3 of their staff who fully knew and supposedly understood the situation—should have been honored as a courtesy especially bc The Beekman is considered a 5-star hotel. It was an extremely disappointing experience and therefore I would NOT recommend this property as there are many other 5-star hotels in NYC in the same price range that are much more professional and know how to treat guests. Read less