News and competitions
Virgin Group and Virgin Atlantic announce their intention to launch a new Virgin loyalty programme, powered by the currency of Virgin Atlantic’s Flying Club
Posted 20 August
Today we’re announcing the intention for the Virgin Group and Virgin Atlantic to launch a new Virgin-wide loyalty programme, with unique and differentiated reward opportunities, to reward customer loyalty across Virgin branded companies.
Expanding Services from Manchester
Posted 19 July
We’re excited to announce that we’re increasing the number of flights we operate from Manchester. From March 2019 we’ll be offering customers a new direct service to Los Angeles and will be doubling the number of flights we offer to Las Vegas. This increase will make 2019 our biggest ever year flying from the city with up to six daily departures.
The new route to Los Angeles, coupled with the increase in services to both Boston and Las Vegas means we’ll be offering customers up to 14,000 seats a week directly from Manchester to the USA and Caribbean.
A number of our routes, including both New York and Atlanta, will now operate on our Boeing 747’s, the largest in Virgin Atlantic’s fleet. This means even more of our customers from the North West will be able to take advantage of one stop connections to over 200 US destinations, in partnership with Delta Air Lines.
Our partnership with FlyBe also ensures customers from across UK regions have opportunity to connect through Manchester, truly securing the airport as a significant base for us.
Enhancements to our flying programme in 2019 will include:
- A new route to Los Angeles, operating three times weekly (commencing 22 May 2019)
- Doubling our services to Las Vegas, growing from twice a week to four times a week (from 31 March 2019)
- Increasing our Boston service to three times a week (from 22 May 2019)
- Our daily New York and Atlanta services will operate principally on a Boeing 747, with seat capacity of 455 per flight
Afternoon Tea by Eric Lanlard
Posted 19 June
Virgin Atlantic is excited to announce a brand new partnership with celebrity chef and master pâtissier Eric Lanlard. Eric has created a series of bespoke afternoon teas for the London Heathrow Clubhouse and for Upper Class, Premium, and Economy cabins on all day flights worldwide.
Eric will be bringing his award winning culinary experience to the Virgin Atlantic Heathrow Clubhouse, serving afternoon tea between 3pm and 5.30pm daily. This latest addition to the Clubhouse menu can be enjoyed with a pot of tea or Lanson rose champagne and will be served on a bespoke stand filled with items including:
- Prosciutto, sunblushed tomato and rocket on a stone baked Campagne brown roll
- Smoked salmon, cream cheese and dill mint mini croissant
- Broccoli, goat’s cheese and cress savoury tart
- Homemade plain and sultana scones with strawberry preserve, lemon and clotted cream
- Eton mess verrine with strawberry coulis
- Apple and blackberry cake
- Dark chocolate brownie with salted caramel sauce
Across all three cabins, you'll also get the chance to sample Eric’s signature afternoon tea when flying on day flights. Launching this summer, the 38,000ft high tea will feature handmade sandwiches, scones and an assortment of macarons. This new afternoon tea joins a host of food and drinks already available to you.
Family travel made easy
Posted 19 July
We’ve made travelling with kids even simpler for you. You can now book infant travel online at the same time as booking the rest of the family, rather than calling our contact centre.
We know going on holiday as a family is brilliant, but can also be stressful. That’s why we do everything we can to make your journey great and keep the little ones happy, so you can sit back and enjoy yourself. If you’re travelling with a baby, we’ve got cots, we can warm milk for you or provide baby meals, plus we have changing facilities on board. For older tots, we have meals for even the fussiest kids, drinks and snacks on hand when needed, and hours of fantastic inflight child-friendly entertainment and games. Boredom is banned!
You’re welcome to bring one fully collapsible pushchair and a car seat, in addition to your free checked baggage allowance. Car seats can be used onboard (in Economy only) if they meet the necessary requirements.
Pushchairs can be checked in or used up until the boarding gate, after which they will be put in the hold. Once we land we’ll have your pushchair ready outside the aircraft doors, whenever possible.
Winners at the TripAdvisor Travellers Choice™ awards
Posted 29 April
Virgin Atlantic has announced it has been recognized as a winner in the 2018 TripAdvisor Travelers’ Choice™ awards for airlines. Coming out on top in the Best Premium Economy category, Virgin Atlantic has beaten off stiff competition from some of the world’s biggest carriers.
Craig Kreeger, CEO of Virgin Atlantic said: “Innovation to improve the experience for our customers is at the heart of what we do. We were the first airline to introduce Premium Economy over 25 years ago and it’s clear that it’s still just as loved now than it was then. We’re continually investing in all cabin s and we recently unveiled the biggest change to our Economy cabin in over a decade with three new Economy products – Economy Light, Economy Classic and Economy Delight - offering more choice for our customers than ever before.”
The Travelers’ Choice awards for airlines recognize the carriers that exceed passenger expectations and receive top marks from travelers.
Posted 21 April
We’ve collaborated with esteemed British scent designer and candle chandler Rachel Vosper to design a bespoke scent to elevate the customer experience on the ground. The unique fragrance embodies warm and exotic notes inspired by the airline’s top destinations, and will be present at various points throughout the Virgin Atlantic experience to inspire feelings of adventure and relaxation.
