Having returned from the amazing NYC I feel compelled to write a review of the hotel we stayed in. We were fully aware that the room would be small, after all its NYC Baby.
The reception staff were very friendly and helpful however I was disappointed with the experience and expected so much more. On arrival we were excited to see our room and head to sleep after a long day of travelling. On entering the room I was shocked at just how small it was, the sink is in the bedroom not in the shower room, there was one very narrow wardrobe with two upper shelves or so we thought (I will come back to this), and two draws under the bed (which touches a wall on 3 of 4 sides). Our pragmatic approach to the room size was that we only plan to sleep in the room so it doesn’t matter.
We decided to shower, unpack, get some sleep before our adventures start. So on entering the shower I discover the shower gel and shampoo were empty!! On exiting the shower I noticed there was only one robe and one pair of slippers yet the booking was for two!
I then started to unpack, I opened the wardrobe door and starting hanging my clothes. As I placed my folded items on the top shelf a Plume of dust choked me, there was no note not to use the top shelf. I then discovered multiple wires and boxes on the shelf surrounded by a life time of dust (see picture).
The draw under the bed had a sharp piece of metal snapped to a point jutting out of the side of the draw! This in itself is dangerous and I am shocked that the house keeping staff did not highlight it to maintenance, although maybe I shouldn’t be surprised as they clearly couldn’t see the dust and dirt in the room, or the ball bearings from the draw runner on the floor.
So off to bed I went, plugged in my usb charger for my phone to find the charging port to the left of the bed didn’t work and was also covered in dust!!
NYC is known as the city that doesn’t sleep and now I know why, before 8am we were rudely awoken by numerous loud banging, and walls shaking. I went outside our room to discover we were opposite a fire escape door with a push bar. In front of the fire escape stairs was a trolley laden with towels, and a male member of staff folding said towels he had clearly been pushing the bar and allowing it to slam closed each time he entered (at least 8 times in the space of two minutes), I highlighted that he had woken us however this continued each morning.
There was dust on the floor which remained for our entire stay along with dust and hairs next to the bed. The drinking glasses remained unwashed after the first use however we received a nice hand written welcome note from the house keeping staff on day three I assume hoping for a tip, however I am unsure why they would expect this when all it appears they did was make the bed and replace the towels.
On the second day we raised the issues to the reception staff who were very friendly and apologetic. They accommodated us having a later check out on our last day free off charge and said that maintenance would amend the issues however this did not happen!
A few days in to the trip when grabbing a T-shirt from the wardrobe shelf I scrapped my finger on a sharp protruding screw in the side of the wardrobe, there were two…see photo.
These could easily have damaged my clothes.
Our stay included a hot drink and pastry for breakfast the coffee was wonderful and the pastry’s enjoyable, the service at the coffee shop inside the hotel was friendly and welcoming.
The location of the hotel was great for us, close to the subway, near little Italy, away from the busy time square and surrounded by nice bars and restaurants.
Luckily we only used the room as somewhere to sleep and I have to say the bed was extremely comfortable. This hotel has potential but lacks attention to detail, maintenance and cleanliness.
