Sanctuary Hotel

Midtown, New York

Star rating

Hotel entrance
Double/Double Room
Lobby
Lounge Area
Haven Rooftop
Deluxe King
Haven Rooftop
Chemistry
Sushi Lab
Superior Queen
Haven Rooftop
Front Desk, Sanctuary Hotel, New York, USA
Superior King
Lobby
Hotel entrance
A video preview image
Double/Double Room
Lobby
Lounge Area
Haven Rooftop
Deluxe King
Haven Rooftop
Chemistry
Sushi Lab
Superior Queen
Haven Rooftop
Front Desk, Sanctuary Hotel, New York, USA
Superior King
Lobby

The hotel

The clue’s in the name — The Sanctuary Hotel is a haven in its own right. If you're on a couples city break, or a girls weekend away, this is a great option (particularly if you're a bit of a foodie!). From a sushi restaurant and rooftop cocktail bar, to richly detailed rooms, you’ll be spoilt for choice with where to spend some down-time. Make the most of the complimentary breakfast each morning, and be fully-fuelled to spend the day exploring the Big Apple. You’ll even have the hotel’s S.T.A.R concierge on hand for ‘Service Tailored to Any Request’, so you can (quite literally) make this your very own sanctuary.

Amenities

  • Bar
  • Internet Access
  • Laundry Service
  • Close to City Centre

Where is it

On West 47th Street, 2 blocks from Times Square and 5th Avenue where it meets Broadway. Theatres, the Rockefeller Centre, St Patricks Cathedral and Fifth Avenue Shops are all within walking distance. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel information

113 compact rooms, all with air-conditioning, HD flat-screen TV, iHome stereo and docking station, safe, mini-bar*, hairdryer, bathrobes, and bathroom amenities.

Superior Queen Rooms are approximately 210-225 sq ft and feature either courtyard or city views, with 1 queen-size bed, sleeping maximum 2 adults. 

Please note: some rooms may have restricted views of the courtyard or city. 

Deluxe King Rooms are more spacious at 315-325 sq ft with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child (rollaway bed is available for an additional fee).

Deluxe Double Double Rooms are as above, but with 2 double beds, sleeping maximum 4 people.

Complimentary daily continental breakfast which includes coffee, juice, cereal, yoghurt, fruit, and breakfast breads. Haven Rooftop Restaurant and Bar (open for brunch, lunch and dinner) with evening entertainment and cocktails. Sushi Lab Rooftop (open for lunch and dinner). Chemistry Room Restaurant (intimate dining experience with tasting menu, open for dinner). Sushi by Bou (modern sushi speakeasy bar, open for lunch and dinner). 2 lounge bars. 

Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended.

Complimentary WiFi access. S.T.A.R concierge service. Room service*. 

For bookings made from 10 Dec '24 onwards: There is a resort fee of $34.42 per room, per night (payable locally, fee subject to change).

Resort fee includes:- Daily American continental breakfast - All day La-Colombe Coffee & Tea Station - Upgraded complimentary Wi-Fi in rooms & common areas - Unlimited local, long distance + 1800-Calls (Excludes International Calls) - S.T.A.R Concierge Service (Service Tailored to Any Request™) -  State of the Art Fitness Centre - Haven Rooftop priority access (excluding buy-out events) - Guest Services: complimentary printout, scans, copies & package storage. Resort fee and inclusions are subject to change and availability. Please check with the hotel for the most up to date information.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Please note: Minimum check-in age is 21. 

*Denotes local charge.

Please note: The rooftop restaurants and bar are owned by external businesses and are open to the public. Reservations are recommended

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3233)
  • Very good (1364)
  • Average (365)
  • Poor (118)
  • Terrible (72)
Image of the Tripadvisor rating Disappointing

