Very Disappointing Experience – Poor Customer Service and Unclean Rooms
My experience at this hotel was extremely disappointing. The customer service was poor, and the staff did not make me feel valued as a guest. They could use an extensive course in hospitality. The rooms were dirty and not properly maintained, with visible mold in the bathroom, which was especially concerning. The hallway lighting was also busted, making the area look neglected and poorly maintained.
Overall, the condition of the property was unacceptable, and it was clear that more attention needs to be paid to cleanliness, maintenance, and customer service. I expected a much better experience and was disappointed with the lack of care and professionalism. I would not recommend staying here unless significant improvements are made.
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add the bathroom was not cleaned daily, they took out trash and stocked the towels. The sink had the same makeup and hair from day 1 to day 4.
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Very Disappointing Experience – Poor Customer Service and Unacceptable Cleanliness
My experience at this hotel was extremely disappointing. The customer service was poor, and the overall condition of the property was unacceptable. The rooms were dirty, there was visible mold in the bathroom, and the hallway lighting was busted, making the property feel neglected and poorly maintained.
The bathroom was not properly cleaned daily. Housekeeping would take out the trash and restock the towels, but that seemed to be the extent of the service. The sink had the same makeup and hair in it from day one through day four, which was absolutely disgusting and unacceptable. Simply removing trash and replacing towels and making the bed is not the same as actually cleaning a room.
For the price of a hotel stay at $500/night, I expect basic cleanliness, proper maintenance, and decent customer service. Unfortunately, this property fell short in every one of those areas. Management needs to address the housekeeping standards, mold issues, broken hallway lighting, and poor customer service immediately.
Overall, this was a very disappointing stay, and I would not recommend this hotel to anyone until significant improvements are made. Guests deserve a clean, safe, and well-maintained place to stay, and that was not the experience I received.
