Lotte New York Palace

Midtown, New York

Star rating

Superior Room
Rarities
The Gold Room
Cathedral View Room
Cathedral View Room
Pomme Palais
Tower Corner Suite
Tower Corner Suite
Tower Executive Suite
Tower Executive Suite
Tower Room
Premier Skyline View Room
Corner Cathedral Room
Superior Room
Rarities
The Gold Room
Cathedral View Room
Cathedral View Room
Pomme Palais
Tower Corner Suite
Tower Corner Suite
Tower Executive Suite
Tower Executive Suite
Tower Room
Premier Skyline View Room
Corner Cathedral Room

The hotel

Railroad magnate Henry Villard's 19th-century mansions were combined with a sleek tower to create one of the city's best hotels. It's a place where the staff greet you as if they have known you all their lives, and nothing is too much trouble. The location is one of the best in Manhattan, right in the middle of Midtown, but hidden away in a gated courtyard. There's dining options suited to all at the Lotte New York Palace, from luxury brunch to baked goods, whatever you opt for you'll be in for a treat. Enjoy handmade cocktails in one of Manhattan's most popular bars, Trouble's Trust, or relax in 19th century-style surroundings in Rarities - either make for the perfect post-day-in-the-city tipples.

Amenities

  • Babysitting service
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Close to City Centre

Where is it

In the heart of Midtown Manhattan, a short walk from New York's Broadway theatres, Central Park and world-class designer shopping. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

899 rooms and suites, including recently renovated suites in Villard House with a 55-storey tower attached. All with air-conditioning, cable TV with pay-per-view films, mini-bar*, WiFi access*, safe, bathrobes and luxurious bath amenities. Superior Rooms are 360sq ft east-facing rooms, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Cathedral View Rooms are 360sq ft and offer views of St. Patrick’s Cathedral and Rockefeller Centre, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Skyline Cathedral View Rooms are located on higher floors, with 1 king-size bed or 2 double beds, sleeping maximum 4 people.

Palace Studio Suites feature cathedral views, with 1 king-size bed plus a sofa bed, sleeping maximum 4 people.

Tower Rooms are located on the 41st floor and higher, with Manhattan skyline views and either 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults.

Palace One Bedroom Suites feature a separate living area, and large bedroom with en suite marble bath and 1 king-size bed, sleeping maximum 2 adults.

Palace Signature Suite with oversized living room featuring a large dining table and wet bar, full marble bathroom, walk-in closet and 1 king-size bed, sleeping maximum 2 adults.

Tower Executive Suites with views of the Rockefeller Centre and St Patrick's cathedral, separate living area, and 1 king-size bed, sleeping maximum 2 adults.

Tower One Bedroom Suite with panoramic views, marble bathroom with soaking tub and separate shower, living/dining room, and 1 king-size bed, sleeping maximum 2 adults.

Tower Corner Suites with stunning views in two directions, featuring separate living room with wet bar, butler's pantry, marble bathroom with soaking tub and separate shower, and 1 king-size bed, sleeping maximum 2 adults.

Palace Family Suites with cathedral views, two bathrooms, multiple seating areas, with either 2 king-size beds plus a sofa bed, or 1 king-size bed, 2 double beds, and a sofa bed, sleeping maximum 8 people. 

Tower Two Bedroom Corner Suites with skyline views, two bathrooms, living room, and two bedrooms, one of which features 1 king-size bed, and the other has 2 queen-size beds, sleeping maximum 4 people.


Villard Restaurant (open for breakfast and weekend brunch). The Gold Room (sharing plates and cocktails, open 5-10pm daily). Pomme Palais (boutique bakery). Trouble's Trust (cocktail bar, temporarily closed). Rarities (19th century-style bar, temporarily closed).

ila Spa*. Fitness centre. In-room spa services*. 

Room service*. Dry cleaning service*. Concierge. Valet parking $90 for 24 hours (payable locally, fee subject to change). 

There is a Historic Preservation fee of $20 plus tax per night (payable locally, fee subject to change) to provide funding for the ongoing preservation of our landmarked and historic Villard Mansion.

*Denotes local charge.

