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During my stay, there was a significant police incident involving the room next to mine. In the early morning hours, there was repeated shouting, loud commotion, and officers pounding on the neighboring door. As a guest staying immediately next door, it was a frightening and unsettling experience, especially not knowing what was happening or whether there was any danger. I understand that the hotel did not cause the incident. My disappointment stems from how it was handled afterward. When I approached the front desk and manager the following morning, there was no acknowledgment of the disruption or concern for the guests affected. A simple apology or expression of empathy would have gone a long way. Instead, the conversation focused solely on the fact that no refund would be provided. I later reached out directly to the General Manager by both email and text message and did not receive a response. 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As of now, that deposit has still not been refunded. The room itself appeared fairly clean, and the design touches were nice, but the stay was not comfortable. The air conditioning unit was so loud that I could barely hold a phone conversation with it running. The bed linens were clean, but the mattress was extremely uncomfortable, and I did not sleep well. Check‑out was the worst part of the experience. I returned to my room a little before 11 a.m., assuming check‑out was at 12 p.m. The front desk called to inform me that check‑out was at 11 and did so in a surprisingly rude tone, immediately threatening additional charges. I apologized and said I was actively packing up to leave. Within about 15 minutes, security forcefully opened the door; the safety latch stopped them from entering, and they seemed surprised to see me clearly packing to walk out. This felt unnecessary, aggressive, and disrespectful. In summary, the designers have done a good job making this older property look fun and attractive, but beneath the bright colors the comfort, noise level, charges, and guest treatment were very disappointing. 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