I’ve loved this hotel for years and have recommended it to so many people—it’s always been such a special place with a beautiful setting and relaxing atmosphere. This stay had some great highlights, but also a few areas that fell short of what I’ve come to expect, especially for the price.
The positives first: the ocean view is absolutely gorgeous, the bed was very comfortable, the fireplace added a cozy touch, and the bathroom was clean and well-maintained. We also appreciated that our room was ready earlier than expected.
That said, there were a few things that impacted the overall experience. The windows in our ocean-view room were quite dirty, to the point that we had to step out onto the balcony to fully enjoy the view. The WiFi was very slow and unreliable—we weren’t able to stream consistently, and I couldn’t work during our stay because of it. One of the window shades was completely missing, and the blankets didn’t feel as cozy as they have in the past.
We also had a bit of a miscommunication prior to arrival. I had called ahead and was told an upgrade to an ocean-view room with a bathtub could be noted and should be available, but upon arrival that wasn’t the case, and the explanation felt a bit unclear.
Lastly, while the property is beautiful, there was a noticeable stagnant odor in the main lobby during our stay.
I share this feedback because I truly care about this hotel and have always held it in high regard. I hope to see some of these details addressed, as it really has the potential to deliver an exceptional experience again.