Intercontinental The Barclay

This is a great option for those visiting Manhattan. The location is very central with great restaurant options a short walk away and from the North end of the island (we needed to go to Columbia University / Morningside Park several times all the way down to lower Manhattan it's reasonable Uber / taxi rides. Furthermore the rooms and beds are very comfortable and updated and the staff is very accommodating. The bartenders are very professional and friendly and the Club InterContinental access allows for a breakfast and snacks throughout the day. Read less

Very underwhelming stay here! Positives - location was great, able to get around NY quite easily. A few good places near us to eat too and super close to subway. Room was cleaned well Negatives - if you are after a good sleep avoid this hotel. Not sure if it was the room (410) we were in but throughout our stay we could literally hear the next door rooms as if they were having a conversation with us. The first few nights we were next to people that thought it was appropriate to be laughing loud at 2am in the morning. When we informed reception the next morning they told us to call down when we had this issue again. We did just that the next night…nothing was done to stop the incessant hysterical laughing early in the morning. The last night we had a family with young children next door….the baby started crying very loud from 1am and didn’t stop at all. Since walls in room were paper thin we literally couldn’t sleep and had a flight back home the next day. We called at 1.30am to reception which conveniently had hold music playing. Eventually my husband went down to reception. Now I don’t expect the baby to “be quiet”, children do cry (perhaps it was ill) but what I do expect of a big chain just as intercontinental is a solution to my issue so my family can get some sleep. Considering the other nights of no sleep we were not impressed when my husband came back up and said no solution was offered. Apparently Ralph said well not much we can do. Someone from security offered to come to our floor and see if the family needed anything. Anyway more crying from next door…I then went down at 3.30am and demanded a room to sleep in for a few hours. I then met the “delightful” Ralph. He said “well babies do cry!” With zero sleep this is a disgraceful response to give to a customer who wants a solution. Yes Ralph I know babies cry…but it not my issue! Once it was clear I wasn’t leaving until I had a room with no noise pollution he suggested a room move but we had to move all our stuff! Again what a ridiculous statement. This was our 7th night, our clothes were unpacked and it would have taken more then an hour to pack up at 4am!!! After refusing such a ridiculous request Ralph eventually gave us a key which security would escort us to. We get to the room (it’s now 4am) and what a surprise but the room is a double bed not twin double therefore not suitable! Security calls down to Ralph and I overhear him say “DO NOT LET THEM TOUCH ANYTHING IN THAT ROOM”. Sorry but that is not customer service! It’s his mistake but he’s referring to us in the most disrespectful manner. Some serious customer service skills are missing for Ralph! We complained on check out but the response was “well we did you a favour by letting you have another room”. Another room to sleep due to noise pollution which we experienced throughout our stay!! Shocking response. Then we get handed a utility bill…which we weren’t informed of on check in (even when we asked About additional charges). Poor all around. If you value your sleep and wish to be treated respectfully for the very expensive (tiny) room then avoid this hotel!!!! I am an IHG member, disgraceful way to be treated and in future holidays I will avoid this chain!! Read less

We had an amazing experience staying at Intercontinental Barclay hotel. Our room was delightful. We loved our corner room. Great care was given by housekeeping. The bellman was so kind setting our luggage on the luggage racks!! We asked for a fridge and it was brought up and set up promptly!!! We were in town for the US Open. The decor was beautiful with all of the tennis balls and rackets were so apropo. Look forward visiting NYC again and staying at this hotel. Read less

We had an absolutely wonderful stay earlier this week. From the minute we walked to the front desk and were warmly greeted by Orin.He introduced us to his colleagues Kit and Kevin who were also amazing. Our room was kept tidy every day by Shelleywho always had a friendly hello as we walked by. We had the pleasure of meeting the GM, Sofiaher pride and enthusiasm for her team and hotel really come through. A shout out to Isabellafrom Ireland, she’ll be a great asset. The best recommendation isi would stay here again. Five stars+ Read less