Main Content

Customer service training

Virgin Atlantic's training team supply the highest levels of training to all employees, ensuring they are best equipped to meet and exceed our customer's expectations.

In today's climate, where every customer service provider is under pressure, we appreciate the importance of building lasting, valuable relationships with both our internal and external customers.

We are pleased to be able to give you the opportunity to take a look behind the scenes and discover what goes into creating Virgin Atlantic's award winning customer experience.

From small acorns - Learn about the Virgin Atlantic journey and how we've grown into one of the world's most popular airlines.

Surprise, satisfy and delight - Discover why it is so important to get customer service right each and every time.

Brilliant basics and magic touches - Share in our service vision that allows us to deliver an excellent customer experience time after time.

Tomorrow - Explore the future of customer service expectations and how we as an organisation can continue to deliver on the promises we make.

The day will be held at Virgin Atlantic's training facility, The Base, which is home to:

• 52 classrooms, each fully equipped with the latest training technology
• Fully equipped training rigs for both Safety and Service training
• An auditorium seating up to 250 people
• Restaurant with full menu
• Town Square Café bar offering speciality coffees and hot and cold snacks
• Plentiful parking for cars and coaches.

Leading you through the day will be Virgin Atlantic's experienced and professional training team, who make each day a unique, educational and enjoyable experience.

We pride ourselves on being flexible, so can cater to most training requests. Contact us to discuss options on how we can tailor our day to fit your exact requirements.

Get in touch

If you have any questions regarding your customer service day, please contact:

Customer Service Training

Tel: 01293 444545


The small print

Please contact us to talk about the content and requirements of your training programme.

Other details
For invoices we require a name, address and contact number.

Booking details
Virgin Atlantic's training requirements are normally scheduled three months in advance. Please advise us of a few dates during the month you wish to visit and if one of the dates is available we will then confirm a date.