Westin New York Grand Central

Midtown, New York

Star rating

Hotel exterior
Traditional Double Double Room
Amuse Bar & Kitchen
Amuse Bar
Traditional King Room
Deluxe King Sofa Bed
Standard Bathroom
Front desk
Fitness centre
Hotel exterior
A video preview image
Traditional Double Double Room
Amuse Bar & Kitchen
Amuse Bar
Traditional King Room
Deluxe King Sofa Bed
Standard Bathroom
Front desk
Fitness centre

The hotel

With a central location that puts you just a stones throw from New York's iconic Grand Central Station, this modern hotel is perfect for a first time trip to the Big Apple. Nearby, other Manhattan must-sees beckon, including Bryant Park, MoMA, the Empire State Building and Rockefeller Center, whilst back at the hotel you can enjoy New American fare at Amuse Marketplace and Bar and rest your head on famous Westin Heavenly beds. You'll be rejuvenated and ready to go for another day exploring the city.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • No Smoking
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Valet parking
  • Close to City Centre

Where is it

In the heart of midtown Manhattan on 42nd Street at 3rd Avenue, just a few blocks from the Empire State Building, Bryant Park and The New York Public Library. Transfer time from John F. Kennedy International Airport: 25 minutes.

Hotel information

774 rooms and suites. All with air-conditioning, HDTV with premium channels, WiFi access, safe, coffee/tea making facilities, Westin Heavenly Bed®, iron and ironing board, mini-bar*, bathrobes and hairdryer. 

Traditional Rooms are 310 sq ft in size, with either 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Deluxe Rooms are 330 sq ft with either 1 king-size bed and sofa bed, or 2 queen-size beds, sleeping maximum 4 people.

Premium King View Rooms are 354 sq ft and offer views of the Chrysler Building or Empire State Building, with 1 king-size bed and sofa bed, sleeping maximum 3 adults.

Amuse Marketplace & Bar (serving New American fare, open for breakfast, lunch, dinner and drinks). 24-hour WestinWORKOUT® Fitness Studio. WiFi access. Room service*. Laundry/dry-cleaning facilities*. Concierge. Complimentary WiFi access. Valet parking $100 plus tax per day (payable locally; subject to change).

​A daily destination fee $30.00 is applicable, plus tax per room, per day (payable locally, fee subject to change). 

Resort fee includes:- 

Please choose one of the 3 following options (for one guest per day): 

Dine-in Amuse Breakfast 

Grab & Go Breakfast 

Two glasses of house wine, beer, or select cocktails.


Also includes:

$20.00 Dry Cleaning Credit per day (not accumulative) - Citi Bike pass for two, per day - Yoga class for one at local studio, per day - Enhanced WiFi access - Local, long distance and international calls from guest room. Resort fee and inclusions are subject to change and availability. 

*Denotes local charge.

One person must be aged 21 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2846)
  • Very good (1997)
  • Average (693)
  • Poor (305)
  • Terrible (277)
Image of the Tripadvisor rating Nice place but female staff need to remember what their actual job titles are…

Aug 5, 2025 Curious55961622613 Ardrossan, United Kingdom

Location of the hotel was fine as were the rooms but I found two of the female staff a bit miserable and not pleasant to deal with. The lamps in the rooms have USB ports but these did not work. When I asked for this issue to be rectified I was basically instructed to just go out and buy an adaptor. Personally speaking, if they’re in the hotel… Read more
Location of the hotel was fine as were the rooms but I found two of the female staff a bit miserable and not pleasant to deal with. The lamps in the rooms have USB ports but these did not work. When I asked for this issue to be rectified I was basically instructed to just go out and buy an adaptor. Personally speaking, if they’re in the hotel room and are faulty, I’d have thought it would be the hotels responsibility to rectify that issue. After all, if there was an issue with the shower, would I have been expected to phone the local plumber in order to purchase a replacement part? 2nd issue was when I asked at breakfast for more tea. I was told I was only allowed one cup. You’d have thought I was asking for an extra nights stay instead of a tea bag and some boiling water!!! A bit disappointing to say the least after I’d stayed there for 5 nights. Apart from that everything else was fine… Read less
Image of the Tripadvisor rating Ridiculous incident and poor service

Aug 4, 2025 Dreamer20392606957

The housekeeping lost my pair of pajamas that was on my bed...This is seriously ridiculous! And bad service from the concierge. The manager has no communication with the concierge at the lobby and she was absolutely clueless and asked me to email the manager myself. What a joke. Never going to be back again!
Image of the Tripadvisor rating Our perfect stay started with the wonderful doorman, Hector!

Aug 4, 2025 Heather M

We drove from Canada to The Westin and it was so easy to get to the hotel. Hector our Doorman was top notch. He made the valet parking run very smoothly. All the staff were wonderful and friendly. The breakfast was delicious and the complimentary mimosas and desserts were a wonderful surprise on Friday afternoon. The rooms were clean and quiet.… Read more
We drove from Canada to The Westin and it was so easy to get to the hotel. Hector our Doorman was top notch. He made the valet parking run very smoothly. All the staff were wonderful and friendly. The breakfast was delicious and the complimentary mimosas and desserts were a wonderful surprise on Friday afternoon. The rooms were clean and quiet. Next time I come to New York City I will definitely stay here. Read less
Image of the Tripadvisor rating Recommended for families. Good location. Excellent staff. Rely on Lily and Jose Miguel.

Aug 3, 2025 GrandTour01770685714 Mexico City, Mexico

The stay was very comfortable. Lilly (receptionist) and José Miguel (concierge) are very attentive, friendly and supported us in everything we need, they made our stay wonderful. Congratulations to them.
Image of the Tripadvisor rating Pleasant Experience

Aug 1, 2025 Michelle L

This is the best experience we had with Westin, located in Grand Central New York. The hotel location is convenient & staff are friendly. If you need anything in the room , they brought in within very reasonable time. We had some issues with the room but the manger Alan & the front desk person, Erica, took care of everything right away. They… Read more
This is the best experience we had with Westin, located in Grand Central New York. The hotel location is convenient & staff are friendly. If you need anything in the room , they brought in within very reasonable time. We had some issues with the room but the manger Alan & the front desk person, Erica, took care of everything right away. They both were very attentive and caring . We will definitely stay with Westin Grand Central again. Read less