Middle East Airspace

The safety and security of our customers and Virgin Atlantic crew is always our number one priority.

Following extensive and ongoing safety and security assessments, and in line with guidance from international aviation authorities, Virgin Atlantic intend to operate their flying programme as planned, provided it remains safe to do so.

We continue to monitor the situation closely and will make changes at short notice if required.

Some flights are currently operating on adjusted routings, which may result in slightly longer flight times.

If any changes are necessary, including cancellations, affected customers will be contacted directly with details of their options.

Applicable information if you’re travelling to one of the following destinations:

·         Dubai (DXB)

·         Riyadh (RUH)

·         Mauritius (MRU)

·         Thailand (HKT) (USM) (BKK)

·         Bali (DPS)

·         Singapore (SIN)

·         Maldives (MLE)

If you are due to travel

As always, the safety and wellbeing of our customers is our top priority so in line with the current FCDO advice against all but essential travel to the UAE, we’ve made the decision to cancel all holidays to the UAE up to and including 5th March. We will continue to review this on a rolling basis as we receive further updates.

Our Customer Service Team is proactively contacting all affected customers to discuss their available options, including alternative destinations or a full refund. If you’re due to travel within the impacted period, there’s no need to take any action, we’ll be in touch directly.

For customers travelling from 6th March up to and including 15th March, we’re offering flexible options depending on your departure date. These include fee-free amendments and, where applicable, refunds. Please note that supplier charges may apply for later departures within this window.

If you would prefer to speak to us about your booking, our friendly Customer Service Team is here to help on 0344 472 9646.

For customers travelling beyond 15th March, we continue to monitor the situation closely and will provide further updates should the FCDO advice change.

If you are currently on holiday

Customers who are overseas and require assistance returning home must register as Away From Home using the link below:

Click here to register as Away From Home

Submitting the form ensures our teams are aware of a customer’s circumstances and allows us to prioritise support once flights are able to operate safely. While immediate re-accommodation cannot be guaranteed, we will work to offer the earliest suitable option once services resume.

There is no need to contact our Customer Centre after registering. Provided accurate contact details have been submitted, customers will receive regular updates as the situation develops, including when travel arrangements can be confirmed.

Our teams are actively planning for the return of customers as soon as conditions allow.

If additional expenses are incurred

While we continue to review available flight options, please speak to your hotel’s front desk and arrange to extend your stay directly with them. This is the quickest and easiest way to secure your room. Receipts should be retained and claims submitted via the website here.

If you are on holiday in one of the impacted destinations, the quickest way to contact us is via WhatsApp – details can be found here. 

Important Information

Customers currently in the region are asked to follow local instructions and FCDO advice. UK customers in UAE specifically, including Dubai, should register their presence with the UK Government.

Our teams are actively reviewing all available options and planning next steps to support customers as soon as conditions allow, while ensuring safety remains our absolute priority.