Jun 30, 2025 Jacqueline S Nowra, Australia

The hotel was good in relation to being close to Time Square and other sightseeing activities. However, I found the hotel disappointing. On arrival, I was advised that monies would be taken as a deposit which would be used toward the guest tax, which was OK by me. However, at the end of out stay, the deposit of £111.53 was not only taken, but… Read more
The hotel was good in relation to being close to Time Square and other sightseeing activities. However, I found the hotel disappointing. On arrival, I was advised that monies would be taken as a deposit which would be used toward the guest tax, which was OK by me. However, at the end of out stay, the deposit of £111.53 was not only taken, but another separate charge for guest tax was also taken. On top of that, I paid for my mini bar use (bottle of wine) on checkout, to be charged a second time. I returned 10 days later to the hotel on 14/6 to advise of the 'double charges'. The make receptionist was abrupt and rude because I arrived on "check out time". This person was not helpful at all, he advised that the double charge for the wine would be refunded and this did occur a few days later. However the deposit charge which he informed me that the " funds had been released " (£111.53) to date has not been refunded and I have been advised by my bank that I have to wait 30 days!! So it highlights that the receptionist was not factual in his information. On arrival at the hotel, we were unable to use the top bar area of the hotel due to a 'private function', yet this is what the hotel sells to you, we were not offered any compensation for facilities we could not use! The room was small and there was little space for suitcases and it was like a obstacle course trying to get to the bathroom. There was no kettle in the room so you had to travel to reception to get a coffee, lifts were slow. The continental breakfast was good and there was plenty of it. Would I recommend this hotel...No, there is better around for the price. Read less
Image of the Tripadvisor rating Pleasant stay

Jun 22, 2025 hleez Shropshire, United Kingdom

Writing my review again as it appears to have been deleted. My family and I had a great stay at the Sanctuary Hotel in May. The rooms are well equipped for a city break. Breakfast is adequate too and the availability to take hot drinks out with you in takeaway cups is a bonus. Door staff are polite and front of house desk are accommodating. Jimmy… Read more
Writing my review again as it appears to have been deleted. My family and I had a great stay at the Sanctuary Hotel in May. The rooms are well equipped for a city break. Breakfast is adequate too and the availability to take hot drinks out with you in takeaway cups is a bonus. Door staff are polite and front of house desk are accommodating. Jimmy (Director of Front Office) is fantastic – very knowledgeable of the area and always obliging to help. Hopefully my review stays on here this time. I would stay here again and would recommend it to others looking for a good hotel location, boutique vibe and unique in size. Read less
Image of the Tripadvisor rating NY hotel near Times Square.

Jun 12, 2025 jdonald5 Auckland Central, New Zealand

Perfect location for getting around. Very polite and professional staff. When I left the doorman on duty helped me right down onto the Metro platform with my heavy suitcases. What a result I would have really struggled otherwise. Easy access by public transport to the airport. The roof top Haven bar is fun and has a Happy Hour on weekdays… Read more
Perfect location for getting around. Very polite and professional staff. When I left the doorman on duty helped me right down onto the Metro platform with my heavy suitcases. What a result I would have really struggled otherwise. Easy access by public transport to the airport. The roof top Haven bar is fun and has a Happy Hour on weekdays Breakfast is limited. Read less
Image of the Tripadvisor rating Scammers!!!

Jun 11, 2025 Travel196000000

Whilst the hotel was a good vibe and the room was fit for what we need it for. The reception staff are awful. Especially the “manager” Eddie. When I checked in an asked for the cost of all the taxes or any additional hotel fees as are sometimes charged in the USA as I like to ensure I pay all mine and budget in to my trip costs. I was told… Read more
Whilst the hotel was a good vibe and the room was fit for what we need it for. The reception staff are awful. Especially the “manager” Eddie. When I checked in an asked for the cost of all the taxes or any additional hotel fees as are sometimes charged in the USA as I like to ensure I pay all mine and budget in to my trip costs. I was told that everything g had been covered in my booking and that I just needed to pay a $300 deposit incase of any room charges. Again, to be expected. I authorised this. On check out I was informed that $172 dollars would be deducted from my deposit for “facility” fees, some $34 a day for I’m not sure what for. I spoken to the manager who told me in no uncertain terms that my card would be charged and there is nothing he could or was willing to do. He basically said if his staff member said that she was wrong and they would be charging me. When I checked my account they had taken a further $172 on my card and the $300 hold deposit also remained on my account. I have only just been refunded the $300 after an automatics refund from my bank lapsed after 30 days as the hotel failed to release my deposit. Absolutely disgusting behaviour. Accuses of being in the wrong and then took a payment I didn’t no authorise from my card I had put on file purely for mini bar charges which they the. Also failed to release. Read less
Image of the Tripadvisor rating Great little stay

May 29, 2025 ryanh380 Peterborough, United Kingdom

Great location, the most wonderful service, rooms just a little small. Breakfast exactly as advertised. Would recommend. Location is great just a few steps away from Times Square. This is a great boutique hotel, a real alternative to the many huge franchise hotels in the area.