Westin New York Times Square

Available offers

Book by 31 Dec '25 to receive complimentary full breakfast for two per room per day. Additional charge for 3rd and 4th person breakfast charges apply. Late check out until 1.00 pm subject to availability. Kids receive a FREE Westin Kids Pack.Terms and conditions apply. Blackout dates may apply.

Dining

Foundry Kitchen (open for breakfast). Foundry Bar (open dinner and drinks).

Fun and Games

24-hour WestinWORKOUT® Fitness centre. RunWESTIN running routes. Kids amenity packs for under 12's.

Handy Stuff

Complimentary WiFi access. Gift shop. Laundry service*. Room service*. Concierge. Self-parking $65 per day, Valet parking $95 plus tax for standard vehicles, and $105 plus tax for oversized vehicles, per day (fees payable locally, subject to change).

Resort Fees

The Destination fee is included in the price

Resort Fees Information

Includes: • $30 Food & Beverage credit redeemable in Foundry Kitchen or Foundry Bar (per room, per day) • $10 Laundry credit (per room, per day) • Premium Wi-Fi • Local, long distance and international phone calls • Choice of one of the following (per room per day): (1) ticket to One World Observatory or (1) ticket to the American Museum of National HistoryPlease note: Benefits are daily and cannot be rolled over. Any unused portion has no value upon check out. Inclusions are subject to change.

Bookings made after 1st Sept '24 : $35 Food & Beverage credit, redeemable in Foundry Kitchen or Foundry Bar (per room per day) • Upgrade to Premium High speed Wifi. • Two tickets to choice of one of the following (per room per day)* - 2 tickets to a Freedom Liberty Cruise - 2 tickets to the American Museum of Natural History

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

* Denotes local charge.

Please note: One person must be aged 21 years and over in each room at check-in.

Please note: Kettles are available on request at check-in.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (1907)
Very good (1312)
Average (520)
Poor (268)
Terrible (232)

Great hotel for our first trip to NYC as a family.

Aug 6, 2025 587kristyd Illinois

A great location for us as 1st time visitors to NYC. Convenient to subways, walkable to highline, Rockefeller center, 5th ave if you like shopping, theaters, Times Square, and Madison square garden. I have no complains about the room, it was clean and comfortable, we were on the 44th floor and the views were awesome and we did not hear street… Read more

A great location for us as 1st time visitors to NYC. Convenient to subways, walkable to highline, Rockefeller center, 5th ave if you like shopping, theaters, Times Square, and Madison square garden. I have no complains about the room, it was clean and comfortable, we were on the 44th floor and the views were awesome and we did not hear street noise at night. There was no fridge or microwave though. The hotel allows you to store your luggage at the hotel on the day of checkout so if you have a later flight as we did you can still enjoy your day and come back to get the luggage later. The required $40 destination fee is ridiculous but likely typical. We were given a $20 room credit to use each day but we never did use it because it is not cumulative , you only have the $20 per night and if you don't use it you lose it. My sister in another room did end up going down and getting a $12 coffee a couple mornings which the credit covered. I probably should have tried to at least get a dessert or something each night to bring back to the room but I didn't. If we ever get back to NYC I would definitely consider staying here again. Read less

Don’t go

Aug 5, 2025 Seaside22522566081

Deeply disappointed with our stay this time around. We came back after 14 years and didn’t even look for other hotels. Back in 2010, it was nothing short of amazing experience. This time around, totally opposite. Wall paper peeling, ripped chairs in the room. Looks like the management doesn’t care. The concierge was the worst. Making faces for… Read more

Deeply disappointed with our stay this time around. We came back after 14 years and didn’t even look for other hotels. Back in 2010, it was nothing short of amazing experience. This time around, totally opposite. Wall paper peeling, ripped chairs in the room. Looks like the management doesn’t care. The concierge was the worst. Making faces for everyone question. Won’t be coming back Read less

Extremely Disappointed — Will Likely Not Return

Jul 24, 2025 Gary C

I’ve stayed at this Westin before and had a great experience, which is why we chose to return. Unfortunately, this stay was extremely disappointing from the moment we arrived. As soon as we stepped off the elevator on the 14th floor, we were hit with a strong mildew/mold odor that persisted throughout the hallway and into our room, which was… Read more

I’ve stayed at this Westin before and had a great experience, which is why we chose to return. Unfortunately, this stay was extremely disappointing from the moment we arrived. As soon as we stepped off the elevator on the 14th floor, we were hit with a strong mildew/mold odor that persisted throughout the hallway and into our room, which was located near the elevators. Once inside the room, we noticed that the carpet was stained and that there was only one hand towel provided. We had a dinner reservation, so we quickly dropped our luggage and mentioned the towel issue to the front desk on our way out. They assured us towels would be sent up right away. Five hours later, when we returned, there were still no towels. When we approached the same front desk associate, he deliberately avoided us—even turning away and walking off as we called out to him. Another employee had to stop him and point us out. He gave no indication that he remembered our earlier conversation, and we had to remind him of the towel request and complain about the mildew smell. He walked us over to the night manager, who was unapologetic and dismissive. She claimed there was nothing she could do about the smell, refused to accompany us to the floor to investigate, and said that was a housekeeping issue. When we asked to be moved to another room, she said the hotel was sold out. She eventually offered to take my phone number and said we would be contacted the next morning as soon as a different room became available. That call never came, and we were never moved. We spent three nights in that room with the persistent and overwhelming odor, which seemed to be irritating our eyes and skin more each day. On the second day, I spoke to someone in housekeeping who said they’d “see if someone could come spray air freshener” on the floor. That obviously wouldn’t solve the underlying issue, and of course, nothing was ever done. I genuinely expected better from the Westin brand, especially based on our previous experience here. But the lack of responsiveness, accountability, and concern for guest comfort on this visit was truly disappointing. We’ll be choosing a different hotel for our next stay in New York. Read less

New York Stay

Jul 20, 2025 Ian K

Excellent nine night stay ,well situated for Time Square and Subway for further afield. Had Meal and drinks in bar a couple of times and $20 was taken off at check out for both days .Room was spacious with huge bed ,staff were polite and helpful when needed.

Can't combine destination fee

Jul 8, 2025 Tielyr C

While the room was good and the location was great I had a poor experience that created a poor end to my stay. The day before I had talked to the front desk to try and combine my daily food credit from the high destination fee. The breakfast is 40 a person so even on a 5 trip you can only get a single poor quality breakfast for 2. While it was… Read more

While the room was good and the location was great I had a poor experience that created a poor end to my stay. The day before I had talked to the front desk to try and combine my daily food credit from the high destination fee. The breakfast is 40 a person so even on a 5 trip you can only get a single poor quality breakfast for 2. While it was promised that this could be done when I went to check out the very confrontational manager Jorge was unwilling to budge. Even saying that yes even though the employee said that it was allowed. We would have not spent the ludicrous $80 plus tip and tax for such a simple make your own waffle breakfast buffet had we not been told earlier that we could combine credits. Read less

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