W New York Times Square

Midtown, New York

4 stars

Available offers

Room Upgrade: Receive a complimentary room upgrade from a Wonderful to Spectacular room categories only (King & Double Double) for completed stays between 1 Jun–8 Sep '25 and 1 Jan - 31 Mar '26, book by 30 Mar '26. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply. Subject to availability and upgrade will only be confirmed on check in.

You may be in the heart of NYC but you’ll enjoy peace and quiet in a W hotel room. Head to The Living Room, complete with DJs and an extensive drinks list! The hotel’s Blue Fin Restaurant is also highly recommended, and comes complete with a sushi bar. If that's not enough, there's Dos Caminos serving Mexican fare, and a margarita bar! Directly facing the bright lights of Broadway, a dramatic, floating, stainless steel staircase leads the way to a semi-private alcove dining area where guests can kick-back and listen to the music of Miles Davis, John Coltrane and Dizzy Gillespie. A wonderful place to stay for couples, friends and family, you’ll also enjoy the W’s famous Whatever/Whenever service – nothing is too much trouble for the staff, all you have to do is ask!

Amenities

Babysitting service
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Close to City Centre

W New York Times Square

Midtown, New York

4 stars

Available offers

Amenities

Babysitting service
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Close to City Centre

“Not meet the expectation”

Jan 26, 2026adeliah87

Stay here for 3 nights. I expected good service but found it lacking. I arrived early, so we needed to wait to check in and drop off our luggage, which took a long time. The reception staff are friendly but unhelpful—they mostly chat among themselves and do not provide useful information about the hotel's benefits. I chose this hotel mainly for its location in the town square, but with this level of service, it doesn't seem worth it. The hotel appears old on the outside, and inside, it's small but modern in style. A few hours later, I returned to find my room still not ready, and they offered me another room, which was better as the second receptionist was more helpful than the first. The second room, a corner unit on the 45th floor, was somewhat small but offered a good view. The rate was $40 per day, charged to the credit card, mainly for new york fee, which wasn't very worth it. The air conditioning works fine, the internet is reliable (as paid for), but the shower temperature fluctuates unpredictably.

“The most high quality luxury Hotel in times square”

Jan 21, 2026obendavid

Our stay at the W Hotel Times Square was absolutely exceptional. From the moment we arrived, we were welcomed with warmth, professionalism, and genuine care. Every single staff member went above and beyond to make our stay unforgettable. The room was beautiful, spotless, and perfectly maintained—you could truly feel the attention to detail. Our cleaning team was amazing, ensuring everything was fresh, organized, and comfortable every day. The reception staff was friendly, helpful, and efficient, always greeting us with a smile and making us feel valued. The bar staff was equally fantastic—great energy, excellent service, and a wonderful atmosphere. Honestly, every employee we interacted with was outstanding. It’s rare to experience such consistent excellence across an entire hotel team. We couldn’t have asked for a better stay and will definitely be coming back. Highly recommended to anyone visiting Times Square who wants top-tier service and a memorable experience.

“Not a W but an L Hotel”

Dec 24, 2025cabowong

We decided to do a long weekend in NYC and specifically sought to stay at the W near Times Square. We did this because of our great experience last year at a W hotel in Boston. We quickly realized not all W hotels are the same. Our first evening was filled with hotel misses. To begin with, the heating in the room did not work. Unfortunately this was bad timing because the temperatures fell into the high twenties. Management sent Maintenance and they weren’t able to fix it. Management’s solution was to provide one space heater. Entirely inadequate to heat our room. Consequently our evening was terrible with both of us waking up several times. The next day, Management ignored the issue until I reached out to them as a follow up. Their solution for me complaining that the one space heater was inadequate was to send a second space heater. After several back and forth, they sent Maintenance. They finally fixed it but left the two space heaters in the room. Finally the temperature was fixed. When we checked in on Friday, we requested a late check in. On Sunday morning, before we went out for breakfast, we went down stairs to make sure our keys were programmed to work on our hotel room. After lunch, we needed to head to the airport and hurried to the room. Our keys did not work. Frustrated, we went down to the lobby to have our keys reprogrammed. We ultimately made that trip two more times before we finally accessed our room. When we got a taxi, it seems that there must be some deal between the doorman and the taxi cabs because the taxi charged me $100 to go to JFK. I know for a fact that it’s a flat feee ($70) plus tools. I speculate that there’s some deal because the doorman talked for some time with the cab driver before they finally waived us over to come. The driver tried telling me that it was city fees and such.

W New York Times Square

Amenities

Hotel details

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Resort Fee Details

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Protection for your Package Holiday

W New York Times Square

Amenities

Hotel details

Facilities

Resort Fees

Resort Fee Details

Additional Information

Protection for your Package Holiday