When designing the fragrance, Rachel carried out a number of workshops and blind tests with people from across the business. She focused on balancing top, middle and base notes, approaching it in much the same way as a winemaker would. Using only the finest European sourced ingredients, Rachel employed traditional methods in her Belgravia boutique, which help to maximise the scent’s longevity. The chosen fragrance was selected as a favourite and the one that most represented our business by 80% of those who participated.
The unique scent of AIR is currently being rolled out to enjoy at check-in, airport gates, Clubhouses and upon boarding your Virgin Atlantic flight. You can also pre-order the candle online at www.retailtherapyshopping.com from 19th March as well as purchase at the Virgin Atlantic Clubhouses and on-board duty free. The candles are priced at £30 and come in a ribbon-bound handmade gift box.
More choice to India and beyond
Posted 9 April 2018
We’re really excited to announce that we’re expanding our codeshare relationship with Jet Airways to include seven new destinations in India, as well as some further Southeast Asian destinations*. This will give you more opportunities to earn Flying Club miles whilst explore this exciting and varied region.
You’ll now be able to book through Virgin Atlantic to fly to Amritsar, Kochi, Ahmedabad and Jaipur via Delhi (travelling on Virgin Atlantic or Jet Airways aircraft), and to Goa, Kochi, Ahmedabad, Thiruvananthapuram, Jaipur and Calicut connecting via Mumbai (on Jet Airways only). This means far more choice in terms of the city, airline and flight times.
We’ll also be enhancing our network presence in both Hong Kong and Singapore, with options via both Delhi and Mumbai. As well as this, we’ll add Colombo to our virtual network for the first time by putting our code on Jet Airways’ Mumbai-Colombo services.
Virgin Atlantic unveil three new ways to fly
Posted 17 March 2018
We’ve just announced the launch of three new ways to fly economy as part of a multi-million pound investment in the cabin for the 21st century traveller.
Recognising that one size doesn’t fit all, from spring 2018 we’ll introduce ‘Economy Delight, ‘Economy Classic’ and ‘Economy Light’ tickets. The three new ways to fly will allow customers like you to choose the product that suits their budget and travel style – but never compromise on inclusive food and drink, unrivalled service, and inflight entertainment.
As always, our Flying Club members will earn lots of lovely miles and tier points on these services – and there will be some new benefits for you, too. Find out more below.
Changes to our limo service
Posted 01 February 2018
We’re made a few changes to Upper Class ground transportation offering. From 24 January, some of our Upper Class customers will need to book their chauffeur car service via our preferential rates, as it may not be included as part of their booking anymore. Only customers with a certain booking class (J, C or D) will be offered the complimentary chauffeur car service.
Other Upper Class bookings (I and Z class) will be able to add on a chauffeur car via our preferential rates at the ‘My booking’ section on virginatlantic.com, or through their travel agent.
Our chauffeur driven car will take you straight through to the Upper Class Wing at Heathrow or drop you off just outside check in at Gatwick. When you arrive at the Upper Class Wing, you can whizz through our Private Security Channel, skipping the queues and enjoy a seamless, stress free journey direct from car to Clubhouse.
Your Virgin Atlantic experience starts as soon as we pick you up.
Around the world with Virgin
Posted 01 February 2018
We're thrilled to announce our new codeshare agreement with our sister airline Virgin Australia.
You can now book with Virgin Atlantic to travel all the way to Australia. Take off from London Heathrow, then connect Los Angeles (for Sydney, Melbourne or Brisbane) with Virgin Australia and earn Flying Club miles for the whole journey.
This means you can now, quite literally, travel around the world purely on Virgin airlines. One booking, one check in, one bag drop. A seamless experience with the fabulous Virgin service you know and love.
We offer up to three daily flights between London Heathrow and Los Angeles.
Virgin Australia has 18 services per week from Los Angeles to Sydney, Melbourne or Brisbane.
New Year, new hair treatments
Updated 27 February 2018
This year, we've introduced a new series of hair treatments for men at our Clubhouse Spas.
When flying from London Heathrow or New York JFK, men will now be able to enjoy a 30 minutes Olaplex Experience for just £30 (or 15 minutes for £15). Olaplex is a new kind of hair treatment that rebuilds the strength, structure and integrity of hair.
Together with our new treatments, you’ll also find our new pre-flight trim price plan in place. A Cleanse and Trim will now cost £20 in the UK and $20 at JFK. While a Clipper Cut will be £10 in the UK and $10 in the US.
We’ve been making some exciting changes to our fleet, which will further improve your experience. One of the changes we’re making is the introduction of a new Upper Class Suite to our A330 fleet bringing the Upper Class cabins in line with the popular 787s.
We’ll be replacing the current suites with those found on the 787s. These will be fitted with our latest entertainment screens and will give you more storage space. What’s more, we’re also installing our award-winning mood lighting in the new cabins, including new displays of our spirits and glassware at the bar.
Changes to our Premium Economy class on the A330 include our fantastic Wander Wall, where you’ll be able to stretch your legs, and grab a drink or snack whenever they like.
Keep your eyes peeled for these upcoming changes, we’ll upgrade all our A330s over the next year or so.