Request a refund

If you've decided you're no longer travelling with us, and would prefer not to change your ticket to another flight, please enter your details below to request a refund. Our team will process a refund based on the rules of the ticket you originally purchased. If you booked your flight with a travel agent, you'll need to contact them directly to request a refund.

Note: If your flight was cancelled or delayed, please use the refund exception form.

If you have already submitted a request, you can check your refund status.

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Whoops! There's been a problem

Your request for refund for DCT7ED can't be processed at this time.

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You may attempt to request a refund by contacting a Virgin Atlantic representative on 0200 000 000.