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Get assistance at the airport

What to do if you need help moving around the airport

This page tells you how to get assistance at the airport before and after your flight.

Airport staff can be arranged to help passengers who have a disability or reduced mobility. The staff will help you get to or from your aircraft, at any of our destinations.

We are happy to discuss your needs, and then make the arrangements on your behalf so your journey through the airport will be as easy as possible. Just contact our Special Assistance team before your flight.

If you are in a wheelchair or use a mobility aid, and are planning on bringing it onboard, please read our guidelines to find out what you need to do.

Contact our Special Assistance team


Tel: 0344 481 4455

TTY: 0344 209 0747

Fax: 0344 209 7373

Voice tel: 01293 747691

Opening hours

Mon - Fri 09:00 - 18:00 (UK local)

Bank holidays 09:00 to 17:00

Sunday and Christmas Closed


If you're calling from overseas, call your local Virgin Atlantic reservations office. You can find the details on our contact page.

Other useful links

Find out how to organise other special flight requirements

Find out about ordering a special meal for dietary requirements

Find out about travelling with medication or medical equipment

Find out how to travel with a mobility aid or wheelchair

Find out about travelling with your own assistant

Find out about travelling with specific medical conditions

Find out about travelling with an assistance dog