The clue’s in the name — The Sanctuary Hotel is a haven in its own right. If you're on a couples city break, or a girls weekend away, this is a great option (particularly if you're a bit of a foodie!). From a sushi restaurant and rooftop cocktail bar, to richly detailed rooms, you’ll be spoilt for choice with where to spend some down-time. Make the most of the complimentary breakfast each morning, and be fully-fuelled to spend the day exploring the Big Apple. You’ll even have the hotel’s S.T.A.R concierge on hand for ‘Service Tailored to Any Request’, so you can (quite literally) make this your very own sanctuary.
Amenities
Bar
Internet Access
Laundry Service
Close to City Centre
Where is it
On West 47th Street, 2 blocks from Times Square and 5th Avenue where it meets Broadway. Theatres, the Rockefeller Centre, St Patricks Cathedral and Fifth Avenue Shops are all within walking distance. Transfer time from John F. Kennedy International Airport: 50 minutes.
Hotel information
113 compact rooms, all with air-conditioning, HD flat-screen TV, iHome stereo and docking station, safe, mini-bar*, hairdryer, bathrobes, and bathroom amenities.
Superior Queen Rooms are approximately 210-225 sq ft and feature either courtyard or city views, with 1 queen-size bed, sleeping maximum 2 adults.
Please note: some rooms may have restricted views of the courtyard or city.
Deluxe King Rooms are more spacious at 315-325 sq ft with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child (rollaway bed is available for an additional fee).
Deluxe Double Double Rooms are as above, but with 2 double beds, sleeping maximum 4 people.
Complimentary daily continental breakfast which includes coffee, juice, cereal, yoghurt, fruit, and breakfast breads. Haven Rooftop Restaurant and Bar (open for brunch, lunch and dinner) with evening entertainment and cocktails. Sushi Lab Rooftop (open for lunch and dinner). Chemistry Room Restaurant (intimate dining experience with tasting menu, open for dinner). Sushi by Bou (modern sushi speakeasy bar, open for lunch and dinner). 2 lounge bars.
Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended.
For bookings made from 10 Dec '24 onwards: There is a resort fee of $34.42 per room, per night (payable locally, fee subject to change).
Resort fee includes:- Daily American continental breakfast - All day La-Colombe Coffee & Tea Station - Upgraded complimentary Wi-Fi in rooms & common areas - Unlimited local, long distance + 1800-Calls (Excludes International Calls) - S.T.A.R Concierge Service (Service Tailored to Any Request™) - State of the Art Fitness Centre - Haven Rooftop priority access (excluding buy-out events) - Guest Services: complimentary printout, scans, copies & package storage. Resort fee and inclusions are subject to change and availability. Please check with the hotel for the most up to date information.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
Please note: Minimum check-in age is 21.
*Denotes local charge.
Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended
Based on 5155 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3235)
Very good (1365)
Average (365)
Poor (118)
Terrible (72)
Top-tier Sanctuary
Jul 26, 2025Kendra T
The staff Jose, Alisha, and Carolina were attentive, personable, and professional. They really took care of us. We loved the “sweet” suite experience, so high-quality and luxurious. The location was perfect for our Broadway activities. The Haven rooftop food and service were very pleasant.
The Sanctuary Hotel felt like just that, a sanctuary from…
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The staff Jose, Alisha, and Carolina were attentive, personable, and professional. They really took care of us. We loved the “sweet” suite experience, so high-quality and luxurious. The location was perfect for our Broadway activities. The Haven rooftop food and service were very pleasant.
The Sanctuary Hotel felt like just that, a sanctuary from the NYC streets.
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Good Location
Jul 12, 2025PollythinksHertfordshire, United Kingdom
stayed 4 nights nice room small but has everything you need reception staff helpful & friendly Jose & Dustin checked us in very polite & helpful great location
There’s something quietly special about The Sanctuary at Hotel New York. From the moment you step inside, the energy shifts—it’s calm, intentional, and genuinely thoughtful without being overdone.
What stood out most during my time there was the people. Every interaction felt sincere, never forced. A particular thank you to Jose from the…
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There’s something quietly special about The Sanctuary at Hotel New York. From the moment you step inside, the energy shifts—it’s calm, intentional, and genuinely thoughtful without being overdone.
What stood out most during my time there was the people. Every interaction felt sincere, never forced. A particular thank you to Jose from the Sanctuary team, whose presence and attention were both grounding and kind. He has a way of making you feel seen without ever overstepping—a rare quality.
The space itself is beautiful, but it’s the tone the team sets that makes it linger in your memory. Not flashy, not performative—just honest hospitality done right. I left feeling more balanced than when I arrived, which I think says everything.
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Disappointing
Jun 30, 2025Jacqueline SNowra, Australia
The hotel was good in relation to being close to Time Square and other sightseeing activities. However, I found the hotel disappointing. On arrival, I was advised that monies would be taken as a deposit which would be used toward the guest tax, which was OK by me. However, at the end of out stay, the deposit of £111.53 was not only taken, but…
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The hotel was good in relation to being close to Time Square and other sightseeing activities. However, I found the hotel disappointing. On arrival, I was advised that monies would be taken as a deposit which would be used toward the guest tax, which was OK by me. However, at the end of out stay, the deposit of £111.53 was not only taken, but another separate charge for guest tax was also taken. On top of that, I paid for my mini bar use (bottle of wine) on checkout, to be charged a second time. I returned 10 days later to the hotel on 14/6 to advise of the 'double charges'. The make receptionist was abrupt and rude because I arrived on "check out time". This person was not helpful at all, he advised that the double charge for the wine would be refunded and this did occur a few days later. However the deposit charge which he informed me that the " funds had been released " (£111.53) to date has not been refunded and I have been advised by my bank that I have to wait 30 days!! So it highlights that the receptionist was not factual in his information.
On arrival at the hotel, we were unable to use the top bar area of the hotel due to a 'private function', yet this is what the hotel sells to you, we were not offered any compensation for facilities we could not use!
The room was small and there was little space for suitcases and it was like a obstacle course trying to get to the bathroom. There was no kettle in the room so you had to travel to reception to get a coffee, lifts were slow.
The continental breakfast was good and there was plenty of it. Would I recommend this hotel...No, there is better around for the price.
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Pleasant stay
Jun 22, 2025hleezShropshire, United Kingdom
Writing my review again as it appears to have been deleted. My family and I had a great stay at the Sanctuary Hotel in May. The rooms are well equipped for a city break. Breakfast is adequate too and the availability to take hot drinks out with you in takeaway cups is a bonus. Door staff are polite and front of house desk are accommodating. Jimmy…
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Writing my review again as it appears to have been deleted. My family and I had a great stay at the Sanctuary Hotel in May. The rooms are well equipped for a city break. Breakfast is adequate too and the availability to take hot drinks out with you in takeaway cups is a bonus. Door staff are polite and front of house desk are accommodating. Jimmy (Director of Front Office) is fantastic – very knowledgeable of the area and always obliging to help.
Hopefully my review stays on here this time. I would stay here again and would recommend it to others looking for a good hotel location, boutique vibe and unique in size.
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Top-tier Sanctuary
