Request a refund

To request a refund, please enter your details below. If your ticket is non-refundable depending on the rules of the ticket you have purchased, you may be able to use the value towards a future flight. If your ticket purchase was from a travel agent, you should contact them to request a refund.

Note: If your flight was cancelled or delayed, please use the refund exception form.

If you have already submitted a request, you can check your refund status.

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Whoops! There's been a problem

Your request for refund for DCT7ED can't be processed at this time.

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You may attempt to request a refund by contacting a Virgin Atlantic representative on 0200 000 000.