I cannot express how surprised I was to receive such star treatment at this hotel. I just traveled for business purposes and stayed for 3 1/2 days. I was so incredibly impressed with the professionalism, friendliness, deliberate, and intent focus to serve. Truly, I was taken aback at the kindness of the staff. Every person I encountered was helpful, friendly, and aimed to please in whatever way was needed. Any question asked was answered in a manner that went above and beyond, always steeped in an attempt to leave the guest beyond satisfied. I received such superior and high-quality and genuinely kind service that every time I visit Philadelphia, this is where I would stay. Every special request for myself and the accompanying large number of attendees for my event were left satisfied with the kindness to provide good serve. I want to especially acknowledge the efforts of each of these individuals who went above and beyond the call of service, each and every time I encountered them during my stay. Specifically, I owe a great thank you and appreciation to the attentiveness of Bernardo and Mr. Zaman in food service, both of whom made sure I had meals that felt personalized and with much thought and effort to make me feel welcome and appreciated as a guest. The entire staff in the food service were spectacular in their delivery of customer service, and everyone did so with a kind smile and welcome throughout our entire stay.
I also want to thank two individuals directly who were at the front desk: Consuela and Rashid, the concierge. When I say that these two individuals cemented my decision to return to this hotel for future stays is an understatement. They were both so gracious, kind, welcoming, and ensured that I had a customer service experience akin to how service used to be historically. Thank you both for your sincere attention to every detail and ask that I and others accompanying me needed. You were the best!
Lastly, beyond the staff, I had an incredibly beautiful room on the 8th in a very nice suite, which was huge in size, very clean, modern, and had a gorgeous tub within the shower where one (even of large stature) could take a comfortable bath. It felt luxurious and offered a beautiful view of this historic center of Philadelphia.
Thank you for a wonderful stay, Team! Please keep up the hard but great work! You truly made my experience memorable, and I was not expecting that for a short business trip.
