2. Flying Club membership
- General Flying Club terms and conditions
- Flying Club membership
- Earning miles, tier points and purchasing miles
- Spending miles
- Account statements
- Charges, payments and taxes
- Reward limits and exclusions
- Changes to the programme
- Communications and complaints
- Limitations and Virgin Atlantics liability
- Rights of third parties
- Law and jurisdiction
- Data protection
- Partner terms and conditions
2.1. You may not transfer or assign your membership to any other individual, trust or estate. Corporations and other business entities are not eligible to become Members under the Flying Club Terms. Small to Medium Size Enterprises, should refer to Virgin Atlantic’s Flying Co programme.
2.2. You can apply for membership by completing an application form, enrolling online or by calling us. Membership applications must include the following information: the applicant’s full name, as it appears on their passport, date of birth, email and preferred mailing address for correspondence. Members cannot state more than one preferred email or mailing address. Members under eighteen years need consent from a parent or guardian to join Flying Club. To apply for membership and provide parental consent for a child under 12 years old, please call the Customer Centre. Applications for membership for a child aged between 12 and 17 years old can be made online or via the Customer Centre. Applications made online will require a completed parental consent form to be sent to the Customer Centre. Flying Club membership for those aged under 18 years will not be fully active until we have received and processed consent to join Flying Club from a parent or guardian.
2.3. Taking Care of Your Account Details.
2.3.1 If your application for membership is accepted, we will notify you by assigning you an account and identification membership number. It is your responsibility to ensure that you take appropriate care of these details to prevent unauthorised persons from accessing your account and you must tell us in writing if you become aware that someone has gained unauthorised access to your details. Unless you tell us otherwise in writing, we shall be entitled to assume that anyone using your details to access your Flying Club account is you, or is a third party service authorised by you.
2.3.2 You agree that that we shall have no liability arising out of your provision of your account details or log in information to any third party service, whether you have done so on purpose, accidentally, or otherwise.
2.4. Notwithstanding the other provisions of these Flying Club Terms, we retain sole discretion to accept or reject any application for membership. We also retain absolute discretion to suspend or terminate any membership account, or to withdraw any Miles or Tier Points earned as a result of the following:
a) the commission of a fraudulent, irregular, dishonest or suspicious transaction which shall include but shall not be limited to
(i) altering documents to procure Miles;
(ii) knowingly supplying incorrect information to accrue Miles;
(iii) attempting to procure Miles for flights which have not been flown or are not eligible for Miles; or
(iv) using or attempting to use stolen or counterfeit tickets; and/or
b) the commission of misconduct which may include but shall not be limited to
(i) failure to comply with these Flying Club Terms and/or VAA’s Conditions of Carriage;
(ii) misuse of the services and/or benefits which are available to Members from time to time; or
(iii) the use of threatening, abusive or insulting language or behaving in a threatening, abusive or insulting manner when dealing with any Virgin Atlantic staff members or its agents, or staff members of Participating Companies.
2.5. You can hold only one Flying Club account at any time. If more than one account number has been assigned to a Member in error, the accounts will be combined and the Miles transferred to a new single account, less any duplicated bonuses, Miles or Tier Points from the same activity.
2.6. Your membership is valid from the date we issue you with a Flying Club membership number. Earning and spending activities that are subsequently cancelled for any reason will not count as a valid activity (including without limitation any refunded Miles which are spent and then refunded). All unredeemed Miles in your account will be valid for three years from your most recent qualifying earning or spending activity irrespective of the date on which such Miles were purchased or earned by you..
2.7. If you do not have a Virgin Atlantic or Participating Company earning or spending activity in any three-year period, your account will be designated “inactive” and any mileage in your account will expire and your account will have a zero balance. Miles cannot be transferred to any other account at the point of expiry or in the future. No final statement is issued warning of Miles expiry. However, VAA will notify you prior to the expiry of your account. It is your responsibility to ensure a valid email address is held for your Flying Club account. VAA will not be held liable for any failure to receive notice for reasons beyond its reasonable control.
2.8. Miles are personal to a Member and cannot be transferred between Flying Club accounts except in the limited circumstances set out in paragraphs 2.9 or as otherwise expressly stated in these Flying Club Terms. In all other circumstances, any Miles which have not been redeemed when your account becomes inactive, if you cancel your account or if your account is terminated for any reason, will automatically expire and will not be redeemable.
