15. Partner terms and conditions
- General Flying Club terms and conditions
- Flying Club membership
- Earning miles, tier points and purchasing miles
- Spending miles
- Account statements
- Charges, payments and taxes
- Reward limits and exclusions
- Changes to the programme
- Communications and complaints
- Limitations and Virgin Atlantics liability
- Rights of third parties
- Law and jurisdiction
- Data protection
- Partner terms and conditions
Please refer to the individual partner pages for specific conditions relating to each partner.
15.1 Partner airlines
15.1.1 Members seeking to earn mileage retrospectively can do so for up to six months after the date of travel.
15.1.2 Flying Club Partner Airlines will not accept postal delays or delays due to missing and/or incomplete information for claims made outside the six month claim period.
15.1.3 All Reward flights are subject to the payment of applicable taxes, charges, fees and surcharges. The exact amount will be advised at the time of booking via your Customer Centre.
15.1.4 All Reward flights with Partner Airlines are subject to availability. VAA will request the flights with the relevant Partner Airline and responses can take up to 48 hours. It is the member’s responsibility to check with VAA whether the Partner Airline flights have been confirmed.
15.1.5 Partner Airlines may limit the number of Reward seats available on any flight and prohibit travel on certain days.
15.1.6 In most cases, Partner Reward Flights are valid for one way and round trip travel between the destinations specified by the Reward Provider as listed on our website. If a journey requires a connecting flight or stopover to reach the destination, miles are charged for each sector.
15.1.7 Rewards are not available on codeshare flights and redemptions for unaccompanied minors are not available on codeshare or Partner Airline flights.
15.1.8 Specific rules relating to each Partner Airline are located on the relevant Partner Airline page.
15.1.9 Some airlines request a minimum of 48 hours’ notice to secure a reservation.
15.1.10 Date changes will incur a £30 change fee per person per change made and are subject to availability. VAA will re-request the flights with the relevant Partner Airline and responses can take up to 48 hours.
15.1.11 To redeem miles from a Partner Airline loyalty programme for travel with Virgin Atlantic, please refer to the specific Partner Airline for Terms and Conditions.
15.2. Hotel partners
15.2.1 Some hotel rates, especially discounted, are not applicable to earn Miles, please check with the hotel at the time of booking. Your Flying Club account details must match the invoice name. Only one credit of Miles is available per room per stay unless otherwise stated and Miles cannot be split between two or more Members. Please call Flying Club for further details.
15.3. Local partners: earning and spending miles around the world
15.3.1 Rewards cannot be used in conjunction with any other special or promotional offer or discount and are non-changeable and non-refundable. Unless otherwise stated, all Rewards are per person and do not include transport, meals, accommodation, taxes or insurance. Other terms and conditions may apply and should be checked at the time of booking. Rewards are subject to availability and blackout dates may apply. Please refer to the individual Partner pages on our website for specific conditions relating to each local Partner.