Jasmin Andersen, Front Office Director, is fantastic. She accommodated my request at check in and called my room 5 mins after I checked in to ensure I was satisfied. I will stay here again strictly due to her customer service. She’s wonderful and a true pro.
The rooms aren’t large, but they’re extremely well-appointed and the beds are wonderful. The water pressure is strong in the shower and the amenities are nice.
The pool is way too small for this size of property, and it would be better-served to not allow babies and kids with floats/pool toys. Jumping into the pool and splashing water into $20 Palomas is unacceptable, but this is also a parenting issue. The pool should have a DJ playing lounge house music; vibes would be much more appropriate for this type of property. It’s not a place for kids, which ruined the experience for most of the pool guests.
Lastly, food and beverages are spectacular at Arriba Abajo. The carne asada fajitas are legitimately the best I’ve ever had, and my girlfriend’s fish tacos were spectacular as well. Asia was our server and nailed the service aspect. Highly recommended.