2.9. Miles may be transferred from a Member’s account to a different account if:
a) a Member dies provided that (i) we are provided with a copy of the deceased Member’s death certificate; (ii) we are provided with a copy of the deceased Member’s will showing that the proposed transferee is the lawful beneficiary of the Miles; and (iii) the requested transfer of the Miles is undisputed; or
b) the Member requesting the transfer pays the relevant transfer fees set out on the Virgin Atlantic website under the Transfer Miles section and otherwise complies with the Miles Transfer Procedure.
2.10. Your preferred mailing address determines the applicability of any local rules or restrictions relating to the services and eligibility for local promotions. You are responsible for notifying us of any change of name, address, email address or other details.
2.11. We reserve the right to audit any Member’s account at any time, without prior notice. Upon discovery of discrepancies or violations of the Flying Club Terms or Conditions of Carriage all accruals and/or redemptions will be suspended until the matter has been satisfactorily resolved.
2.12. We retain the right to terminate your membership in the event of any breach by you of the Flying Club Terms and you will forfeit your right to future participation in the Programme. Any booking made using your Miles (a “Reward Booking”) made by you either before or after the date of breach will be subject to review and, where any Reward Booking has been made using Miles obtained fraudulently or otherwise in breach of these Flying Club Terms, possible cancellation by us.
2.13. In the event of a cancellation of a Reward Booking under clause 2.12 within 24 hours of your scheduled date of travel, you shall be liable to pay VAA the full published fare applicable in addition to any costs and damages, including but not limited to legal costs, reasonably incurred or suffered by us or any applicable Participating Company as a result thereof.
2.14. Upon the discovery of any breach of the Flying Club Terms, as an alternative to termination of membership, we may (at our discretion) impose reasonable conditions on any future Reward Bookings. Such conditions may include, without limitation, the deduction of Miles, the deduction of Tier Points and/or a reduction in tier status.
2.15. Authorised Account Users
2.15.1 Members may nominate one or more individuals as an "Authorised Account User". An Authorised Account User will be able to make bookings on the Member’s behalf and redeem Miles from the Member’s account, for themselves, the Member or a third party, without the need for confirmation from the Member. The Member is deemed to consent to all bookings or redemptions made by the Authorised Account User.
2.15.2 An Authorised Account User must be at least 18 years of age.
2.15.3 Both the Member and any Authorised Account User can make changes to a Reward Booking. In the event of any contradictory instructions, the Member’s wishes shall prevail.
2.15.4 Only the Member can authorise the addition and removal of, or changes to any Authorised Account User on his or her account.
2.15.5 It is the sole responsibility of the Member to manage the Authorised Account User and to inform us immediately of any changes.
2.15.6 You agree that we shall not be liable for the misuse or abuse of an account by any Authorised Account User.
2.16. To cancel your membership of Flying Club, or to seek advice about a lost/stolen card, please call the Customer Centre.
2.17. There are several tiers within the Flying Club Programme and in order to move from one tier to the next you must accumulate “Tier Points” as set out on the Virgin Atlantic website.
2.18. Silver Membership Renewal Bonus Silver Members who retain their Silver membership status will be credited with 2000 miles within seven days of their new membership year.
2.19. Gold Member Household Account
2.19.1 Members who have qualified for Gold membership status (Gold Member) in the Flying Club Programme and have Gold status when Virgin Atlantic receive and process the application, can link a maximum of nine Flying Club Members, who reside at the same home address as the Gold Member. Each Member will become a Household Account Linked Member. Further details can be found on the Virgin Atlantic website.
2.19.2 All Miles earned by Household Account Linked Members will automatically transfer to the Gold Member’s account after each mileage transaction is complete. Each Member will earn their own Tier Points.
2.19.3 Rewards earned by Household Account Linked Members will not be transferred to the Gold Member’s account. Such Rewards include but are not limited to Rewards earned through the Virgin Atlantic Credit Card Account and Clubhouse invitations.
2.19.4 Gold Members can link Members to the Gold Member Household Account by contacting the Customer Centre. An advisory email will be sent to the Household Account Linked Member once the accounts have been linked.
