What a wonderful hotel stay . . . unless you're mobility challenged.
Which is not surprising, given the fact that this magnificent, beautiful hotel was built in 1924. They have made recent ADA-compliant adaptations, but there are stairs EVERYWHERE. I was thankful for the lifts from the mezzanine to the Spanish Ballroom and in the Garden Room. At one point we needed to meet our excursion bus at the back door of the hotel, but there are three steps and no ramp at that door. We had to find a side door or use the front door on the opposite site of the hotel and then make our way around the hotel to the bus.
I requested one of the rooms with a step-in shower, since I can't manage bathtubs. Once we were able to get into our room, our keys didn't work so my husband went back to the front desk for another set. (Looooooooong walk.) No go. Only this time, the man already in the room came to the door wondering why strangers were trying to get into his room. Back down to reception, where (manager?) Lieu made it his personal mission to take care of us. He gave us keys to a different room, and he and a colleague brought our bags to the room to make sure we could get in and that everything was just right. Which it was. We felt very cared for. We aren't VIPs, but we were treated as if we were. Bless you Lieu.
The room was luxuriously appointed, spotless and welcoming. We were delighted to discover a Nespresso machine in the room. It would have been nice for better signage to make people aware that everything ELSE in the room, snacks and even a bottle of water, was extremely pricey. At checkout, we discovered my husband's 2 little boxes of cashews were $17.53.
We were at this hotel for a weekend conference, and found the food excellent. So was our bed--exceptionally comfortable.
It was a good stay. Challenging, but good.