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Jet Airways

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The combination of a modern fleet and warm Indian hospitality has made Jet Airways India’s preferred airline since their launch in 1993. With flights to 66 destinations spanning the length and breadth of India and beyond, Jet Airways operates one of the most modern fleet in the world to ensure guests enjoy a seamless travel experience with the best in comfort, cabin design and reliability. 

Important information for our Flying Club members impacted by Jet Airways flight cancellations

We understand that Jet Airways has suspended their operations temporarily, we are offering our customers travelling with Jet Airways the options to rebook, reroute or refund their tickets. This applies to Virgin Atlantic ticketed bookings only.

Please note that your Jet Airways flights must have been booked and ticketed before 18 April 2019.

If your Jet Airways flight is cancelled and original travel date was between 11 April 2019 and 31 October 2019


if your Jet Airways flight is currently planned to operate and original travel date is between 11 April 2019 and 30 April 2019,

you have the option to:

Rebook to a later date

Take a Virgin Atlantic flight to your final destination at a later date, either on a direct flight or via a connecting flight with one of our codeshare partners. Travel can be rebooked within 14 days of original travel date, subject to availability of seats in the same cabin. These changes will be free of charge. If new travel date is outside of 14 days of original travel date, a fare difference will apply.

Reroute to an alternative Virgin Atlantic destination

Change to an alternative Virgin Atlantic destination, subject to any fare difference being paid but any change fee will be waived.

Refund of unused tickets if travel has not commenced 
All refunds will be credited back to the original form of payment

For customers who booked directly with Virgin Atlantic, please call our flight disruption line on 0344 209 8711 in the UK, 1 800 108 3000 in India, or contact your travel agent.

Please check the status of your Jet Airways flight before you travel to the airport.

Earn miles and Tier Points

Flying Club members can earn a percentage of the miles you have flown depending on the cabin you are flying in. Take a look at the table below for more information.

Miles earned

Cabin Booking Class % miles flown
First Class  F, A 250%
Business Class  C, J, Z, 200%
Business Class I, P* 150%
Economy Class Y, M, T, U 100%
Economy Class Q, S, L, N, V, H, K 50%
Economy Class W, O 25%
*not eligible on flights within India

Tier Points earned

Cabin Sectors under 2,000 miles Sectors 2,000 miles or over
First / Business  25 50
Economy  0 25
Tier Points are based on actual flown miles.

How to book

Book your Jet Airways flights directly from the UK on +44 808 101 1199 and remember to quote your Flying Club membership number. Please show your Flying Club membership card at check in.

For more information on Jet Airways, head over to their website.

Visit Jet Airways Opens in new window

Missing miles

When claiming miles please keep all copies of your original tickets/e-tickets and boarding passes until the correct amount of miles appear on your account. If the miles do not show on your account within six weeks, please contact us to claim them back.

Claim missing miles

The small print

Earning miles:
If you're a member of one of our partner airlines' frequent flyer programmes, please note that you can only earn miles in one scheme for any particular flight.

Miles may only be earned on flights operated by Jet Airways. Miles will be issued to Flying Club members when travelling in the classes listed. Miles will not be earned for travel in any other class not listed above.

Additional miles will not be earned for bookings that are subsequently upgraded to a higher class whereby an additional fare difference is paid.

Full partner terms and conditions

Spend miles

The table below shows round-trip mileage, not including applicable taxes and surcharges. One-way trips are permitted at half of the round-trip mileage shown below. If a journey requires a connecting flight or stopover to reach the destination, miles are charged for each sector.

As an example, the distance between London and Mumbai is 4,479 miles. Therefore, the mileage required for a reward in Economy on London to Mumbai is 54,000 round-trip or 27,000 one way. 

As an example, the distance between London and Mumbai is 4,479 miles. Therefore, the mileage required for a reward in Economy on London toMumbai is 54,000 round-trip or 27,000 one way. To find out mileage for a specific route and to check availability, please contact the Virgin Atlantic Flying Club team.

Distance per sector (miles) Economy Class* Business Class* First Class*
Less than 310 miles 12,600 22,600 -
310 - 699 miles 20,600 37,000 -
700 - 999 miles 30,000 54,000 -
1,000 - 3,799 miles 41,000 82,000 120,000
3,800 - 7,000 miles 54,000 108,000 162,000
More than 7,000 miles 95,000 190,000 282,000
*Or equivalent class.

Infant Reward Flights

An infant under two at the time of travel and not requiring a seat, will be charged the following miles for a round trip. 

One-way journey's would require half the miles. 


Economy Class Business Class First Class
2,000 10,000 14,000

Please note: Taxes, fees and carrier imposed surcharges apply to all Reward Flights.


How to book

Bookings must be made at least 48hrs before departure. Miles must be redeemed from one account. 

Please contact the Virgin Atlantic Flying Club team to check mileage for a specific route, availability and to make a booking. 

Get in touch with the Flying Club team

The small print

Spending miles:

All mileage levels are excluding passenger taxes, duties, fees, charges and surcharges.

Blackout dates may apply.

Reward seats are subject to availability. 

Full partner terms and conditions

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