Oozing quintessential New York style, the Kixby is just a short walk from the Empire State Building and Macy’s department store. A new energy and look have been given to this stunning 1901 building, and the result is a boutique-style hideaway that you'll love retreating back to after a day in the Big Apple.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Close to City Centre
Where is it
In the heart of Midtown Manhattan on West 35th Street, less than one block from Herald Square. Transfer time from John F. Kennedy International Airport: 1 hour.
Hotel information
195 rooms. All with complimentary WiFi access, air-conditioning, flat-screen TV, mini-fridge, tea and coffee making facilities, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer.
Lux Queen Rooms have 1 queen-size bed, sleeping maximum 2 adults.
Continental Breakfast option: includes rotating continental breakfast items such as fruit, yoghurt, breads and pastries, as well hot beverages and juices.
Lux King Rooms have 1 king-size bed, sleeping maximum 2 adults.
Lux Queen Queen Rooms feature 2 queen-size beds, accommodating up to 3 adults. If booked for 3 adults, 2 adults will share one queen-size bed.
Booking Bonus: Book by 4 Jun '25 to receive up to 20% off the
accommodation cost between 1 May '25- 5 Jun '25. Terms and conditions apply.
Fitness centre with Peloton bikes. Complimentary WiFi. Laundry service*.
Black Tap (New York-style burger joint and cocktails - closed on certain days, check locally). Lot 15 (lobby lounge). The Lookup (rooftop bar, open once the warmer weather permits).
This hotel has a resort fee of $30 plus tax per room, per night (payable locally, subject to change).
Resort fee includes: Eco-Friendly refillable Kixby water bottle, provided at check-in - All day coffee and tea in our pantry room - 24-hour access to the fitness room - High-Speed Wi-Fi (up to 4 devices) - Free local calls. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: one person must be aged 21 years and over in each room at check-in.
Please note: this hotel was previously called Hotel Metro.
Based on 5300 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2874)
Very good (1858)
Average (405)
Poor (96)
Terrible (70)
A great place to rest after a busy day in NYC!
May 20, 2025887clareh
Just returned from a 4 night/5day break to NYC with my sister. Booked through Trailfinders who recommended The Kixby, it did not disappoint! We booked a twin room and ended up on the Penthouse floor where you could also access the roof top bar when open. Beds very comfy and ample sized bathroom - with plenty of mirrors but none in the bedroom! The…
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Just returned from a 4 night/5day break to NYC with my sister. Booked through Trailfinders who recommended The Kixby, it did not disappoint! We booked a twin room and ended up on the Penthouse floor where you could also access the roof top bar when open. Beds very comfy and ample sized bathroom - with plenty of mirrors but none in the bedroom! The staff were lovely and we always had a fab welcome at any time of the day. On Floor 2 there is a gym and a room where, in addition to the tea/coffee machine in our room, you could get ice or hot/cold drinks and fruit or a biscuit at any time of day/night to take away. The hotel has its own bar and access to the restaurant next door, Black Tap burgers and craft beer where the food is great and they do these amazing shakes with cakes attached (to see them was enough, we didn’t try them!). The location of the hotel is excellent, the subway is at the end of the street as is Macy’s and I would highly recommend the hotel.
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Business Travelers Avoid!
May 15, 2025Paul B
Business travelers avoid! While the rooms were clean, comfortable, and acceptable, this hotel’s draconian cancellation policy is a dealbreaker. My flight to NYC was canceled, forcing a one-day delay. I immediately contacted the hotel to advise of my delay. Despite staying the rest of the week, I was slapped with a $275 no-show fee for the first…
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Business travelers avoid! While the rooms were clean, comfortable, and acceptable, this hotel’s draconian cancellation policy is a dealbreaker. My flight to NYC was canceled, forcing a one-day delay. I immediately contacted the hotel to advise of my delay. Despite staying the rest of the week, I was slapped with a $275 no-show fee for the first night. I requested a removal of the fee, but their staff was unyielding.
In 25+ years of business travel, I’ve never encountered such an inflexible policy. Most major brands, like Hilton or Marriott, accommodate travel disruptions with understanding. If you’re traveling for business, I strongly recommend choosing a name-brand property instead.
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4 day trip
May 11, 2025Alan HWhitchurch, United Kingdom
The Kixby Hotel is in a great location to access so many attractions. We have just come back from a 4 day trip and was very pleased with the whole experience.
The Hotel is lovely the room we had was a nice size and most important a very comfy bed.
They have a very nice roof top bar which over looks the Empire State Building.
Staff were all very…
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The Kixby Hotel is in a great location to access so many attractions. We have just come back from a 4 day trip and was very pleased with the whole experience.
The Hotel is lovely the room we had was a nice size and most important a very comfy bed.
They have a very nice roof top bar which over looks the Empire State Building.
Staff were all very helpful and nothing was too much effort.
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fantastic
May 11, 2025Laura S
Fantastic. Clean, great location by subway, bed was comfortable and the the amenities were fantastic! Would recommend and stay again and again. Staff was so friendly and smiley. It felt safe, secure, and an effortless stay. The whole place was beautiful and classic.
Great Hotel and Location, But Poor Sleep Quality Let It Down
Apr 29, 2025paulcG3887GXDublin, Ireland
We stayed here during the fifth leg of our honeymoon trip to the USA. First impressions were excellent — check-in was smooth with clear communication about resort and security deposit fees, which was greatly appreciated.
The room we were given was slightly larger than your typical New York City hotel room — a real bonus. It was clean, modern, and…
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We stayed here during the fifth leg of our honeymoon trip to the USA. First impressions were excellent — check-in was smooth with clear communication about resort and security deposit fees, which was greatly appreciated.
The room we were given was slightly larger than your typical New York City hotel room — a real bonus. It was clean, modern, and well-equipped. The hotel itself was well maintained, and the complimentary water bottles and access to the drink and snack room on the second floor were thoughtful touches that we really appreciated.
Unfortunately, the quality of sleep during our stay was poor, which significantly impacted our overall experience. While the bed was perfectly comfortable, we stayed on the 8th floor at the front of the hotel, and the soundproofing from the street and nearby rooftops was virtually non-existent. To make matters worse, the room had wooden blinds instead of blackout curtains, which did little to block the bright office lights from across the street.
Because of this, I can only give the hotel 3 stars. With proper soundproofing and blackout blinds, this would be a fantastic, well-located option in the heart of Manhattan. Such a shame, as everything else was spot on.
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A great place to rest after a busy day in NYC!
