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Assistance at the airport

We're here if you need us

If you or anyone you’re travelling with needs help getting around at a European airport, just let us know in advance.

It’s actually the airport that provides your assistance rather than us, due to EU regulations. However, we’re happy to arrange it for you to make things easier.

Airport staff can be arranged to help the elderly and passengers with a disability or reduced mobility. They can assist from the moment you arrive to the moment you leave the airport.

For more guidance on receiving assistance at the airport for your specific trip, give us a call on the numbers below.

Contact our Special Assistance team

If you’re travelling from the UK, call our Special Assistance team

Tel: 0344 481 4455

Opening hours

Monday to Friday.  9am - 6pm.

Minicom number:  0844 209 0747

Or, if you’re overseas, contact your local Virgin Atlantic Reservations Office

Tel: +44 (0) 344 209 7777

Opening hours

Monday to Friday.  9am - 7pm (UK local time).

Minicom number:  +44 (0) 344 209 0747