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One person must be aged 18 years and over in each room.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4470)
  • Very good (1303)
  • Average (538)
  • Poor (275)
  • Terrible (218)
Image of the Tripadvisor rating Totally recommended

May 19, 2025 JavierP139 Guatemala City, Guatemala

Excellent quality, location and staff service!! Room was super comfortable and everyday service was just perfect. Quality of food and service at restaurants and bars also amazing. Finally all staff were very helpful and friendly. Location couldn’t be better. The best area in midtown.
Image of the Tripadvisor rating Great stay with a wonderful view

May 19, 2025 london_kiki26 London, United Kingdom

We had a great stay at the Lotte Palace Hotel, which has a very convenient location in midtown, close to Grand Central, Central Park and Times Square. Our room had a fantastic view overlooking the cathedral - it was breathtaking every morning when we opened the blinds. The room was large and beds were comfortable. The hotel itself was very pretty… Read more
We had a great stay at the Lotte Palace Hotel, which has a very convenient location in midtown, close to Grand Central, Central Park and Times Square. Our room had a fantastic view overlooking the cathedral - it was breathtaking every morning when we opened the blinds. The room was large and beds were comfortable. The hotel itself was very pretty and we had a wonderful breakfast in the Gold Room during our stay. The staff we encountered were all kind and welcoming. In particular our housekeeper Utra was very friendly and looked after us well. A couple of minor complaints would be that during the week when there were conferences on it was a long wait to get a lift to our room on the 26th floor, sometimes up to 10 mins. We also asked for a kettle in our room and were surprised to be charged $32 for this, which we only realised at check out - I would expect a hotel of this standard to provide this as a basic amenity. It would have been a 5 star review, however we lost a personal item whilst staying here and only realised when we returned home. We tried to contact the hotel on 4 different email addresses to ask if it had been handed in by housekeeping but we got no response or acknowledgement, which was disappointing. Read less
Image of the Tripadvisor rating Nice stay at Lotte

May 18, 2025 kcaranante

1st time staying here, we had a very good experience. Very clean and the staff was very friendly and helpful.
Image of the Tripadvisor rating Such an Amazing hotel for so many reasons: location, size, food, rooms, beds, water closets

May 17, 2025 br11183 Aiea, Hawaii

We had an amazing stay here. We came in for a wedding, and we stayed here with MANY other groups from the same wedding. We ate breakfast at the hotel nearly every day, ordered room service (which, to be honest, was a little pricy, even for the Towers), and even invited some immediate family and friends to our room for breakfast the morning after… Read more
We had an amazing stay here. We came in for a wedding, and we stayed here with MANY other groups from the same wedding. We ate breakfast at the hotel nearly every day, ordered room service (which, to be honest, was a little pricy, even for the Towers), and even invited some immediate family and friends to our room for breakfast the morning after the wedding. The room was enormous, luxurious, and everything we had hoped for. The location was great for exploring, traveling around the city, and sightseeing. When we departed, we were running late to catch our train, the doorman named Gary Miller and two Bellmen named John Amon and George Matos helped us with our bags and helped us get them loaded into our car. I completely spaced and failed to tip any of them because I realized I had no cash on me at all. They were really great and had always been exceptionally pleasant when we were coming and going, even when it was super cold out. I am very appreciative, but regret that I did not tip them for all of the help they provided. I called the concierge to see if there was a Venmo or something that I could provide a tip that way, unfortunately, they did not have anything like that set up. I hope that before my next stay, Lotte is able to figure out a way to a Cashless way to tip, or that the doorman and bellman are not working for tips any longer. Read less
Image of the Tripadvisor rating Great hotel for our family vacation.

May 15, 2025 Trail02575772177

We traveled to NYC for a family vacation and booked a 6 night stay with two connecting rooms for our family. The Lotte Palace is in an absolutely fantastic location in Manhattan. Very convenient location for exploring the city with nearby subway entrances and lots of good food options. The other great thing about this hotel was the size of the… Read more
We traveled to NYC for a family vacation and booked a 6 night stay with two connecting rooms for our family. The Lotte Palace is in an absolutely fantastic location in Manhattan. Very convenient location for exploring the city with nearby subway entrances and lots of good food options. The other great thing about this hotel was the size of the rooms. For our large family, we had plenty of room (we booked two rooms that were connected) and never felt cramped. Many hotels in NYC are lacking on the square footage, but the Lotte Palace offers spacious rooms. Finally, we had a very pleasant experience with all of the hotel staff. Everyone was friendly and went out of the way to ensure we had everything we needed. We had a minor issue when we checked out with some confusion over some room charges we had on our folio, but Francesca, the director of reservations, handled it and ensured we were taken care of. Thank you to her. Overall, we had a fantastic trip to NYC and very much enjoyed staying at this wonderful hotel. Read less