The newly renovated Waldorf Astoria is truly fabulous and absolutely worth the wait. The common spaces are beautifully restored, and the rooms are spacious, comfortable, and impeccably appointed. Most importantly, the rooms are perfectly quiet, guaranteeing sweet dreams.
What truly elevated our stay beyond expectations was the exceptional staff. Porter John noticed we were taking photos of our children and generously offered to assist, then surprised us with a VIP tour of the hotel, including the Grand Ballroom, the Basildon Room, and the Silver Corridor. We felt as though we had stepped back in time to a bygone era, and it was wonderful to learn more about the rich history of this iconic hotel. The meticulously restored Beaux-Arts details are stunning in every space, and we are so grateful for this special experience.
Manager Noah Durliat went above and beyond during our wintry January stay. Winter Storm Fern brought the city to a standstill while we were in town for a music award ceremony at Carnegie Hall, where both of our children were scheduled to perform. Unfortunately, the event was canceled due to the storm, and our children were understandably disappointed.
In an extraordinary act of kindness and creativity, Mr. Durliat created an unforgettable impromptu recital for our children and another hotel guest who was also meant to perform. On what was likely one of the busiest and most chaotic days of the year, he organized a special event called “Carnegie by the Clock” in the lobby beside the iconic clock. The children performed for a warm and supportive audience, complete with a formal printed program, event promotion, and personalized music box mementos to commemorate the occasion.
Mr. Durliat’s thoughtfulness truly saved the day. He transformed a disappointing situation into a magical memory our children will cherish forever. We are deeply grateful to Noah and the entire Waldorf Astoria staff for doing everything possible to make our stay so special. The Waldorf will always hold a place in our hearts, and we very much look forward to returning.
