Westin New York Times Square

Available offers

Book by 31 Dec '25 to receive complimentary full breakfast for two per room per stay. Additional charge for 3rd and 4th person breakfast charges apply. Late check out until 1.00 pm subject to availability. Kids receive a FREE Westin Kids Pack.Terms and conditions apply. Blackout dates may apply.

Dining

Foundry Kitchen (open for breakfast). Foundry Bar (open dinner and drinks).

Fun and Games

24-hour WestinWORKOUT® Fitness centre. RunWESTIN running routes. Kids amenity packs for under 12's.

Handy Stuff

Complimentary WiFi access. Gift shop. Laundry service*. Room service*. Concierge. Self-parking $65 per day, Valet parking $95 plus tax for standard vehicles, and $105 plus tax for oversized vehicles, per day (fees payable locally, subject to change).

Resort Fees

The Destination fee is included in the price

Resort Fees Information

Includes: • $30 Food & Beverage credit redeemable in Foundry Kitchen or Foundry Bar (per room, per day) • $10 Laundry credit (per room, per day) • Premium Wi-Fi • Local, long distance and international phone calls • Choice of one of the following (per room per day): (1) ticket to One World Observatory or (1) ticket to the American Museum of National HistoryPlease note: Benefits are daily and cannot be rolled over. Any unused portion has no value upon check out. Inclusions are subject to change.

Bookings made after 1st Sept '24 : $35 Food & Beverage credit, redeemable in Foundry Kitchen or Foundry Bar (per room per day) • Upgrade to Premium High speed Wifi. • Two tickets to choice of one of the following (per room per day)* - 2 tickets to a Freedom Liberty Cruise - 2 tickets to the American Museum of Natural History

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Additional Information

* Denotes local charge.

Please note: One person must be aged 21 years and over in each room at check-in.

Please note: Kettles are available on request at check-in.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (1905)
Very good (1312)
Average (520)
Poor (267)
Terrible (230)

'Upgraded' Room not suited for a business traveler.

Jun 25, 2025 Susan S Boston, Massachusetts

The second I walked into my room, I knew something was wrong. Most of the desk was taken up by a large screen TV, with no outlets to be found! I immediately headed back down to the front desk and asked for a room reassignment. I was told I was in an 'upgraded' room, and assured there is a lamp at the desk with outlets (though I was sure there… Read more

The second I walked into my room, I knew something was wrong. Most of the desk was taken up by a large screen TV, with no outlets to be found! I immediately headed back down to the front desk and asked for a room reassignment. I was told I was in an 'upgraded' room, and assured there is a lamp at the desk with outlets (though I was sure there wasn't). If not, they would send one up. So, I headed back up to my room and - sure enough - no outlet. I called the front desk and they said they would send someone up. The engineer showed up with a dirty, dust covered power strip (I kid you not) that he plugged into the outlet on the other side of the TV and stretched all the way over to my computer (dust and all)! I was too tired to fight, so I worked with it. The problem arose when later that night I tried to use the outlets on the nightstand lamp, and the plugs were literally falling out of the outlets! And, the USB port didn't work. i called the front desk and they said they would send up someone from engineering - but no one ever showed up. I finally called again in the morning, and the nice engineer who showed up brought me a proper, clean, power disc with multiple outlets and USB ports that actually worked! He basically acknowledged there were known issues with my room!!! Oh, and I had a room with 2 queen beds, but one of the beds was unusable because the sheets and cover were dirty!! So disappointed in Westin, which is usually my safe choice for travel! Read less

Stay Away

Jun 25, 2025 kinacats Glasgow, United Kingdom

This is probably the worst hotel I have had the misfortune to stay in. For the life of me I can’t understand where the 5 star ratings are coming from! Booked a room for 3 people to be told on arrival that an extra bed for room would be $50 a night. The extra bed was abandoned in the room in a horizontal position, after several calls to reception,… Read more

This is probably the worst hotel I have had the misfortune to stay in. For the life of me I can’t understand where the 5 star ratings are coming from! Booked a room for 3 people to be told on arrival that an extra bed for room would be $50 a night. The extra bed was abandoned in the room in a horizontal position, after several calls to reception, I decided to man handle the very heavy bed myself, and make it up. Room was stinking , an extractor fan was installed, but didn’t make much difference . The place is filthy and outdated. Staff are rude, I decided must be the American way! I had breakfast in the hotel one morning which resulted in a severe dose of dysentery. Refrigerator in room was charged at $20 a stay. I was told at concierge that I needed to tip, as they rely on them for wages. As I say the worst hotel experience ever, WESTIN used to be a trusted brand! not anymore .. Read less

