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Conditions of carriage

Article 1

What particular expressions mean in these conditions

As you read these conditions, please note that:

"We", "our", "ourselves" and "us" means Virgin Atlantic Airways Limited.

"You", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "Passenger").

"Agreed Stopping Places" means those places, except the place of departure and the place of destination, set out in the Ticket or shown in our timetables as scheduled stopping places on your route.

"Airline Designator Code" means the two-characters or three letters which identify particular air carriers.

"Assistance Dog" means a dog which has been: trained in the UK by a prescribed charity registered as a member of Assistance Dogs (UK); in any other country, trained by a prescribed charity affiliated to the International Guide Dog Federation, Assistance Dogs International or Assistance Dogs Europe; to assist you if you are visually impaired, deaf or have a disability which consists of epilepsy, or otherwise affects your mobility, dexterity, physical co-ordination or ability to lift, carry or otherwise move everyday objects.

"Authorised Agent" means a passenger sales agent who we have appointed to represent us in the sale of air transportation on our services.

"Baggage" means your personal property accompanying you in connection with your trip. Unless otherwise specified by us, it consists of both your Checked and Unchecked Baggage.

"Baggage Check" means those portions of the Ticket which relate to the carriage of your Checked Baggage.

"Baggage Identification Tag" means a document issued solely for identification of each piece of Checked Baggage.

"Checked Baggage" means Baggage of which we take custody and for which we have issued a Baggage Identification Tag.

"Check-in Deadline" means the time limit set by us by which you must have completed check-in and received your boarding pass.

"Codeshare" means an arrangement by which transportation is provided to a Passenger whose Ticket bears our airline designator code ("VS") on a flight which is operated by a carrier other than us.

"Conditions of Carriage" means these conditions of carriage.

"Conditions of Contract" means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference, these Conditions of Carriage.

"Confirmed Reservation" means a booking for a flight or series of flights in circumstances where the following conditions apply: a seat is held from availability with the status 'HK' (holding confirmed); payment has been taken in the form of credit card/debit card/travel agent MPD or cash paid at an airport or cheque sent by post; all flight sectors are confirmed; the booking contains relevant details which are the same as the travel document held by the Passenger (e.g. name, contact details, flight number(s)); the Passenger has been advised that his or her travel booking is confirmed. A Confirmed Reservation will exist for the purposes of Article 9 only, where the Passenger has a ticket or other proof which indicates that the reservation has been accepted and registered by us or a Package Travel tour operator.

"Conjunction Ticket" means a Ticket which we have issued to you with relation to another Ticket which together constitute a single contract of carriage.

"Connecting Flight" means a subsequent flight providing onward travel on the same Ticket or a Conjunction Ticket.

"Coupon" means both a paper Flight Coupon and an Electronic Coupon, each of which entitle the named passenger to travel on the particular flight identified on it.

"Damage" includes, but is not restricted to, death of, wounding of, or bodily injury to a Passenger and loss of, damage to, or destruction of baggage. Additionally, it means damage occasioned by delay in the carriage by air of Passengers or Baggage.

"Days" mean all seven days of every week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.

"Denied Boarding" means a refusal to accommodate a passenger on a scheduled flight although he or she has a valid Ticket with a Confirmed Reservation on that flight.

"Regulation 2027/97" means Regulation (EC) 2027/97 on Air Carrier Liability in the event of accidents as amended by Regulation (EC) 889/02.

"EEA" means the European Economic Area.

"Electronic Coupon" means an electronic flight coupon or other value document held in our database, which entitles the named passenger to travel on the particular flight identified on it.

"Force Majeure" means an unusual and/or unforeseeable event or circumstance beyond your control, the consequences of which could not have been avoided even if all due care had been exercised. Events or circumstances that are not unusual and/or unforeseeable include, but are not limited to, not possessing valid travel documents for any country you may seek to enter as a point of destination or transit; a pre-existing medical condition of you or anyone travelling with you or a close family member or partner of which you were aware or should have been aware with the exercise of due care at the time of issue of your ticket; failure to arrange reliable transportation or to leave adequate time to complete your journey to an airport in order to arrive at least 120 minutes (or such longer period as may be specified at time of issue of your Ticket) prior to the scheduled departure time of your flight; failure to leave adequate time between the scheduled time of arrival of a connecting flight and the scheduled departure time of your flight; booking a Ticket knowing that you will be unable to be carried on one or more flight segments because of application of these Conditions of Carriage (such as Article 7); a commitment relating to your employment or business or personal life.

"Itinerary/Receipt" means a document or documents we deliver electronically to Passengers travelling on Electronic Tickets that contains the Passenger’s name, flight information and notices.

"Montreal Convention" means Montreal Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Montreal, 28 May 1999.

"Passenger" means any person, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket. (See also definition for "you", "your" and "yourself").

"Package Holiday" means "package" as defined in Regulation 2 of the Package Travel Regulations.

"Package Travel Regulations" means the Package Travel, Package Holidays and Package Tours Regulations 1992.

"Special Drawing Right" and "SDR" means the composite unit of currency that is the official unit of exchange of the International Monetary Fund.

"Stopover" means a scheduled stop on your journey at a point between the place of departure and the place of destination.

"Tariff" means the published fares, charges and/or related conditions of carriage of an air carrier filed, where required, with the appropriate authorities.

"Ticket" means the Itinerary/Receipt, the Electronic Coupons and, if applicable, a boarding document, in each case issued by us or on our behalf, and includes the Conditions of Contract and notices.

"Unchecked Baggage" means any of your Baggage other than Checked Baggage.

"Warsaw Convention" means whichever of the following instruments are applicable to your carriage:

  • the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention);
  • the Warsaw Convention as amended at The Hague on 28 September 1955;
  • the Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975);
  • THE Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975);
  • the Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975);
  • Guadalajara Supplementary Convention (1961).