JW Marriott San Antonio Hill Country resort & Spa

Getting Around

Self-parking $29 plus tax per night, Valet parking $42 plus tax per night (payable locally, subject to change).

Dining

18 Oaks (Steakhouse, open for lunch and dinner). Cibolo Moon (casual Tex-Mex restaurant, open for all-day dining, with tequila bar). Fiamme Pizzeria (serving pizzas wth appetizers, cocktails and beers, with alfresco dining). High Velocity (sports bar and restaurant). Crooked Branch (bar serving tapas-style Asian inspired dishes alongisde drinks). Rivertop Grill (located near the resort's water park, serving range of snacks). Replenish Spa Bistro (offers healthy and nourishing options such as salads, smoothies, and light bites). Starbucks®.

Fun and Games

River Bluff Water includes a lazy river, water slides, a whirlpool, and a children's pool. Golf*. Sports Courts*. Games Room. Fitness Centre. Spa and Wellness*.

Handy Stuff

Wi-Fi included as part of resort fee. Gift shop. Daily housekeeping. Self-service laundry*. Spa*.

Resort Fees

Resort fee is included

Additional Information

* Denotes local charge

Please note: minimum check-in age is 18

TripAdvisor traveller rating

Rating summary

Sleep Quality
Location
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (1987)
Very good (774)
Average (314)
Poor (179)
Terrible (143)

Amazing Experience-The JW team are Great.

Aug 8, 2025 Johnny P

We had another amazing experience during our fifth visit to the JW Marriott Hill Country. Each time has been wonderful. The lazy river and the overall pool experience are both fun and relaxing. I want to give a shout-out to the servers at Cibolo Moon. Evan is fantastic—my daughter remembers him from our last trip and specifically mentioned that he… Read more

We had another amazing experience during our fifth visit to the JW Marriott Hill Country. Each time has been wonderful. The lazy river and the overall pool experience are both fun and relaxing. I want to give a shout-out to the servers at Cibolo Moon. Evan is fantastic—my daughter remembers him from our last trip and specifically mentioned that he was a great server. Sure enough, on this visit, he was our server again. Ms. Rosa is also amazing and incredibly kind. We enjoyed dinner at 18 Oaks, where Oscar, our server, was excellent as well. Overall, the team at the JW Marriott Hill Country is outstanding. We will definitely be coming back! Read less

Not worth the money

Aug 5, 2025 Negin K

Our family has stayed with JW Marriott around the world and have always had a wonderful experience. I hate for the chain as a whole to receive such a bad review due to the staff and manager of this location. First off, the hotel is completely overbooked. Breakfast wait times will run you 30 minutes at least. Secondly, the rooms are dirty. We had… Read more

Our family has stayed with JW Marriott around the world and have always had a wonderful experience. I hate for the chain as a whole to receive such a bad review due to the staff and manager of this location. First off, the hotel is completely overbooked. Breakfast wait times will run you 30 minutes at least. Secondly, the rooms are dirty. We had mold around the corners of our shower! Dogs are welcome and we ended up losing a night of sleep due to barking. We did complain, and it did eventually stop. We had booked a 3 night stay and ended up leaving the evening of night 2 due to a family emergency. We let the hotel know and for our efforts received threats of early departure fees and a loss of our resort credit due to not staying the full 3 days. I’m confused, if you charge me for 3 days, what difference does it make to them? Shameful behavior and overall dirty and dingy location. Not on par with the JW Marriott brand, so be aware if that is what you are expecting. Read less

Don't trust anything this hotel or marriott tells you. A stressful weekend.

Jul 29, 2025 gabrielaC4450LJ Austin, Texas

So, I'm a Platinum Elite member, and the day before my stay, I received an email from Marriott informing me that I would be entitled to a late check-out at 4 p.m. I requested a late check-out at that time and was informed that it wouldn't be possible. My app says I'm entitled to check-out at that time and it's not subject to availability. But the… Read more

So, I'm a Platinum Elite member, and the day before my stay, I received an email from Marriott informing me that I would be entitled to a late check-out at 4 p.m. I requested a late check-out at that time and was informed that it wouldn't be possible. My app says I'm entitled to check-out at that time and it's not subject to availability. But the hotel informed me that it was subject to availability. I arrived at the hotel on check-in day at 4 p.m. sharp, and my room wasn't ready. Besides witnessing dozens of people checking out at 4 p.m., I had to wait until 5:20 p.m. for my room to be ready. One detail: I was traveling with my one-and-a-half-year-old son, who had to sleep in his stroller while we waited to check in. In other words, I was denied a late check out and check in was only possible very late. When I checked in, I was informed that I could choose between points or breakfast for two guests. I chose breakfast, and guess what? The next day, when I checked out, I received a bill for $98 for my breakfast. I was informed that it would be complimentary because I'm a Platinum Elite member. During the night I went to dinner at the 18Oaks restaurant where we had a reservation at 8:45. We arrived at the place and were informed that we would have to wait, we waited until 9:40 to finally get a table for us. We opted to use valet parking and were informed by Marriott that they could charge our car since we have a Tesla. At the hotel, we were informed that the valet doesn't have charging equipment for electric cars. I said I would have the equipment, but was informed that the power outlet where they plug in the cars was faulty. Due to the Texas heat, I had to leave the hotel to charge my car before the battery lost all its charge while it was parked. In short, my weekend was not only stressful but disappointing, to say the least. Nothing I was told can be trusted, either by Marriott or the hotel. Schedules are a joke, and just so you know, the next day when my late checkout was denied, my wife had a spa appointment scheduled for 12 p.m., and we were supposed to have lunch at the hotel restaurant. All of this had to be canceled. I hope rushing me out of the hotel was worth it for you Read less

A great weekend get-away or conference location.

Jul 19, 2025 Shawn F Houston, Texas

Great location with nice amenities for both adults and kids. Parking availability can be a little difficult. Plenty of on-site restaurants so no need to leave the property, but also a lot of good local places nearby. On site conference venue is massive.

Overcharges abound.

Jul 7, 2025 TheDrJason Houston, Texas

Pretty disappointed. It is hard to enjoy something, when you are being taken advantage of. I parked 300 yards from the hotel in 100 degrees. This is because I did not want to pay 50$ a day for valet. Nobody told me, but they charge you anyway! They charge a daily 30$ self park fee! Then taxes on that! So I paid 33$ a day to park myself a mile… Read more

Pretty disappointed. It is hard to enjoy something, when you are being taken advantage of. I parked 300 yards from the hotel in 100 degrees. This is because I did not want to pay 50$ a day for valet. Nobody told me, but they charge you anyway! They charge a daily 30$ self park fee! Then taxes on that! So I paid 33$ a day to park myself a mile from the hotel! This is NOT included in the resort fee of 57$ a day. These endless fees take any joy out of a stay one could possibly have. 90% of the activities for kids we had to pay for despite all these fees. Everything was an upcharge. The restaurants are all 5/10 in quality, barely above average bar food. Yet, they are rather expensive. Paid 400$ for four of us (two kids) at the steak house 18 oaks. fyi - we stay at plenty of high end resorts to the tune of paying four to five thousand bucks a day for rooms. This was a low-key last minute trip. Just do not like the cheap over charging moves made by this facility. Will not be back. Read less

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