Lotte New York Palace

Midtown, New York

Star rating

Superior Room
Rarities
The Gold Room
Cathedral View Room
Cathedral View Room
Pomme Palais
Tower Corner Suite
Tower Corner Suite
Tower Executive Suite
Tower Executive Suite
Tower Room
Premier Skyline View Room
Corner Cathedral Room
Superior Room
Rarities
The Gold Room
Cathedral View Room
Cathedral View Room
Pomme Palais
Tower Corner Suite
Tower Corner Suite
Tower Executive Suite
Tower Executive Suite
Tower Room
Premier Skyline View Room
Corner Cathedral Room

The hotel

Railroad magnate Henry Villard's 19th-century mansions were combined with a sleek tower to create one of the city's best hotels. It's a place where the staff greet you as if they have known you all their lives, and nothing is too much trouble. The location is one of the best in Manhattan, right in the middle of Midtown, but hidden away in a gated courtyard. There's dining options suited to all at the Lotte New York Palace, from luxury brunch to baked goods, whatever you opt for you'll be in for a treat. Enjoy handmade cocktails in one of Manhattan's most popular bars, Trouble's Trust, or relax in 19th century-style surroundings in Rarities - either make for the perfect post-day-in-the-city tipples.

Amenities

  • Babysitting service
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Close to City Centre

Where is it

In the heart of Midtown Manhattan, a short walk from New York's Broadway theatres, Central Park and world-class designer shopping. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

899 rooms and suites, including recently renovated suites in Villard House with a 55-storey tower attached. All with air-conditioning, cable TV with pay-per-view films, mini-bar*, WiFi access*, safe, bathrobes and luxurious bath amenities. Superior Rooms are 360sq ft east-facing rooms, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Cathedral View Rooms are 360sq ft and offer views of St. Patrick’s Cathedral and Rockefeller Centre, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Skyline Cathedral View Rooms are located on higher floors, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Palace Studio Suites feature cathedral views, with 1 king-size bed plus a sofa bed, sleeping maximum 4 people.

Tower Rooms are located on the 41st floor and higher, with Manhattan skyline views and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Palace One Bedroom Suites feature a separate living area, and large bedroom with en suite marble bath and 1 king-size bed, sleeping maximum 2 adults.

Palace Signature Suite with oversized living room featuring a large dining table and wet bar, full marble bathroom, walk-in closet and 1 king-size bed, sleeping maximum 2 adults.

Tower Executive Suites with views of the Rockefeller Centre and St Patrick's cathedral, separate living area, and 1 king-size bed, sleeping maximum 2 adults.

Tower One Bedroom Suite with panoramic views, marble bathroom with soaking tub and separate shower, living/dining room, and 1 king-size bed, sleeping maximum 2 adults.

Tower Corner Suites with stunning views in two directions, featuring separate living room with wet bar, butler's pantry, marble bathroom with soaking tub and separate shower, and 1 king-size bed, sleeping maximum 2 adults.

Palace Family Suites with cathedral views, two bathrooms, multiple seating areas, with either 2 king-size beds plus a sofa bed, or 1 king-size bed, 2 double beds, and a sofa bed, sleeping maximum 8 people. 

Tower Two Bedroom Corner Suites with skyline views, two bathrooms, living room, and two bedrooms, one of which features 1 king-size bed, and the other has 2 queen-size beds, sleeping maximum 4 people.


Villard Restaurant (open for breakfast and weekend brunch). The Gold Room (sharing plates and cocktails, open 5-10pm daily). Pomme Palais (boutique bakery). Trouble's Trust (cocktail bar, temporarily closed). Rarities (19th century-style bar, temporarily closed).

ila Spa*. Fitness centre. In-room spa services*. 

Room service*. Dry cleaning service*. Concierge. Valet parking $90 for 24 hours (payable locally, fee subject to change). 

There is a Historic Preservation fee of $20 plus tax per night (payable locally, fee subject to change) to provide funding for the ongoing preservation of our landmarked and historic Villard Mansion.

*Denotes local charge.

