Intercontinental New York Times Square

Midtown, New York

Star rating

Superior King Room, Intercontinental Times Square, New York
Lobby Lounge, Intercontinental New York Times Square, New York
Superior King Room, Intercontinental Times Square, New York
Lobby Lounge, Intercontinental New York Times Square, New York

The hotel

The Intercontinental New York Times Square is superbly located with shops, restaurants and bars right on it's door and within walking distance to Times Square, Rockefeller Center, Restaurant Row and Broadway. Guestrooms are designed to evoke a chic Manhattan residence with spa-inspired bathrooms accented by midnight blue mosaic tiles. Complete with floor-to-ceiling windows rooms offer dramatic views over Manhattan skyline, Hudson River and Broadway, a relaxing place to relax in-between sightseeing.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant
  • Room Service
  • Close to City Centre

Where is it

Right on Times Square, located in the centre of Manhattan’s theatre, dining, and fashion districts. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

547 rooms. All with air-conditioning, satellite TV with pay-per-view films, telephone, mini bar*, safe, iron and board and hairdryer. Classic Rooms are 350 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Executive Rooms are 270 sq ft and are located on floors 10-25 offering amazing city views with 1 king-size bed, sleeping max 2 adults or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

The Stinger Cocktail Bar and Kitchen (cocktails, light snacks). 24-hour fitness centre. In-room beauty services*. Sculpture garden. 24-hour room service*. Concierge service*. Laundry/dry-cleaning service*. Complimentary WiFi. Valet Parking*.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - $15 food credit per room, per day (excluding mini-bar) - $10 beverage credit per room, per day (excluding mini-bar) - $15 laundry/dry cleaning credit per room, per day - Enhanced high-speed internet service - Free local and national calls - VIP discount book for The Shops at Columbus Circle - Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

* Denotes local charge.


One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4629)
  • Very good (2472)
  • Average (952)
  • Poor (382)
  • Terrible (341)
Image of the Tripadvisor rating Exceptional Hotel!

Sep 2, 2025 Judy S

I only stay at the Intercontinental when I travel to NY. And now that IHG is the official hotel of the US Open, I plan to stay here every year for the event. The staff is amazing, the guestrooms are well kept, and your in room dining offers the fastest delivery that I have ever experienced. Special shout out to Antonio Lacdao, the Director of… Read more
I only stay at the Intercontinental when I travel to NY. And now that IHG is the official hotel of the US Open, I plan to stay here every year for the event. The staff is amazing, the guestrooms are well kept, and your in room dining offers the fastest delivery that I have ever experienced. Special shout out to Antonio Lacdao, the Director of Sales & Marketing, for making my experience even more special. Read less
Image of the Tripadvisor rating Not the most shining example of the Intercontinental brand, but a lot of very big pros

Sep 1, 2025 Angel88Reviews Dallas, Texas

While numerous websites lists this as 4.5-5 stars, neither the room or service underscores that level. However this is a solid 4-star hotel with a lot of big pros. Pros: -Incredibly convenient. Subway station is literally a couple steps away right next door and can get you anywhere you need quickly. -While the rooms were dated, they were large… Read more
While numerous websites lists this as 4.5-5 stars, neither the room or service underscores that level. However this is a solid 4-star hotel with a lot of big pros. Pros: -Incredibly convenient. Subway station is literally a couple steps away right next door and can get you anywhere you need quickly. -While the rooms were dated, they were large by NY standards and well-maintained with a few refreshes in the TV, select furniture items, and thermostat (AC worked very well). -Outside noise of the city was nicely blocked out and we slept very well. -Beds and bedding are very comfortable. -Room service was excellent. Cons: -Service is very hit or miss, depending on who you get at the front desk or restaurant. I think this is less about the employees, but more telling of the general trend of these chain hotels understaffing and squeezing workers. -As stated above, rooms are dated and you can see this in the wear in the carpet, curtains, and some furniture items. -Not really a con, but the breakfast buffet had some to be desired for the Intercontinental brand. Read less
Image of the Tripadvisor rating Great Service

Sep 1, 2025 Djeneba C

Ahmed was absolutely amazing and super accommodating to my friend and I during vacation. He also honors all Amex Platinum rewards and benefits without me asking!
Image of the Tripadvisor rating Terrible Customer Service

Aug 31, 2025 sarapE8044EN Atlanta, Georgia

I reserved this hotel for two nights for myself and my son. It was important for us to have two beds so I booked a premium room with two double beds. When I arrived at check in I was told they didn’t have a room with two beds so I was being upgraded to a suite with one bed and a sofa, and that I would have to move out of that room the next morning… Read more
I reserved this hotel for two nights for myself and my son. It was important for us to have two beds so I booked a premium room with two double beds. When I arrived at check in I was told they didn’t have a room with two beds so I was being upgraded to a suite with one bed and a sofa, and that I would have to move out of that room the next morning and into the room I booked. We had plans to be out all day and I was not excited to have to repack my things and leave them in a bag to get wrinkled all day while we were gone. I asked to stay in the same room the whole time. Any room, just didn’t want to move. Supposedly they had zero rooms that could accommodate us for two consecutive nights. The woman at the front desk accused me of just wanting to stay in the suite (that I did not book because it did not have two beds) for two nights! I really just didn’t want to move halfway thru my short trip. The manager indicated people had extended their stays - so someone extended their stay into the room I booked but I could not stay in any room in the hotel for two consecutive nights because other people had them booked the next night? They offered no discount, no additional anything, and barely an apology. Meanwhile the rate I paid was almost twice as much as the rate of a same day booking that day. I do understand that things happen, but this was handled very poorly and not at all in line with the hotel’s claim to be a 5 star hotel. No 5 star hotel would just have a “sorry too bad” approach to not having the reserved room available and then forcing a customer to move halfway through the trip! Won’t be back. Read less
Image of the Tripadvisor rating Disappointed with expensive stay

Aug 30, 2025 Bnizzle76 Indianapolis, Indiana

We stayed here a few years ago several times, but were disappointed this time- especially at $450 per night. The $40 amenity fee is ridiculous, and the daily $30 credit is practically useless. You can’t use it for breakfast, and the drinks in the bar are expensive $12 for a bottle of water. It’s very confusing how these fees are applied. You must… Read more
We stayed here a few years ago several times, but were disappointed this time- especially at $450 per night. The $40 amenity fee is ridiculous, and the daily $30 credit is practically useless. You can’t use it for breakfast, and the drinks in the bar are expensive $12 for a bottle of water. It’s very confusing how these fees are applied. You must use the $30 each day- or it expires. We did appreciate an early 11:30am checkin and a spotless room. We were in town for the US Open and used the subway and Shake Shack next door. However, the area surrounding the hotel has drastically declined. It’s dirty, loud, and seems unsafe. Unfortunately, we wouldn’t stay here again- so many other choices that are better. Read less