2.19.5 Each Household Account Linked Member can be linked to one Gold Member Household Account only.
2.19.6 We retain absolute discretion to accept or reject any application for the Gold Member Household Account. We retain the right to terminate a Gold Member Household Account in the event of any breach of the Flying Club Terms by either the Gold Member or any individuals linked to the Gold Member Household Account. Any Rewards booked using Miles from the Gold Member Household Account either before or after the date of breach will be subject to review and, where any Reward has been booked using Miles obtained fraudulently or otherwise in breach of these Flying Club Terms, possible cancellation by us. We reserve the right to request proof of residence for all Household Account Linked Members.
2.19.7 A Gold Member Household Account is valid as long as the Gold Member retains Gold status and holds a valid Flying Club Gold membership card.
2.19.8 Should the Gold Member fail to retain Gold status, the Gold Member Household Account will be cancelled automatically and all existing linked accounts shall be delinked. Should the Member re-qualify for Gold status at a later date, they may re-apply, subject to the Flying Club Terms as laid out in this section.
2.19.9 Any amendment to the address of a Gold Member will update the address for all Household Account Linked Members. A Household Account Linked Member is unable to amend their address. The Gold Member Household Account is applicable to Gold Members who are at least 18 years of age.
2.19.10 Only the Gold Member is able to spend Miles from the Gold Member Household Account, unless the account has an Authorised User as defined in section 2.15
2.19.11 A Household Account Linked Member must remain linked to the Gold Member Household Account for a minimum of 12 months. To unlink Household Account Linked Members or to terminate a Gold Member Household Account, please contact your Customer Centre.
2.20. Supplementary Silver Account (“SSA")
2.20.1 Members who have qualified for Gold status in the Flying Club Programme can invite an existing Flying Club Member to receive a Supplementary Silver Account.
2.20.2 Members assigned a SSA will have the same benefits as a standard Flying Club Silver Member under these Flying Club Terms.
2.20.3 Miles earned by the SSA Member will not be transferred into the Gold Member’s account.
2.20.4 Gold Members can apply for a SSA by contacting the Customer Centre
2.20.5 A Gold Member may have only one Flying Club SSA at any time. However, the Gold Member may change the SSA Member once a year when they renew their Gold membership.
2.20.6 We retain absolute discretion to accept or reject any application for a SSA membership or suspend any membership account in the event of irregular or fraudulent transactions.
2.20.7 SSA membership is valid for as long as the Gold Member retains Gold tier status and holds a valid Flying Club Gold membership card.
2.20.8 Should the Gold Member fail to retain Gold status, the SSA Member will retain Silver status until the end of their present membership year. Silver status will only be retained if the Silver renewal threshold has been met as specified on the Virgin Atlantic website.
2.20.9 Should the Gold Member re-qualify for Gold membership at a later date, the Member may apply for a new SSA by contacting the Customer Centre.
2.20.10 If a SSA Member earns sufficient Tier Points to qualify for Gold status under the Flying Club Terms, the account will immediately convert into a Flying Club Gold account and the original Gold Member may request a new SSA.
2.20.11 All correspondence relating to the SSA will be sent to the SSA Member
2.20.12 To terminate a SSA, either the Gold Member or the SSA Member should contact the Customer Centre.
2.20.13 In all other respects an SSA membership is subject to these Flying Club Terms and the Current Rules.
2.21. Flying Club Gold Members who want to purchase a fully flexible Economy ticket, on a flight which is fully booked can phone our Customer Centre and they will make sure that we find you a seat for that flight as long as it is more than 3 days prior to departure
2.22. When a Flying Club Gold Member is travelling on a Virgin Atlantic Flight Reward, a Companion Reward booking or the Miles have been redeemed from a Flying Club Gold Member account, the date change fee will be waived for the Gold Member and all passengers listed on the same booking reference. Free date changes do not apply for Miles Plus Money bookings, normal revenue bookings or upgraded bookings using Flying Club Miles. Normal fare rules will apply.
