Oozing quintessential New York style, the Kixby is just a short walk from the Empire State Building and Macy’s department store. A new energy and look have been given to this stunning 1901 building, and the result is a boutique-style hideaway that you'll love retreating back to after a day in the Big Apple.
Special Offer: Book by 01 Sep '25 to receive up to 30% off accommodation cost between 14 Jul '25- 31 Mar '26. Terms and conditions apply
Amenities
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Close to City Centre
Where is it
In the heart of Midtown Manhattan on West 35th Street, less than one block from Herald Square. Transfer time from John F. Kennedy International Airport: 1 hour.
Hotel information
195 rooms. All with complimentary WiFi access, air-conditioning, flat-screen TV, mini-fridge, tea and coffee making facilities, safe, iron and ironing board, bathrobes, bathroom amenities, and hairdryer.
Lux Queen Rooms have 1 queen-size bed, sleeping maximum 2 adults.
Continental Breakfast option: includes rotating continental breakfast items such as fruit, yoghurt, breads and pastries, as well hot beverages and juices.
Lux King Rooms have 1 king-size bed, sleeping maximum 2 adults.
Lux Queen Queen Rooms feature 2 queen-size beds, accommodating up to 3 adults. If booked for 3 adults, 2 adults will share one queen-size bed.
Fitness centre with Peloton bikes. Complimentary WiFi. Laundry service*.
Black Tap (New York-style burger joint and cocktails - closed on certain days, check locally). Lot 15 (lobby lounge). The Lookup (rooftop bar, open once the warmer weather permits).
This hotel has a resort fee of $30 plus tax per room, per night (payable locally, subject to change).
Resort fee includes: Eco-Friendly refillable Kixby water bottle, provided at check-in - All day coffee and tea in our pantry room - 24-hour access to the fitness room - High-Speed Wi-Fi (up to 4 devices) - Free local calls. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: one person must be aged 21 years and over in each room at check-in.
Please note: this hotel was previously called Hotel Metro.
Based on 5333 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2897)
Very good (1863)
Average (407)
Poor (97)
Terrible (71)
Good location but issue with cockroaches
Aug 30, 2025LauraJW2370
Beware of cockroaches on upper floors. Good hotel location, reasonable room size. Unfortunately multiple cockroaches in the room, work up on 2nd day with bites on legs. On reporting the cockroach issue twice there was minimal sympathy or action from the Kixby staff, very disappointing service. Room next to our was fumigated causing more…
Read more
Beware of cockroaches on upper floors. Good hotel location, reasonable room size. Unfortunately multiple cockroaches in the room, work up on 2nd day with bites on legs. On reporting the cockroach issue twice there was minimal sympathy or action from the Kixby staff, very disappointing service. Room next to our was fumigated causing more cockroaches to appear in our bathroom. Certainly appears that the hotel has an issue.
Read less
Great mid town spot!
Aug 28, 2025Ruth T
Great mid town location, super clean, lovely toiletries, complimentary drinks (and snacks in the afternoon) throughout the day, they gave us a complimentary water bottle each which I thought was a great touch for a hot NY summer. Having stayed in a few NY hotels this is one of the best, a really good place to stay and return to after a busy day of…
Read more
Great mid town location, super clean, lovely toiletries, complimentary drinks (and snacks in the afternoon) throughout the day, they gave us a complimentary water bottle each which I thought was a great touch for a hot NY summer. Having stayed in a few NY hotels this is one of the best, a really good place to stay and return to after a busy day of sight seeing! Friendly and helpful staff!
Read less
Comfortable
Aug 26, 2025Rewbz1411
Nice clean hotel, loved the room on floor 2 coffee latte hot chocolate machine & extra things for your room like milk sugar etc. Clean towels everyday , they missed our room clean 1 day I asked the maid she said I will try we are very busy so I went to desk they sorted it after a muddle up & a hour later it was sorted
Very central, bar that's…
Read more
Nice clean hotel, loved the room on floor 2 coffee latte hot chocolate machine & extra things for your room like milk sugar etc. Clean towels everyday , they missed our room clean 1 day I asked the maid she said I will try we are very busy so I went to desk they sorted it after a muddle up & a hour later it was sorted
Very central, bar that's connected great food. Roof bar very expensive.
Bar up the road Irish that was good with good food & wifi.
Read less
Well, I think it’s manhattan
Aug 24, 2025songp81Colorado
Pros - nicely remodeled, good shower head and rain shower, 2nd floor filtered water system and coffee machines including the room coffee machine.
Cons- so noisy at night and early morning. No black out curtains so bright early in the morning , a little stinky sink water. So so mattress.
Great experience every time..
Aug 23, 2025ohtobe15againScarborough, United Kingdom
The Kixby is always my go to.. been 6 times so judge it by that.. all the staff are very friendly and go the extra mile for you.. rooms are nice and the shower is awesome..the rooftop bar has great views of the Empire State building and the on site Black tap bar serves great food too..
Good location but issue with cockroaches
