THIS SOUNDS COMPLETELY OUTLANDISH, BUT THEY ADVERTISED A 2-BEDROOM APARTMENT AS SLEEPING 6 PEOPLE AND EXPECTED 3 PEOPLE TO SLEEP IN EACH QUEEN BED. ALSO, TWO DIFFERENT PEOPLE IN THE MAIN OFFICE DIDN'T KNOW THE APARTMENT WAS ON A DIFFERENT WIFI NETWORK FROM THE MAIN COMPLEX AND DIDN'T GIVE ME THE CORRECT PASSWORD.
My family rented one of their 2-bedroom apartments located closer to the campgrounds. We checked in at the main office, received our key cards with the WiFi login and password written on the envelope, then drove a few minutes to the apartment. The interior of the apartment was a bit dilapidated, but that wasn't really the problem, even though the apartment was over $400 a night. The problem was that the apartment was advertised on their own website as "Sleeps 6; Room 1: 1 Queen bed; Room 2: 1 Queen bed; full kitchen, indoor sitting area." Therefore, I assumed that the indoor sitting area (aka the living room) would have a sofa bed to accommodate the 5th and 6th people. When we got there, the living room did have two sofas, but neither had a pull-out bed. The sofas were also too small to accommodate a 4'10" child and a 5'10" teenager, and the sofa arms were about a foot tall so they couldn't even drape their legs over it. I also didn't see any extra sheets or bedding in the apartment. On top of that, the WiFi password we were given didn't work. I dialed "0" on the apartment phone to try to reach the main office, but the number was not in service. I tried to dial the main office from my cellphone using the actual phone number on the map they provided us, but that also was not in service.
So I had to drive back to the main office. The woman at the front desk said that the intent is that 3 people are supposed to sleep in each queen bed. I'M SORRY, WHAT?!? When I said that was completely non-standard and that I've never heard of any hotel that expected more than 2 people to sleep on a queen bed, she said it was meant for little kids. I told her that the website should state that clearly so people can know that upfront. She then tried to make some flimsy excuse that because we booked through Booking.com, they have no control over how the apartment was described. I then pulled up THEIR OWN WEBSITE which clearly stated the apartment sleeps 6 people with no restrictions stated. So then I asked if they had any cots. She said yes, but it would cost $12 but I was restricted to only one. I said there was plenty of room in the living room and kitchen for 2 cots. After some hemming and hawing, she finally let us rent the 2 cots. So that problem was solved (at my expense). As for the WiFi, she asked me for my phone, and she successfully logged me in with the WiFi credentials that were previously provided.
So I drove back to the apartment, where the WiFi credentials DID NOT WORK AGAIN. At this point, I was pretty sure that the apartment was on a different WiFI network than the main area of the complex, so I asked the campground office for the WiFi password and it worked! But it was shocking that two different people in the main office gave me the wrong password! Don't they know that the campground area and the apartments near there are on a different network?!?
