**YOTEL Hotel Review — ⭐️⭐️ 2/5 Stars**
Unfortunately, my husband and I were disappointed with our overall experience at YOTEL.
From the moment we arrived, the customer service felt lacking. Getting a luggage cart was unnecessarily difficult, and it appeared the hotel had very few carts available. We also felt that basic concierge assistance should have been offered without us having to repeatedly ask.
Our original room was extremely small. My husband is 6’8”, and when we entered, he actually hit his head on the ceiling. Considering his height, it would have been helpful for the front desk to suggest a larger room during check-in. Instead, there was a joke made about us “breaking the bed.” While we weren’t offended by the joke itself, we would have appreciated that same level of attention being placed on making sure we were comfortable. We eventually upgraded for an additional $35 per night.
Throughout our stay, we noticed that the hotel lacks many of the small amenities and personal touches you normally expect from an upscale hotel, such as extra toothpaste, washcloths, cups, pens, and other basic necessities.
The biggest issue was the overall attitude and accessibility of the staff. No one was outright rude, but many employees seemed annoyed or unhappy when we asked questions or needed assistance. It eventually made us feel uncomfortable asking for anything at all.
We experienced the same lack of warmth at the pool and restaurant. At the pool, we were mostly left to figure things out ourselves and waited an extremely long time for cocktails. At the restaurant, we had difficulty getting clear answers regarding the menu, pricing, and whether our stay included a food package. My husband was willing to pay any additional costs, but even then, some requests were simply met with “no” rather than an attempt to find a solution.
Upon checking out, the experience unfortunately became even more disappointing. My husband was yelled at for grabbing a luggage cart to load our bags into our car. He was also told he could not pull up to the front entrance to pick me up and load our luggage, which felt unnecessarily strict and unwelcoming, especially as a paying guest and as his wife. This interaction left a very negative final impression of the hotel.
Overall, the hotel itself wasn’t terrible, but the customer service and lack of hospitality greatly affected our experience. **For a hotel stay, guests should feel welcomed and comfortable asking the staff for assistance—not afraid that they’re bothering someone.**
I will not be returning to this hotel nor will I be referring anyone with positive thoughts.
**Overall Rating: 2 out of 5 stars.**
