WARNING: Think Twice Before Booking Oceanfront Hotel Virginia Beach – Our Stay Was a Major Disappointment
My partner and I stayed at the Oceanfront Hotel in Virginia Beach from May 21–24, and unfortunately the customer service we experienced was unacceptable.
What was most disappointing was management’s response. When we raised our concerns, the manager simply stated, “Sorry about that,” and told us rooms are not cleaned unless guests specifically request it. Another front desk employee, Cherry, repeated the same explanation. At no point during check-in were we clearly informed that housekeeping service required a special request.
Regardless of hotel policy, guests should not have to repeatedly call, visit the front desk multiple times, wait nearly an entire day for towels and washcloths, or be made to feel as though they did something wrong for expecting basic hotel service standards. We also observed other guests downstairs voicing similar complaints during our stay.
After our first night, our room was never cleaned. By approximately 1:00 PM the following day, we had already called multiple times from our room and visited the front desk several times asking when housekeeping would arrive. Hours later, we were eventually told that housekeeping had “gone home for the day.”
We then requested clean towels and washcloths, which also took an unreasonable amount of time despite repeated follow-ups. When housekeeping finally arrived, we were placing overflowing trash bags and dirty towels outside our room ourselves.
Overall, the experience reflected poor communication, inadequate service, and a dismissive approach to legitimate guest concerns. We expected a far higher standard of hospitality and professionalism.