The Front Deck Clerks were lacking & non-responsive with questions. They did not explain how the lobby floor elevators operated, which was by swiping my room key over it many times over. When asked about the special BBQ event and how to make reservations, I was instructed to do so via a website address, which was useless. I even called a few phone number found on said website; one was out of order, the other I left a voice message. Finally, I call the manager listed on Fairmont's main website only to be informed that the BBQ event was sold out. Now why could not the front desk share this fact, or why did not they attempt to obtain this information for their guests? Ice Machine was out of service on my floor, so I entered the stairwell to travel up a floor in the hope that floor's ice machine was operating, only to become a prisoner of the stairwell. All exit doors in the stairwell were locked. I had to walk down to the third floor, which was the service level floor, to get out of the stairwell. There was not signage indicating that you would be locked in the stairwell once you entered it. There was buckled carpet throughout the lobby level including my floor and room. The buckled carpet presented foot trips and difficultly with rolling heavy luggage. The room card reader was not consistent, I had to continually swipe over magnetic field to gain access to my room and elevator. The lighting in the room Bathroom was poor. The gym attendants were not hospitable, never found with a smile on their face. Grumpy employees. These are just a few of the issues I encountered during my stay. The hotel need a full facelift in order for them to become a "luxury" hotel. The only saving grace during my stay was the restaurant staff, who were accommodating and hospitable. They treated me like royalty, just like a luxury hotel should treat their guest.
