We arrived early and were told the only way to get into a room right away was to pay for an upgrade. At the front desk, we were told this would give us a larger room on a higher floor. We ended up on the 13th floor, and honestly, it was the smallest hotel room I’ve ever stayed in — smaller than rooms I’ve had in Paris or New York. If this was the “upgrade,” I can’t imagine what a standard room looks like. It really only worked for one person, not two.
The cleanliness wasn’t great either. The shower had hair from the last guest, the room was dusty, and the setup only included coffee and one cup even though we booked for two people. The pillows were very uncomfortable, and when we requested extras, we asked for three but only received one. Same with towels — asked for four, got two. Not the end of the world, but frustrating.
The walls are paper thin — you can hear everything. They must know this because they provide earplugs by the bed (but only one pair, again for a room booked for two).
The hotel itself is modern enough, but both the lobby and our room felt a little messy and not very well kept. The location is right off “Dirty 6th,” which we didn’t realize as first-timers in the city, and it wasn’t the vibe we wanted.
Overall, disappointing. The hotel looks nice at first glance but fell short on cleanliness, comfort, and honesty about the room size. We wouldn’t stay here again.