First, they messed up when checking in half of our party. No one at the desk checked anyone's ID, causing people to be put into the wrong room. Also, we had two rooms, why on earth were they not even on the same floor? I paid the same amount for 1 room on the 3rd floor with a water view and a first floor room with a parking lot view?!? Since they put the wrong people in the wrong room at check in, when I went to check in later, I was told that I had already checked in and that my room was taken. IT took them a while to figure out what had happened. Then, whenever we tried to charge things to the room, they had the names of the people in the wrong rooms. Also, I asked for a late check out when we checked in, but we were told if we needed a late checkout, to stop by the desk on the day we planned to check out and ask. So I did exactly that and was told it was not available. No one said anything about first come, first serve and there only being a few rooms allowed a late check out. So we had to check our bags and tip a bell hop more for holding the bags. Now, they're sending me email with the wrong person's name in multiple ways (a different person in our party and they got his name backwards). I would not recommend this hotel to anyone and I would not stay here again.