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One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4573)
  • Very good (1313)
  • Average (550)
  • Poor (283)
  • Terrible (226)
Image of the Tripadvisor rating Fairy Tale Stay

Aug 21, 2025 33Lindalou Baton Rouge, Louisiana

This property is absolutely enchanting. The guilded lobby is reminiscent of the splendor of the 1800s. The view from our room of St. Patrick’s Cathedral made me get up in the middle of the night to look out the window because it was so magnificent. The bellman who brought up our luggage regaled us with fabulous tales. We loved the Lotte Palace!
Image of the Tripadvisor rating Expected better from a “luxury” hotel

Aug 21, 2025 michaelhP9997IF

Over the years, I have visited NYC many times and stayed in many hotels including in midtown, tribeca, soho, the meat packing district, and the lower east side. This is the first time I have been disappointed with a hotel in Manhattan. I stayed for a couple of nights to see some shows on Broadway and the location was convenient and the view… Read more
Over the years, I have visited NYC many times and stayed in many hotels including in midtown, tribeca, soho, the meat packing district, and the lower east side. This is the first time I have been disappointed with a hotel in Manhattan. I stayed for a couple of nights to see some shows on Broadway and the location was convenient and the view from my room was fantastic. The service at the restaurant was good but breakfast was mediocre. The lobby is beautiful but the room felt a bit dated. Each room has two umbrellas “assigned” to it. I left the room at around 11am and turned on the green light requesting service. However, housekeeping did not service the room because they had come earlier and the do not disturb sign was on. I don’t know why they didn’t return a bit later to check on the room to see the request for the room to be serviced. On check out day, my flight wasn’t scheduled until the evening. I checked out, left my bags with the concierge and then asked the front desk if I could borrow an umbrella for a few hours as it was raining. I was told that the umbrellas were assigned to rooms and that since I had checked out, they could not loan me an umbrella. I also could not use the umbrellas that were “assigned” to my room. The staff suggested that I purchase an umbrella from the gift shop to use for the remaining half day of my trip. This lack of service is quite surprising for a luxury hotel. As I mentioned, I have stayed at multiple Manhattan hotels over the years and this is the first time I have been disappointed with a Manhattan hotel. I expected better and fortunately, there is a lot of choice in Manhattan for when I return. Read less
Image of the Tripadvisor rating Terrible experience, nice rooms

Aug 20, 2025 designpickle Scottsdale, Arizona

This is a hard review to write, but one worth mentioning. The hotel, quality, location, rooms, all fantastic. I am leaving this review because of the absolutely terrible experience I had with a lost macbook charger. On our second day, we returned to our room and my macbook charger was missing. The last location was plugged in over a trash, and my… Read more
This is a hard review to write, but one worth mentioning. The hotel, quality, location, rooms, all fantastic. I am leaving this review because of the absolutely terrible experience I had with a lost macbook charger. On our second day, we returned to our room and my macbook charger was missing. The last location was plugged in over a trash, and my charging cable was neatly folded on top of the stand. Likely the charger was knocked into the trash and accidentally disposed of. The next experience ruined my trip. I called housekeeping, talked to the housekeeping manager. No help. I was transferred to the front desk, who transferred me to security. No help. I explained my situation no less than five times to different people, only after an hour+ had to leave to go to dinner - still with no solution. This was a simple mistake, and could have been a simple solution to replace or credit my invoice for the lost charger. Instead I was lost in a complex system, with no one thinking about or owning the issue and helping me find a solution. Read less
Image of the Tripadvisor rating Outstanding!

Aug 20, 2025 Kevin S

The Lotte New York Palace is the finest hotel property in New York. Their customer service, care of guests, accommodations, and overall experience are unmatched in the City. Most of the staff have been with the hotel for many, many years, and they go out of their way to make you feel at home, from the housekeeping staff, to the Gold Room… Read more
The Lotte New York Palace is the finest hotel property in New York. Their customer service, care of guests, accommodations, and overall experience are unmatched in the City. Most of the staff have been with the hotel for many, many years, and they go out of their way to make you feel at home, from the housekeeping staff, to the Gold Room bartenders and servers, to the front desk team. The hospitality is top-notch. I would not stay anywhere else in New York City. Read less
Image of the Tripadvisor rating Family Stay

Aug 20, 2025 Delta B

We stayed at the Lotte last week for a family event in the city and had an experience that was second to none. Everyone who we dealt with, from Reservations to check-in to the bar provided us with outstanding and personalized service. We worked with Ann Marie, Delmasi and Tamara in Reservations, all of whom were able to find 2 rooms for us. … Read more
We stayed at the Lotte last week for a family event in the city and had an experience that was second to none. Everyone who we dealt with, from Reservations to check-in to the bar provided us with outstanding and personalized service. We worked with Ann Marie, Delmasi and Tamara in Reservations, all of whom were able to find 2 rooms for us. Each room had an amazing view of St. Patrick’s Cathedral and Rockefeller Plaza and were extremely comfortable. When we checked in, Michael greeted us and was very welcoming, not to mention a good jokester as well. After our family party, we capped off the night at the hotel bar. I don’t remember their names unfortunately, but the two bartenders there were super friendly and made us the best martinis I can remember. I should also mention that parking is available in the garage next to the hotel with valet service, which made things so much easier and less stressful. Amazing time and experience overall that will definitely have us return next time we’re in the city. Read less