2.23. Gold Membership Complimentary Companion Reward
2.23.1 Flying Club Gold Members receive one Complimentary Companion Reward upon renewal of their Flying Club Gold membership. The Complimentary Companion Reward is issued at the end of the Gold membership year and is valid for 12 months from the date that it is awarded. The Complimentary Companion Reward can be used in the same way as the Companion Reward; however, the Member does not need to redeem Miles.
2.23.2 All bookings using the Complimentary Companion Reward must be made within 12 months of the Flying Club Gold Member’s renewal date, however travel may commence at a later date. All other Companion Reward terms and conditions apply (see clause 4.4).
2.23.3 The Flying Club Gold Member must be one of the named passengers on the booking in order to use the Complimentary Companion Reward. The Flying Club Member cannot transfer this reward to any other person
2.24. Gold Membership 1500 Tier Point Clubhouse Invitations
2.24.1 Gold Members who have earned 1500 Tier Points or more in their membership year will receive two invitations for access to the Virgin Atlantic Clubhouses or Revivals at London Heathrow.
2.24.2 The Gold Member can either use these invitations for him/herself or can give them away. However, these invitations may only be used by travellers who are Members of Flying Club and are flying with Virgin Atlantic. Non Flying Club Members must join at www.virginatlantic.com/flyingclub
2.24.3 Each invitation admits one person only and can only be used once.
2.24.4 Invitations will not be accepted at our shared lounges and can be used at Virgin Atlantic Clubhouses or Revivals at London Heathrow only.
2.24.5 Invitations must be presented at Virgin Atlantic Clubhouses or Revivals at London Heathrow with a valid Virgin Atlantic boarding pass and a Flying Club membership number to gain access to the lounge.
2.24.6 No cash alternative or exchange is available as a replacement for this invitation.
2.24.7 Defaced, amended or photocopied invitations will not be accepted by staff at Virgin Atlantic Clubhouses or Revivals at London Heathrow.
2.24.8 Clubhouse invitations are valid for 12 months from the date of issue.
2.25. Gold Membership 2000 Tier Point Cabin Upgrade Reward
2.25.1 Gold Members who have achieved 2000 tier points or more during their membership renewal year will earn a one cabin round trip Upgrade Reward for two people on Virgin Atlantic operated flights. A round trip is defined as 2 flight sectors e.g. LHR-JFK-LHR.
2.25.2 All Upgrade Rewards must be completed by calling the Customer Service CentreCustomer Centre more than 24 hours before departure and cannot be added to the booking at the airport on the day of departure.
2.25.3 The Upgrade Reward is subject to availability.
2.25.4 If one sector of travel cannot be upgraded due to a lack of availability, the unused Upgrade Reward will not be credited back to the Flying Club account for use at a later date.
2.25.5 Only one cabin upgrade applies e.g. Economy to Premium or Premium to Upper Class.
2.25.6 The Upgrade Reward can be added to any booking including those made by travel agents and can be applied to Rewards Bookings, Miles Plus Money and Companion Reward bookings (including Virgin Atlantic Credit Card Account Companion Rewards).
2.25.7 The cabin upgrade cannot be applied to a booking that already contains a Flying Club Upgrade Reward e.g. a Virgin Atlantic Credit Card Account Upgrade.
2.25.8 In order to redeem the Upgrade Reward, both the Flying Club Member and their travelling companion must be travelling on the same Virgin Atlantic flight on the same date.
2.25.9 Cabin upgrades are only applicable on Virgin Atlantic operated services and exclude codeshare flights.
2.25.10 Flying Club Miles and Tier Points will only be earned on the applicable revenue fare and not on the upgraded cabin on travel.
2.25.11 The 2000 Tier Point Upgrade Reward is issued at the end of the Gold membership year and is valid for 12 months from the date it is awarded.
2.25.12 All bookings using the Upgrade Reward must be made within 12 months of the Flying Club Gold Member’s renewal date, however travel may commence at a later date.
2.25.13 The Flying Club Gold Member must be one of the named passengers on the booking in order to use the Upgrade Reward. The Flying Club Member cannot transfer this reward to any other person.
2.25.14 Subject to availability the Upgrade Reward may be re-credited should the booking be cancelled more than 7 days prior to departure. Standard booking and cancellation fees apply.
2.25.15 Standard redemption passenger taxes, fees, charges and surcharges apply to Upgrade Rewards (subject to change).