Excellent location & service

Jun 24, 2025 Jordan G Chicago, Illinois

It might not be the most up-to-date property in Times Square, but it is conveniently located and VERY subway accessible. I had what could only be described as one of the largest Manhattan hotel rooms I’ve ever been in during my stay. I will admit on the 14th floor – I could still hear the honking cars and police sirens on the very busy corner of… Read more

It might not be the most up-to-date property in Times Square, but it is conveniently located and VERY subway accessible. I had what could only be described as one of the largest Manhattan hotel rooms I’ve ever been in during my stay. I will admit on the 14th floor – I could still hear the honking cars and police sirens on the very busy corner of 43rd & 8th Ave – but the comfort of the bed and plush of the pillows let me sleep right thru all of it. The room I had was definitely big enough to work out of for 3 days while visiting old friends & coworkers – and with a giant table and sofa I could have hosted them in my room and plenty of others. The bathroom was definitely not an after thought as is the case in so many other NYC hotels – plenty spacious. Also – housekeeping here was amazing – every morning they were there to clean my room when I ran out to get coffee and a bagel and did an amazing job. Plenty of accessible outlets as well to plug in all of your devices. The only downside is the god forsaken destination fee – there is no way to win with the $20 F&B daily credit and the Starbucks credit is only one time – not a credit for every night you pay the destination fee. Its unclear how many times you’re supposed to ride the NY Waterways or see a comedy show. They should just advertise a higher daily rate and stop this destination fee nonsense. Read less

Great Location, Funky Design

Jun 22, 2025 hestony Bountiful, Utah

This hotel is located 1 block over from Time Square. So, you are among a lot of restaurants and entertainment options. There are subway options close by as well. It's extremely easy to walk out of the hotel and be anywhere you want to be. While New York and Time Square is full of homeless and crazies, we always felt safe within the confines of the… Read more

This hotel is located 1 block over from Time Square. So, you are among a lot of restaurants and entertainment options. There are subway options close by as well. It's extremely easy to walk out of the hotel and be anywhere you want to be. While New York and Time Square is full of homeless and crazies, we always felt safe within the confines of the hotel. When you first walk in the hotel you come right to the security desk. You will need to go up an escalator to get to the front desk to check in. You also need a room key to use the bathroom on the lobby floor and to get to your floor in the elevator. So, we always felt safe in the hotel. We liked the lobby setup as it had plenty of seating and table to sit around. We enjoyed time as a couple and with a group of friends in the lobby. The strategic set up made it an inviting environment. The floor hallways are kind of maze like. It took my wife like 3 days to get oriented with the floors. The rooms are average size. Which is actually large when talking about New York space. One nice perk is that you can open the window in the room. That was a favorite or my wife's. The plumbing in our room seemed tired. We even had maintenance come up to try and address it. We started to get water leaking out of the back of the toilet. The bed is comfortable with good pillows. I would stay here again. I would recommend the Westin in Time Square. Read less

So Close to Being Great

Jun 17, 2025 LSC1205 Lakeville, Minnesota

As New York hotels go, this property was well maintained with excellent staff service However, our room, #1038, was lacking and ultimately disappointing. The Westin is remodeling rooms, but unfortunately our room hadn’t yet been updated, and highlighted several deficiencies including (a) a severe drought of electrical outlets, with only one on… Read more

As New York hotels go, this property was well maintained with excellent staff service However, our room, #1038, was lacking and ultimately disappointing. The Westin is remodeling rooms, but unfortunately our room hadn’t yet been updated, and highlighted several deficiencies including (a) a severe drought of electrical outlets, with only one on each side of the bed, with no USB ports in the room: (b) bedside tables instead of stands with no bedside storage; (c) obscenely ugly and hard to use bedside lamps; (d) absolutely the worst WI-FI ever experienced, with frequent boots and an infrastructure that made signing in and accessing the internet incredibly difficult; (e) bathroom sink mixing valve needing repair, resulting in the cold water faucet dispensing very hot water requiring a 2-3 minute wait until the water runs cold; (f) a coffee machine that didn’t work; (g) a skimpy mattress that wasn’t supportive, needing replacement. Staff services, including excellent daily room cleaning and a fantastic concierge (John is awesome) & bell service (Patrick was terrific), mitigated the disappointing room. Although very pricey, The Foundry, the on-site bar/restaurant, served good quality food. The location is prime, with a 24-hour bakery next that sells seriously excellent cannoli. With the exception of the overpriced worn out room, this hotel is a good choice. Read less

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